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Nhận xét về Hotel Royal

2.5 out of 5
Hotel Royal
431 E. Broadway, Long Beach, CA

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 611/1004 nhận xét" "
Đánh giá 8 - Tốt. 247/1004 nhận xét" "
Đánh giá 6 - Được. 63/1004 nhận xét" "
Đánh giá 4 - Kém. 38/1004 nhận xét" "
Đánh giá 2 - Tồi. 45/1004 nhận xét" "

9,0/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Teila

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

KEVIN J.

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy checkin
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Claudia

Khách đi công tác
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very quaint, charming hotel.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Shuichi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024
Jose Moreno - General Manager trả lời vào 18/05/2024
Dear Shuichi, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, if there is anything that you would suggest we add or that you dislike, we are open for feedback. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Chizuko

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 17/05/2024
Dear Chizuko, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Candice

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Three floors and NO stairs.
Lưu trú 1 đêm vào Tháng 5, 2024
Jose Moreno- General Manager trả lời vào 07/05/2024
Dear Candice, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Dorothy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cute place. Just needs coffee in rooms. But staff was sweet and the room was nice
Jose Moreno- General Manager trả lời vào 08/05/2024
Dear Dorothy, thank you for choosing Hotel Royal for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you found our staff sweet and enjoyed your nice room. Your suggestion about having coffee in the rooms is greatly appreciated, and we will certainly consider it for future improvements. We hope to welcome you back soon for another pleasant stay. Thank you for your support and for being our guest a Hotel Royal. Jose Moreno- General Manager

10/10 - Xuất sắc

Kasey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best hotel ever. Can't beat the amazing staff they are so accommodating. The rooms are top notch 10/10. It feels more like a luxury apartment than a hotel and it's unbeatable for the price. If you're in Long Beach you don't want to stay anywhere but the Hotel Royal. I cannot say enough good things about this place LOVE IT LOVE IT LOVE IT! 👍🛎️🛏️❤️⭐⭐⭐⭐⭐
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno-General Manager trả lời vào 07/05/2024
Dear Kasey, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Renard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoy my time
Lưu trú 2 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 30/04/2024
Dear Renard, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Emelene, Las Vegas

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking spaces are not protected by the hotel. Unsafe parking
Lưu trú 1 đêm vào Tháng 4, 2024
Sincerely, Jose Moreno- General Manager trả lời vào 30/04/2024
Dear Emelene, Thank you for choosing Hotel Royal for your recent stay and for taking the time to provide feedback. We are pleased to hear that your had an overall positive experience and appreciate your perfect score. We understand your concern regarding the safety of our parking spaces, and we want to assure you that we take security seriously. While we do rent out the parking spaces, we have security cameras monitoring the lot to help ensure the safety of our guests and their vehicles. Your comments are valuable to us, and we will continue to explore ways to enhance the security of our parking facilities. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for your feedback. Sincerely, Jose Moreno- General Manager

10/10 - Xuất sắc

Amy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean and mostly quiet and peaceful. We had a deluxe queen room and faced the street. There were nice smelling magnolia trees right out the window. Von's grocery store was just down the street and was convenient for buying food for the room. The staff was very friendly and check in and check out was a breeze. They were very quick to respond and great with communication. The area is very walkable and i give the property and staff 5 stars. The negatives about my stay had nothing to do with the property but there were homeless people all over the town some sleeping on the sidewalk right out front. Even witnessed a guy breaking car windows with a hammer right outside the window. The property is locked and safe. We were never bothered in our room and the bed and pillows were so comfortable that we slept 14 hours when we arrived. Also our room was ready when we arrived and they allowed us to check in early for free and we were about 5 hours early. I dont plan to return to Long Beach but if i ever find myself there again i would definitely stay at the Royal Hotel again.
Lưu trú 4 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 30/04/2024
Dear Amy,Thank you for taking the time to share your experience at Hotel Royal. We are delighted to hear that you enjoyed your stay with us and that you found your room to be quiet, peaceful, and the bed comfortable. We are also please that our staff's friendly service and early check-in assistance made a positive impact on your visit. We apologize for the inconvenience you experienced downtown, but we are glad that you found our hotel safe and secure. Your kind words mean a lot to us, and we look forward to welcoming you back whenever you return to Long Beach. Thank you for choosing Hotel Royal. Sincerely, Jose Moreno-General Manager

8/10 - Tốt

Carly

Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 18/05/2024
Dear Carly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, if there is anything that you would suggest we add or that you dislike, we are open for feedback. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had trouble with the tv very hard to turn on
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 28/04/2024
Hello Kenneth, thank you for taking the time to share your feedback following your recent stay at Hotel Royal. We are delighted to hear that you had an overall excellent experience with us. We apologize for any inconvenience you experienced with the TV during your stay and appreciate you bringing this to our attention. Rest assured, we will investigate the issue further to ensure it is promptly addressed for the comfort of our future guests. We hope to have the pleasure of welcoming you back soon for another exceptional stay. Sincerely, Jose Moreno- General Manager

10/10 - Xuất sắc

Dana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno General Manager trả lời vào 26/04/2024
Dear Dana, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno General Manager trả lời vào 26/04/2024
Dear Jennifer, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Nancy

Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 17/05/2024
Dear Nancy, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

james

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had two flights of Long stairs to climb with our heavy luggage
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno- General Manager trả lời vào 22/04/2024
Dear James, Thank you for sharing your feedback following your recent stay at Hotel Royal. We appreciate your comments regarding having to carry your luggage up two flights of stairs. We apologize for any inconvenience this may have caused. As mentioned in our property description, we do not have an elevator on-site, and we understand that this detail is important for our guests to be aware of when making a booking. Your feedback is valuable to us, and we will continue to ensure that this information is clearly communicated to all our guests to set the right expectations. We hope lo welcome you back and that you will consider staying with us again in the future. Sincerely, Jose Moreno-General Manager

10/10 - Xuất sắc

Yoshie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I definitely come back again in the future!
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno-General Manager trả lời vào 22/04/2024
Dear Yoshie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Chris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious, Clean, Great value
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno - General Manager trả lời vào 16/04/2024
Dear Chris, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Riley

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location and great service!
Lưu trú 2 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 16/04/2024
Dear Riley, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Holly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is awesome! Funky, artful, clean and well loved. Friendly staff. Will always come here when visiting Long Beach.
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno-General Manager trả lời vào 15/04/2024
Dear Holly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Alvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location and value. Recomended.
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno-General Manager trả lời vào 15/04/2024
Dear Alvin, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

An

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 12/04/2024
Dear An, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 - Tồi

Ashton

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like anything. Smelt like 3 febreeze cans were sprayed in the room. Shower wasn’t sealed. Sink was in the opposite side of the room in the bedroom and we had less than a foot to walk around the entire bed on each side.
Lưu trú 1 đêm vào Tháng 4, 2024
Jose Moreno-General Manager trả lời vào 10/04/2024
Dear Ashton,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for that the room was not up to your expectations, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

denise

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great value, comfy bed, artsy space, friendly staff, able to walk to water and run along the beach! drawbacks: (small) dishes etc in room were not clean, and (BIG) the management is not eco-friendly. they have large pumps for personal care products- YAY- but do not fill them and instead offer single-use plastics. also, NO RECYCLING on site?! this is CA- i expect better care of our planet, so come on!
Lưu trú 2 đêm vào Tháng 4, 2024
Jose Moreno - General Manager trả lời vào 08/04/2024
Dear Denise, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Idalis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice staff and helpful
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno - General Manager trả lời vào 08/04/2024
Dear Idalis, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Teila

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jose Moreno-General Manager trả lời vào 01/04/2024
Dear Teila, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 - Được

daniel

Lưu trú 2 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 25/03/2024
Dear Daniel, Thank you for taking the time to review your stay with us. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Lawrence

Lưu trú 2 đêm vào Tháng 3, 2024
Jose Moreno - General Manager trả lời vào 12/04/2024
Dear Lawrence, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Jolene

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a great experience. Comfortable bed, quiet, staff were friendly and helpful, parking is available. Clean room with all the amenities. I also borrowed a bike and toured around. There were restaurant options close by. Highly recommend!
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Jolene, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

4/10 - Kém

Thomas

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Thomas, Thank you for taking the time to review your stay with us. We are sorry that the room was not up to your expectations. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

6/10 - Được

Israel

Khách đi công tác
Thích: Nhân viên & dịch vụ
The parking too far away all other hotels that I stayed I did not have to pay for the parking
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Louisiana, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects about the parking charge. Unfortunately, we are located in the downtown area of Long Beach and we rent out our parking spot to a 3rd party. This is the reason why we charge for parking. I will ensure to address your feedback with the team. We hope to welcome you for another visit to our property. Please reach out to us through the email on our website if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. With much appreciation, Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Jason

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Communication was excellent the room was very clean.
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Jason, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 - Được

Shelby

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was quaint and boutique for sure. The staff was very kind and responsive. I love the amenities they offer of bikes, umbrellas, water, and coffee. The rooms are small and nicely designed. The kitchenette is helpful for people that want to cook while traveling. There was some dirt spots that I didn’t look at for long for my own sanity. The bedding had some dirt stains, the floor still had debris as if unswept, the towels had stains, and the shower wall had starting evidence of what I hope is dirt stains. From what I can tell, not accessible for those that can’t make it up stairs. I felt safe with their door always locked and it was walkable to all the places I needed to go and for food.
Lưu trú 2 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Shelby, Thank you for taking the time to review your stay with us. We are so pleased that you thought the hotel was conveniently situated. We are sorry about the inconvenience with the room. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Alena

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno-General Manager trả lời vào 22/03/2024
Dear Alena, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 - Tồi

Ashley

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno - General Manager trả lời vào 07/03/2024
Dear Ashley ,I noticed a negative star rating, we would love more feedback on your experience if you would like to contact the hotel. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Bethany

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have never experienced such friendly staff! I was so impressed!!! Rooms are clean, great location, and the most comfortable beds ever!
Lưu trú 1 đêm vào Tháng 3, 2024
Jose Moreno - General Manager trả lời vào 04/03/2024
Dear Bethany, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Carla

Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 26/02/2024
Dear Carla, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Leigh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 26/02/2024
Dear Leigh, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

pietr

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful and nice staff. My mother loved the place as I did.
Lưu trú 2 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 22/02/2024
Dear Pietr, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Ken

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cozy and comfortable room Good place to enjoy la night!
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 22/02/2024
Dear Ken, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 - Tốt

Jodine

Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 21/02/2024
Dear Jodine, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

4/10 - Kém

Brian

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Be very careful. Based on prices and options I knew this would be basic accommodations - but the room was makeshift and very small. Not even enough room to store a small suitcase. There was no closet and the bathroom was so small the sink was in the bedroom. Basically a simple hostel.
Lưu trú 4 đêm vào Tháng 2, 2024
Jose Moreno-General Manager trả lời vào 19/02/2024
Dear Brian,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for the size of the room, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely,Jose Moreno General Manager

8/10 - Tốt

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 2 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 19/02/2024
Dear Justin, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno-General Manager trả lời vào 19/02/2024
Dear Michael, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Lucy, Ontario

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno-General Manager trả lời vào 19/02/2024
Dear Lucy, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

Alicia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This was our first trip to Long Beach and a last minute booking for one night. We just went on hotels and booked any availability and hotel royal was our first pick. Perfect location. Very friendly and very helpful staff. We are already discussing our next trip and we will be booking here again.
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 15/02/2024
Dear Alicia, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 - Tồi

Luis

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Loud and horrible stay.
You could literally hear people talking until 2 am. Had work the next day at 6 am. Never again will I use this place to stay.
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 15/02/2024
Dear Luis,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for the noise, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely,Jose Moreno General Manager

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 15/02/2024
Dear David, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 - Xuất sắc

William

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Royal had a fun and friendly feeling. Staff were very nice and the bed was super comfy. We had a great stay here. Lots of great cafes and bars in the area.
Lưu trú 1 đêm vào Tháng 2, 2024
Jose Moreno - General Manager trả lời vào 15/02/2024
Dear William, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager