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Nhận xét về Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 1511/3471 nhận xét" "
Đánh giá 8 - Tốt. 963/3471 nhận xét" "
Đánh giá 6 - Được. 457/3471 nhận xét" "
Đánh giá 4 - Kém. 260/3471 nhận xét" "
Đánh giá 2 - Tồi. 280/3471 nhận xét" "

8,2/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Armando Vicente

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo bien!!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Thank you for your feedback! We're thrilled to hear that everything went well during your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Gil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All perfect
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Thank you for your feedback! We're thrilled to hear that everything was perfect during your stay. Our team strives to provide exceptional service and a comfortable environment for all our guests. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Jose Antonio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El staff muy amable y las instalaciones en muy buenas condiciones y limpias. Sobretodo el baño.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Gracias por su comentario, Jose Antonio. Nos alegra saber que encontró nuestro personal amable y nuestras instalaciones en muy buenas condiciones y limpias, especialmente el baño. Nos enorgullece mantener altos estándares de limpieza y servicio. Esperamos tener el placer de recibirlo nuevamente en el futuro. ¡Saludos cordiales!

8/10 - Tốt

channon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
There were protesters. They were kind of noisy. But other than that, I’d stay here again.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Thank you for sharing your feedback. We're glad to hear that despite the noise from the protesters, you would consider staying with us again. We strive to provide a comfortable environment for all our guests, and your understanding is greatly appreciated. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

shauneil

Thích: Tiện nghi, dịch vụ
The only thing for the price thats being offered at least 2 bottles of water 💧 can be given as not every one drinks coffee
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Thank you for your feedback. We appreciate your suggestion regarding the provision of bottled water in the rooms. Your input is valuable to us as we strive to enhance our guests' experience. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!

10/10 - Xuất sắc

Emily

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Luggage holding service. Shuttle to airport. Laundry. Good food on site. Friendly and helpful concierge. Beds comfy and clean. Awesome shower pressure and products. Would stay again.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated our luggage holding service, convenient airport shuttle, and laundry facilities. It's great to know you enjoyed the food at our on-site restaurant and found our concierge friendly and helpful. We're also pleased that you found the beds comfy and clean, and that you enjoyed the shower pressure and products. We look forward to welcoming you back for another stay in the future. Safe travels!

8/10 - Tốt

Lambertus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the convenience of our location, the friendliness of our staff, and the amenities we offer. Your feedback regarding the condition of the rooms is valuable to us, and we will certainly take it into consideration. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Anabella

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service, clean rooms, and perfect location.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Thank you so much for your 5-star rating! We're delighted to hear that you enjoyed our customer service, clean rooms, and convenient location. Our team works hard to ensure every guest has a pleasant stay, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Emily

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Thank you, Emily, for your wonderful feedback! We're thrilled to hear that you had a great stay with us at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to know we succeeded. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 - Tốt

Carlos Antonio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Efficient check in and hospitality was great!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you found our check-in process efficient and appreciated our hospitality. Your positive feedback is greatly appreciated. Looking forward to welcoming you back for another pleasant stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Dale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice beds
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Thank you for sharing your feedback, Dale. We're delighted to hear that you found our beds comfortable. Providing a restful and cozy stay for our guests is a top priority for us. We appreciate your kind words and hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future.

4/10 - Kém

Yusing

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No hot water no kettle no complimentary bottle water for 150/night and they charge $4 for a bottle of water. Insane
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Thank you for sharing your feedback, Yusing. We regret to hear about the issues you encountered with the hot water, kettle, and complimentary bottled water during your stay. Your comfort is important to us, and we apologize for not meeting your expectations. We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope to have the opportunity to provide you with a more pleasant stay in the future.

4/10 - Kém

Guneet

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Thank you for sharing your experience, Guneet. Your 2-star rating implies that your experience with us could have been better. If you would like to share your experience, please don't hesitate to contact me directly so that I may address any issues you may have had.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

JC Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

6/10 - Được

Chrystal

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Thank you for sharing your feedback about your recent stay at Holiday Inn Los Angeles - LAX Airport. We're glad to hear that you found our staff friendly and professional, and that the cleanliness and updates of our rooms met your expectations. We apologize for the long wait time for the shuttle from the airport to the hotel. Your comments have been noted as we continuously strive to improve our services. Thank you again for choosing us, we hope to welcome you back in future.

10/10 - Xuất sắc

Marty

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is close to the airport and they have an airport shuttle service.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Thank you for your feedback! We're glad to hear that you found our hotel's proximity to the airport and our shuttle service convenient. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, in the future.

4/10 - Kém

Nancy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Wonderful staff and clean rooms. But a surprise $40 charge for overnight parking! Wish they would just charge an honest room rate with no surprises.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Thank you for sharing your feedback, Nancy. We're glad to hear that you found our staff wonderful and our rooms clean. We understand your frustration regarding the parking charge. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again in the future.

10/10 - Xuất sắc

Adrian Garcia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Thank you, Adrian Garcia, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 - Tốt

Anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Parking machines were terrible, couldn’t get out
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the parking machines. Your feedback is important to us, and we are looking into this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 - Tốt

Viviana

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There’s many restaurant at a walking distance and accesible, and very easy to get Uber.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient with many restaurants within walking distance and easy access to Uber. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 - Xuất sắc

Amy

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Concierge was really helpful
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Talencia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No complaints. Anything that was wrong the staff fixed fast!! I'd stay again
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
We're delighted to hear that you had a seamless experience with us! It's wonderful to know that our staff was able to promptly address any issues you encountered. We look forward to welcoming you back for another great stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for your kind words and for choosing us for your stay.

8/10 - Tốt

JON

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charge $40 a day for parking.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Thank you for sharing your feedback. We understand that parking fees can be a concern and appreciate your input on this matter. We strive to provide secure and convenient parking facilities for all our guests. Your comments are valuable to us as we continually work to enhance our guest experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

4/10 - Kém

Valentina

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathtub in the shower had water or something under it and when I would move the bottom of the shower would move and make lots of noise. You also couldn’t control the shower, and it would go from freezing cold to BOILING. I couldn’t put it at a normal temperature no matter how much I played with it. When I called to tell them they told me to keep messing with it and there was nothing they could do since I’m getting both hot and cold water.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Thank you for sharing your experience, Valentina. We sincerely apologize for the issues you encountered with the shower in your room. It is concerning to hear about the fluctuating water temperature and the noise from the bathtub. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more pleasant experience.

10/10 - Xuất sắc

jian hong

Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
Thank you, Jian Hong, for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!

10/10 - Xuất sắc

monique

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future. Safe travels!

10/10 - Xuất sắc

Marisol

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great services!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your kind words, Marisol! We're delighted to hear that you enjoyed our services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 - Tốt

chi-chwen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Near airport with free shuttle bus
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for taking the time to share your feedback about your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're pleased to hear that you found our location convenient and appreciated the complimentary shuttle service. Your comments are greatly valued, and we hope to welcome you back for another visit in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 - Xuất sắc

Jose

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the hotel room and the whole hotel, however the driver of the shuttle was kind rude with the passengers. He didn’t drop me off straight off at my air company as he dropped me off about 700 feet away from my airliner company.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your experience with us. We're delighted to hear that you loved the hotel room and the overall ambiance of the hotel. However, we apologize for the inconvenience you experienced with the shuttle service. Your feedback is important to us, and we will address this issue to ensure a better experience for all our guests. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 - Xuất sắc

site

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

8/10 - Tốt

Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The property is very clean but, worn. Definetly needs some updates
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your feedback, Michael. We're pleased to hear that you found our property very clean. We appreciate your comments regarding the need for updates and will take them into consideration as we strive to improve our guests' experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, and we hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Samuel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El desayuno bueno y excelente atención del personal del restaurante
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Nos alegra saber que disfrutó del desayuno y que recibió una excelente atención por parte de nuestro personal del restaurante. Sus comentarios son muy valiosos para nosotros. Gracias por elegir Holiday Inn Los Angeles - LAX Airport, esperamos tener el placer de recibirlo nuevamente en el futuro.

10/10 - Xuất sắc

Chonnikan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you, Chonnikan, for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 - Xuất sắc

Amina

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Daijah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was coo
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your feedback, Daijah. We're glad to hear you had a positive experience. We look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

REIKO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
空港まで送迎バスがあるのが良かったです。シャワーのお湯が冷たかった。目の前にマクドナルドやコンビニがあり便利
Customer Service trả lời vào 17/05/2024
Thank you for your feedback. We're glad to hear that you found our shuttle service to the airport convenient and appreciated the nearby McDonald's and convenience store. We apologize for the issue you experienced with the shower temperature. Your comments are important to us, and we will look into this matter to ensure a better experience for our guests in the future. We hope to welcome you back for an even more pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the friendliness and helpfulness of our staff, as well as the breakfast and the airport shuttle service. It's also good to know that the check-in and check-out processes were smooth. We apologize for the issues you encountered with the bathroom shower and the strike situation. Your feedback about the condition of the rooms has been noted. We are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

Mustafa

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Carpet was dirty in room 1136
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in room 1136. Cleanliness is a top priority for us, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Bryce

Clean, good service, and good price
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your feedback, Bryce! We're delighted to hear that you found our hotel clean, appreciated our service, and felt that you received good value for your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Dulce

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you, Dulce, for your kind words! We're delighted to hear that you had a very nice experience with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 - Tốt

Emmanuel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall, good expierence. However, there was a strike out of the hotel faciltiies the days of my stay
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Carlos

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you, Carlos, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

Gerardo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to freeway an LAX , shuttle was convenient
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are glad to hear that our location close to the freeway and LAX, as well as our convenient shuttle service, met your needs. Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

6/10 - Được

Kenneth

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall ok for 1nighh!!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your thoughts, Kenneth. We're glad to hear that your stay was satisfactory for the night. If there's anything specific you feel we could improve on, please let us know. We always value feedback from our guests to help us enhance their experience. We hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

Celese Andrea

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was very convenient and affordable. Room was spacious and clean. Very quiet and I loved that it had a shuttle to and from the airport
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel convenient and affordable. It's wonderful to know that you enjoyed the spacious and clean room, as well as the quiet environment. We're also pleased that you appreciated the shuttle service to and from the airport. We look forward to welcoming you back for another pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

ART

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
It’s a bit outdated and could use a renovation. Looks like they tried but we’re cheap about it.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your feedback. We appreciate your comments regarding the condition of our property. Maintaining a comfortable and inviting atmosphere is important to us, and your input is valuable. We hope to have the opportunity to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

Dana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thank you for being accommodating
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your kind words, Dana! We're delighted to hear that we could accommodate your needs during your stay. Our team is dedicated to providing exceptional service, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 - Tốt

Arnold

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
The property was walkable to restaurants and other conveniences
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for sharing your feedback. We're pleased to hear that you found our property's location convenient and walkable to nearby restaurants and other amenities. We strive to provide a great experience for our guests, and your comments are greatly appreciated. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Ekaterina

Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 17/05/2024
Thank you, Ekaterina, for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate our team to continue delivering exceptional service. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 - Xuất sắc

RIE

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテル内は綺麗だし、スタッフさんの対応も特に申し分ないです。 ホテル内の売店に売っている食べ物の値段は高かったので、食べ物が必要な場合はマックかコンビニで買った方が良いかと思います。
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Thank you for your kind words about our hotel and staff. We appreciate your feedback regarding the prices in our hotel shop. We hope to have the opportunity to welcome you back in the future.