Hi Raphael, thank you for sharing your feedback. We’re sorry for your experience with the front desk. Our app is designed as a virtual concierge, and guests can check in on their own time. We feel awful for the noise disrupting your stay. Please reach out to us before your next stay, and we will provide complimentary earplugs and a white noise machine. While we understand that may not fully solve the problem, we want to help reduce the noise however we can.

Hi Bryan, we're sorry for your experience at the pool. If you'd like to discuss this further, please don't hesitate to reach out. We hope to welcome you back for a more comfortable visit next time.

Hi Jake, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

Hi Shannon, your feedback is important to us. We're sorry you were disappointed in the parking situation and smoking policy. Should you decide to give us another chance, we'd love to host you again and show you a better experience.

Hi Ramon, we're sorry the noise from the construction and cleaning was an issue. This area is noisy due to the nightlife, airport, and construction, but our team is always happy to deliver a white noise machine and earplugs to aid sleep. We hope to host you again soon at one of our quieter locations.

Thank you for sharing your feedback, Desire. While we appreciate your compliments on our bathroom setup, we sincerely apologize for the shortcomings you experienced during your stay. We regret any inconvenience caused by the size of the beds and any concerns regarding the door of your room. We understand the frustration caused by the construction noise, and while this is beyond our control, we regret any disturbances you encountered. Our team is always happy to deliver a white noise machine and earplugs to aid sleep. We apologize for the delay in providing extra towels and any issues caused by our late checkout policy and parking situation. Your comments are important to us, and we'll address them with our team to improve our services and amenities for future guests. We hope to have the opportunity to welcome you back in the future for a more seamless visit.

Hi Liliana, we're sorry you were disappointed in your stay. This location is prone to noise — our team is always happy to deliver a white noise machine and earplugs to aid sleep. We hope to host you again soon for a more peaceful visit.

Hi Adrian, thanks for staying with us. This property only has paid valet parking, but we're sorry for any confusion. Next time, we'd be happy to review the parking options at any of our properties with you. We hope to host you again soon.

Hi Preetinder, your honest feedback is important to us. We're sorry for any confusion with room cleanings. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Dealing with pests in your space is certainly frustrating, and we apologize for that experience. We are reviewing this space with our team to ensure all cleaning procedures are being followed. We hope to show you a better experience next time.