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Nhận xét về The Queen Mary

3 out of 5
The Queen Mary
1126 Queens Hwy, Long Beach, CA

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 690/1176 nhận xét" "
Đánh giá 8 - Tốt. 242/1176 nhận xét" "
Đánh giá 6 - Được. 114/1176 nhận xét" "
Đánh giá 4 - Kém. 57/1176 nhận xét" "
Đánh giá 2 - Tồi. 73/1176 nhận xét" "

8,8/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Laurie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the history but the noise was a pain due to a senior prom going on next to our room.
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Cyndie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jay at the check in desk is great! Every crew member was very nice & the Promenade Café was yummy for both dinner and breakfast. Beautiful woodwork, ambience & nostalgia. Thank you Queen Mary & crew! We’ll be back!

10/10 - Xuất sắc

Robin

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our first weekend visit and we took our 2 dogs, we ALL loved it so much!!
Lưu trú 2 đêm vào Tháng 4, 2024

6/10 - Được

Michele

Thích: Nhân viên & dịch vụ
I get that staying there is a novelty. There are no real amenities in the rooms and everything else is overpriced. There is nothing else nearby to have an option with the food and beverages. The walls are paper thin and it was very noisy.
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Charles, GLENDALE

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
A historical experience. Much of it kept in original condition. But that means 90 years old and in original condition. If you are looking for modern room conveniences this is not it. We were looking for the experience and got what we expected. But pick your times wisely. No heat and no air.
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 28/04/2024
Thank you for the great rating, Justin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Queen Mary! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 - Tốt

Sarah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So much history
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Sarah, it's wonderful to hear that you appreciate the rich past of Hotel Queen Mary. Thank you for highlighting this aspect. We hope to welcome you back soon for another delightful stay.

6/10 - Được

roland

Thích: Sạch sẽ, nhân viên & dịch vụ
Froid la nuit pas de chauffage
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 27/04/2024
Roland, il semblerait que vous ayez eu un souci de température dans votre chambre la nuit. Nous vous assurons que notre équipe est toujours disponible pour vous aider à améliorer votre confort pendant votre séjour. Nous espérons avoir la chance de mieux vous servir à l'avenir.

6/10 - Được

Michael

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience but the loudest room I’ve ever had. Neighbors were doing normal stuff—talking, laughing, coughing, loving—and it was ass if they were in the room with us. All else was great
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Michael, it's good to know that you had a great experience overall. Your comment regarding the soundproofing has been noted. Ensuring a peaceful environment in our rooms is of utmost importance to us. We are pleased to know that other aspects of your stay met your expectations. Looking forward to hosting you again, ensuring a tranquil experience.

8/10 - Tốt

Marney, Snohomish

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We love staying here, but keeping mind that the walls are very very thin. So, you can easily hear your neighbors. It didn’t bother us since we’ve stayed many times. But, just a heads up if you’re easily bothered by noise
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/04/2024
Marney, thank you for your loyalty to Hotel Queen Mary and providing valuable feedback. We're pleased to hear that the charm of our hotel continues to invite you back. It's worth noting your mention about the acoustics. We aim to provide a comfortable and serene environment to all our guests. Should you ever need assistance to achieve this during your stay, our team members are always ready to assist. Appreciate your heads up to future guests, and we're glad it didn't impact your stay much. We look forward to hosting you again soon.

10/10 - Xuất sắc

Cyndie

Đi cùng gia đình
Excellent experience! Jay at the check-in desk is fantastic & so helpful. We love staying & dining on the Queen Mary! We’ll be back!
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/04/2024
Cyndie, it's delightful to hear about your wonderful experience at Hotel Queen Mary! We're thrilled that our colleague Jay at the check-in desk played a part in making your stay memorable. Your kind words about our dining services are also truly appreciated. We very much look forward to welcoming you back in the future!

10/10 - Xuất sắc

Tim

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Tim, we're delighted to know that you thoroughly enjoyed your experience at the Hotel Queen Mary. It's high praise from our guests that encourage us to continually aim for excellence. We appreciate your 5-star rating and hope to welcome you back soon. Thank you for choosing our hotel.

10/10 - Xuất sắc

Larry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/04/2024
Larry, thank you for your top rating of Hotel Queen Mary. It's a delight to know you had a fantastic experience. We hope to welcome you back soon, creating more exceptional memories.

10/10 - Xuất sắc

Lynn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the preservation of.this ship. Only draw back, they dont have individual heating in rooms and it was chilly..but we loved.the location and the antiquity.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/04/2024
Lynn, thank you for sharing your experience at Hotel Queen Mary. We're thrilled to hear you appreciate our efforts to maintain the historic feel of the ship. It's unfortunate to hear about the cool temperature in your room, rest assured, we're constantly working on improving our facilities. We're happy that you loved the unique location and charm of the hotel. We hope to have the pleasure of welcoming you back for another stay.

10/10 - Xuất sắc

Tricia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were polite and parking and check in was easy.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 24/04/2024
Tricia, it's gratifying to hear that you found the process of checking in as well as parking at Hotel Queen Mary to be convenient. We're also glad our team members came up to your expectation with their politeness. We look forward to your next visit.

10/10 - Xuất sắc

Lori

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always love staying on the queen mary. So much history.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 24/04/2024
Lori, it's wonderful to hear that you always enjoy your stay at Hotel Queen Mary and appreciate its rich history. We're thrilled to be part of your positive experiences and look forward to welcoming you back on your next visit.

10/10 - Xuất sắc

John

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is such an historical experience. We were overwhelmed with all of the restoration and self-guided things to see. The staff is fantastic. The room is a little Small and funky, just like it would have been in 1920. It was very clean and usable though. If you have the opportunity to stay there, I will highly recommend it.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
John, thank you for your appreciative feedback about your stay at Hotel Queen Mary. It's great to hear you were captivated by our preserved heritages and found the self-guided tour rewarding. We're glad our dedicated team members exceeded your expectations and you found our rooms clean, practical, and full of charm. We sincerely appreciate your strong recommendation and eagerly look forward to welcoming you back on your next adventure.

10/10 - Xuất sắc

Richard, Orlando

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 24/04/2024
Richard, thank you for choosing Hotel Queen Mary. We don't need words to feel the positivity of your rating. Looking forward to welcoming you back on your next visit!

10/10 - Xuất sắc

Christopher

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Great experience
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Christopher, it's delightful to see your positive feedback about your recent stay at Hotel Queen Mary. Our entire team is thrilled to learn that you had such a great experience. We're certainly looking forward to your next visit.

10/10 - Xuất sắc

Bruce

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved staying on such an historical ship. It was an engineering marvel and a truly classic ship.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Bruce, it's wonderful to hear that you appreciated Hotel Queen Mary's rich history and magnificent design. We take pride in our unique heritage and are thrilled you enjoyed your stay aboard our remarkable vessel. We hope to welcome you back soon for another memorable experience.

6/10 - Được

Moya

Đi cùng gia đình, Đi cùng bạn đồng hành
This property was extremely expensive for the location and condition of the property. Did not meet expectations based on property pictures on line. One plus is that it was walking distance to the cruise terminal
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Moya, we appreciate you taking the time to share your feedback with us. We regret that some elements of our property didn't meet your expectations. Ensuring the accuracy of our online portrayals of the property is something we continuously work on. We're pleased you noted our convenient proximity to the cruise terminal. Your comments will be taken into consideration as we endeavor to improve for our future guests.

2/10 - Tồi

Kenneth

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 23/04/2024
Kenneth, it's unfortunate to see that your experience didn't meet expectations and we apologize for falling short this instance. Nevertheless, feedback like yours helps us improve as we strive to deliver a superior hotel experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.

8/10 - Tốt

Tracey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The history was interesting. The room was authentic and the bed was comfortable. Staff very friendly and helpful.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/04/2024
Tracey, it's wonderful to know you appreciated Hotel Queen Mary's unique historical heritage. We're thrilled that you enjoyed the authentic ambience of your room and found comfort in our beds. Your praises for our helpful and friendly team members mean a lot. We hope to welcome you back for another memorable visit.

2/10 - Tồi

Emerald

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ
The fire alarms go off constantly, and everybody has to evacuate and of course, while we were there, there was a huge storm with hurricane like winds. Plus $30 to park The staff was snobby and rude Honestly, it was horrible
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/04/2024
Emerald, we sincerely regret to hear about the repeated interruptions during your stay and the less than positive experience you had with the weather conditions. We appreciate your feedback on the parking facilities and of course, we always aim to maintain professionalism among our team members. Please know your comments are being thoroughly reviewed to identify areas for improvement. Thank you for taking the time to share your experience.

8/10 - Tốt

Delbert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All of it
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 20/04/2024
Delbert, it's great to hear that you enjoyed your experience at Hotel Queen Mary. We strive to provide an unforgettable experience for all our guests. We'd love to welcome you back in the future.

10/10 - Xuất sắc

Theresa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was amazing. Will stay here again.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 20/04/2024
Theresa, it's excellent to know you had a wonderful experience at Hotel Queen Mary. We're delighted you found our team members exceptional and that you're considering a return visit. We look forward to your next stay!

10/10 - Xuất sắc

Lindy

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great historical experience!
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Lindy, it's wonderful to hear that you enjoyed the rich heritage of the Hotel Queen Mary. Our team takes great pride in preserving and sharing its unique past with guests and we're glad to note this added positivity to your experience. We hope to have you back for another memorable stay soon.

10/10 - Xuất sắc

Judith

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The history!
Customer Service trả lời vào 19/04/2024
Judith, it's wonderful to hear you enjoyed the unique past of Hotel Queen Mary. We pride ourselves on the historic charm that sets our hotel apart. We look forward to hosting your stay in the future.

10/10 - Xuất sắc

Kristin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Kristin, thank you for your high rating of Hotel Queen Mary. We're thrilled that your stay was satisfactory and hope we have the chance to accommodate you once again in the future.

10/10 - Xuất sắc

John, Azusa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/04/2024
John, it's great to hear you had a positive experience at Hotel Queen Mary. We're delighted that our team members impressed you with their friendliness. We hope to serve you again soon.

2/10 - Tồi

Vanessa

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/04/2024
Vanessa, it's regrettable to see that your stay did not meet your expectations. Although there's no specific issue mentioned, we deeply value your feedback and would appreciate learning more about your experience. This way, we can continuously improve. Please don't hesitate to contact us directly. We hope for another opportunity to serve you better in the future.

10/10 - Xuất sắc

Leslie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/04/2024
Leslie, thank you for choosing Hotel Queen Mary for your stay. We're thrilled to know you enjoyed your time with us and we look forward to welcoming you back.

8/10 - Tốt

Gina

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The ship itself is historic and beautiful. The food is very average. No room service. No housekeeping, unless three day stay or more. The bathroom is definitely is a bit difficult to navigate with a high step into the tub. It’s a one and done for us. There is a Starbucks on board which is very convenient.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Gina, thank you for taking the time to share your experience. We're pleased to hear you appreciated the grandeur and history of Hotel Queen Mary. We acknowledge your comments about the food and lack of room service, and value your suggestions on these areas for our improvement. As for the bathroom design, we understand your concerns and assure this is part of our usual ship layout. Your mention of the convenient onboard Starbucks is appreciated and we hope you enjoyed their offerings. Your feedback is important to us and we hope you reconsider and give us another chance to wow you in the future.

10/10 - Xuất sắc

Carrie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved staying here! Wanted to do the ghost tour but we arrived to late and left early as we were going on a cruise! Other than that loved staying there!
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Carrie, it's wonderful to hear that you enjoyed your stay at the Hotel Queen Mary. We're sorry you missed the ghost tour, it's quite an experience. Next time you're in town, we highly suggest giving it a try! Thank you for choosing us — we hope your cruise was equally enjoyable.

4/10 - Kém

Tatiana

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No air conditioning or heater, it was freezing at night, they only offer blankets… Warm water only, impossible to take a hot bath to warm up. Staff rude and unprofessional except the front desk. The property is not maintained properly, this is worse than a cheap motel, let alone a 3- star hotel!! Museum part is very nice though, what an amazing piece of history.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/04/2024
Tatiana, thank you for taking the time to share your feedback. Regrettably, you faced some inconveniences regarding the room temperature and the level of service from some team members. We want to make sure every guest has a comfortable stay, and your remarks will guide us in maintaining our hotel better. On a positive note, we're happy you appreciated the historic charm of our museum section. We hope for the opportunity to create a better experience for you in the future.

10/10 - Xuất sắc

Keith

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Remember its an old ship. She still wants to entertain. Just easy
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Keith, thank you for sharing your experience with the Hotel Queen Mary. Indeed, she carries a rich history and her charm continues to delight visitors. We're thrilled to know you had an enjoyable stay expressing it so poetically. Come back soon!

8/10 - Tốt

Kathy

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
It was a treat to stay on the Queen Mary. However, it was very expensive. We stayed in a room with two queen beds. The portholes opened! The bathroom was large for a cruise ship and adorable. The restaurants were good but expensive. I enjoyed the experience and took my nine year old niece. She wants to go back next year but I will have to start saving now.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Kathy, it sounds like you had an enjoyable experience aboard Hotel Queen Mary, and that's fantastic news. We're thrilled to hear that the unique charm of our rooms and the culinary offerings made a positive impression. We also understand your concerns about the pricing. Our team members continually focus on providing unforgettable experiences that offer value to our guests. We're excited to learn that your niece is eager to return, and we'll be more than happy to welcome you both back in the future. Thank you for your feedback.

6/10 - Được

Evald

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Doesn’t have the quality of staff and upkeep as before covid. Front desk staff was good. Hopefully, Dark Harbor comes back and they can start making money for more renovations. The Hollywood tour was great but the 2 hour haunted tour was really boring and bad.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/04/2024
Evald, it's vital to hear feedback such as yours, therefore, thank you for taking the time. Noting your comments regarding the upkeep, we want to assure you that maintaining our property and providing superior experiences are our goals. We're happy that our front desk colleagues met your expectations. You've mentioned the Hollywood tour was enjoyable which delights us, though it's disappointing to hear that our haunted tour did not meet the same standards.We hope that should improvements take place, we will have the opportunity to demonstrate those to you in the future.

10/10 - Xuất sắc

patricio, Bloomington

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yes,
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Patricio, We are glad to know that you've given Hotel Queen Mary a high rating. We hope your stay with us was enjoyable and we look forward to welcoming you back in the future.

2/10 - Tồi

Mary

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was 55 degrees outside, all the doors were wide open constantly and there was no heat in the room. When we asked about it we were told we would be provided with a couple of blankets (there were none on the beds only sheets). We were overcharged to start with and only got a discount through Expedia which saved us about a hundred dollars (the bill otherwise was $420. We asked about a room discount due to no heat and were told no since they gave us blankets.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Mary, it's unfortunate to hear about your experience. We strive to create a comfortable atmosphere for our guests and apologize if that was not the case during your visit. Our team members work diligently to rectify any issues that may occur, including the availability of room heaters and extra bedding. Please rest assured your feedback regarding your recent stay and charges on your bill will be shared with our team for review. We appreciate your input as we're always looking to improve.

10/10 - Xuất sắc

Giovany

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really enjoyed my stay but I wish I was a ghost.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/04/2024
Giovany, it is delightful to hear that you had a great time during your stay at Hotel Queen Mary. We appreciate your unique sentiment and can assure you that being a living guest here is an equally, if not more fascinating, experience! We hope to have the opportunity to serve you again in the future.

10/10 - Xuất sắc

Dwight

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If you are looking to stay in a piece history and be transported back in time to a bygone era this is your place. There are tours to spaces not open to the public as well as ghost tours. Overall my stay was great with the exception of loud neighbors late into the night. Didnt get a chance to try any of the onboard restaurants but from other reviews the food is amazing.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 12/04/2024
Dwight, it's wonderful to hear you enjoyed your stay at Hotel Queen Mary and appreciated the historical charm we offer alongside exclusive tours. We regret to hear about the disturbance caused by other visitors late in the evening. Next time, we look forward to you trying our revered dining options in addition to your exploration of the grand ship's past. Thank you for your feedback!

10/10 - Xuất sắc

Dinika

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
I lived my stay on the Queen Mary. The room was clean and nice. The self tour was educational and my daughter and I wept as we watched the video of the WWII vets tell their stories. Wow that was a tear jerker. The restaurant on board however was not a treat. The food was good but the atmosphere looked as though it had be redone in the 80’s. Needed to be taken back to the 30’s feel. The area around the Queen Mary was depressing and run down. I would love to see those buildings next to it restored and made into shops.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/04/2024
Dinika, we're thrilled to hear you and your daughter enjoyed your stay at Hotel Queen Mary, especially appreciating the clean rooms and educational self-tour. We value your constructive feedback regarding the restaurant's ambiance and its surrounding area's outlook. Our team is always seeking ways to enhance the guest experience and your input certainly helps. We look forward to hosting you again soon.

10/10 - Xuất sắc

wendy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The history
Lưu trú 2 đêm vào Tháng 1, 2024
Customer Service trả lời vào 12/04/2024
Wendy, it's wonderful to hear that you appreciated the rich history of Hotel Queen Mary. We thank you for choosing us and invite you back to experience more unique and intriguing facets of our establishment in the future.

10/10 - Xuất sắc

Asaf

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 10/04/2024
Asaf, thank you for recognizing the Hotel Queen Mary as a great place to stay. We're delighted your visit was enjoyable and we look forward to welcoming you back for another wonderful stay.

10/10 - Xuất sắc

Janeka, Manhattan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property food in cafe very delicious... But no heat. I woke up with a slight cold due to the room being so cold. Shower pressure was very very light dont get to soapy lol it will take forever to rinse off. Despite minor issues i realy like the ship.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/04/2024
Janeka, thank you for sharing your thoughts on your stay at the Hotel Queen Mary. It's fantastic to hear that you enjoyed our well-tended property and delicious food from our cafe. Please accept our apologies for less-than-perfect conditions related to temperature in your room and the water pressure in the shower. We acknowledge your concerns and we'll ensure these matters are given our attention. We're glad to know you appreciated the uniqueness of our ship-based hotel nonetheless. We hope to welcome you back to provide an even better experience.

10/10 - Xuất sắc

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great time!
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/04/2024
Karen, we're thrilled to hear you had a wonderful time at the Hotel Queen Mary! We look forward to welcoming you back in the future for another memorable stay. Thanks for choosing us.

10/10 - Xuất sắc

Charlotte

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed on the Queen Mary before our Carnival cruise. The room was clean The ship is undergoing restrictions . My family and I loved the atmosphere and the history. This was a wonderful experience The only draw back was the room was cold The staff did furnish extra blankets We slept well.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/04/2024
Charlotte, it's heartening to hear that you enjoyed the atmosphere and history of Hotel Queen Mary prior to your cruise. We strive to keep our spaces spotless and provide unique experiences for our guests. We acknowledge that the room temperature might not have been ideal for you, but we're pleased that our team was able to promptly assist with extra comforters. Ensuring a good night's sleep for you is indeed our high priority. We hope to welcome you and your family back for another extraordinary stay soon!

8/10 - Tốt

Donald

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sure would be nice if there was hot water
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/04/2024
Donald, we are glad to hear you highlighted our hotel in your review. However, we are sorry to learn that there might have been an issue with the water temperature during your stay. Our maintenance team strives to ensure all facilities are up to par. Your feedback is most valuable, and we will certainly address this concern. We hope to offer you a flawless stay in the future at Hotel Queen Mary.

10/10 - Xuất sắc

Deneane

Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 09/04/2024
Deneane, thank you for your top-rated review of Hotel Queen Mary. We're delighted that your experience was exceptional and we look forward to welcoming you back for another memorable stay in the future. Your positive feedback serves as great motivation for our team members. Thanks again!