Hiên

Nhận xét về The Westin Los Angeles Airport

4 out of 5
The Westin Los Angeles Airport
5400 W Century Blvd, Los Angeles, CA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 1710/3182 nhận xét" "
Đánh giá 8 - Tốt. 706/3182 nhận xét" "
Đánh giá 6 - Được. 319/3182 nhận xét" "
Đánh giá 4 - Kém. 217/3182 nhận xét" "
Đánh giá 2 - Tồi. 230/3182 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Debra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great except the elevators and the parking.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Averlee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Angela

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay with travel shuttles to and from the airport
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Angela, Thank you for choosing The Westin Los Angeles Airport and for your high rating. We are glad you enjoyed your time with us and that our complimentary shuttle service worked well for your travel plans. We loved accommodating you, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Monica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Monica, On behalf of our team at The Westin Los Angeles Airport, thank you for the excellent rating. We strive to deliver immaculate, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to be your hotel of choice whenever you return to Los Angeles.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Amado

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best Hotel I have stayed at this year.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Amado, Thank you for choosing us and for taking the time to share about your stay at The Westin Los Angeles Airport. We are so happy to earn such a wonderful title. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in LA. It was our pleasure hosting you, and we hope we will be your home whenever you are in the area.Be Well, Mark Goldru,General Manager

10/10 - Xuất sắc

Allyson

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Allyson, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Los Angeles Airport, and we hope to see you again soon. Be Well, Mark Goldrup,General Manager

2/10 - Tồi

April

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The stay was not worth it they kept coming in the room because the smoke detectors kept going off and it was late I had to get up for work so the stay was horrible!!!!
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear April, We offer our apologies for the issues you experienced during your stay with us. Our associates strive to provide thoughtful and anticipatory service, and we are disappointed that we let you down. Thank you for your feedback, and we hope you will give us an opportunity to show you our devotion to exceptional hospitality on your next visit to Los Angeles.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Caylee, Eureka

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Caylee, Thank you for taking the time to post a review of your stay at The Westin Los Angeles Airport. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. We hope you will make us your home whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Harrison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Harrison, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

4/10 - Kém

Han

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were staying one night at the hotel. However, we were assigned to a room by the elevator, which is noisy at night. We can’t sleep well the whole night. The airport shuttle is great and comfortable. But sleep quality is too bad.
General Manager trả lời vào 25/05/2024
Dear Han, Thank you for taking the time to leave a review. We truly apologize for the noise disturbances you encountered in the guestroom assigned to you and for the frustrations this caused. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are glad to know you liked the convenience of our shuttle service. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless, relaxing stay you should always expect from us. Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Shiqing

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 24/05/2024
Dear Shiqing, It was a pleasure having you as our guest at The Westin Los Angeles Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We look forward to hosting you again soon and wish you all the best with your travels. Be Well, Mark Goldrup,General Manager

6/10 - Được

Irene

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is clean and according to Westin standards.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 24/05/2024
Dear Irene, Thank you for sharing your thoughts with us. We hope you had an overall pleasant stay with us and are glad to know you liked our well-maintained property. We appreciate your feedback and would love to see you again on your future visit to the area. Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Armanda, Santa Maria

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Friendly and fast
Lưu trú 1 đêm vào Tháng 5, 2024
Taylor trả lời vào 20/05/2024
So happy you enjoyed your stay with us! We hope to welcome you in the future!

10/10 - Xuất sắc

Cara, Las Vegas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is beautiful and very welcoming. The renovations they did were really modern and beautiful. We were treated really well with our pups too and that was most appreciated.
Lưu trú 2 đêm vào Tháng 5, 2024
Taylor trả lời vào 20/05/2024
We are SO happy that you enjoy our new renovations just as much as we do. Thank you for the feedback, we have shared it with our entire team!

10/10 - Xuất sắc

Jaqueline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fue mi primera vez en hospedarme en Westin y la verdad desde el momento de llegada y salida de lo mejor la amabilidad del personal todo muy bien sin lugar a duda ya tengo un lugar favorito donde hospedarme
Lưu trú 1 đêm vào Tháng 5, 2024
Taylor trả lời vào 20/05/2024
Thank you for staying with us and we're so happy you enjoyed your stay!

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always a pleasure staying here.
Lưu trú 1 đêm vào Tháng 4, 2024
Taylor trả lời vào 20/05/2024
Thank you for providing feedback on your most recent stay at The Westin Los Angeles Airport. We're happy to heart that you have enjoyed your stay so much! We hope to welcome you again in the future.

10/10 - Xuất sắc

Liliana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Liliana, Thank you for your high rating of The Westin Los Angeles Airport and for choosing us. We appreciate you sharing how much you enjoyed your stay and our dynamic location. We love that our guests are convenient to so many LA attractions, including SoFi Stadium, the Santa Monica Pier, Venice Beach, and the Forum. Thank you once more for the generous remarks, and we hope we will be the first hotel you think of whenever you visit the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Michael, huntsville

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Room was sooooo comfortable. The views of the airport and planes was amazing
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 21/05/2024
Dear Michael, It was our pleasure to welcome you to The Westin Los Angeles Airport. We are thrilled that your experience was perfect from beginning to end. As you discovered, our luxury guestrooms with beautiful views and our Heavenly Bed are meant to relax and rejuvenate you, all while our associates seamlessly take care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Jorge, Round Rock

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the cleanliness and smell of the hotel
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Jorge, Thank you for the perfect rating of The Westin Los Angeles Airport and for being our guest. We are thrilled to know you had a great stay and that our immaculate property helped elevate and optimize your visit. We appreciate your review, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Sylvia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly and helpful
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 18/05/2024
Dear Sylvia, Thank you for being our guest and for your gracious review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to your return.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Tiffany

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean. Comfortable beds. Plush linens. Nice touch with the air purifier. Every member of staff gave extraordinary service. Would stay again for long term stays. Only downfall is no microwave in the room we were in, but there was one available on the first floor.
Lưu trú 8 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Rebecca, Carpinteria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great check in
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Rebecca, Thank you for the generous review of [hotel name]. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we are glad your visit from the start to the end was nothing short of excellent. Thank you again, we look forward to welcoming you back on your next visit.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Judith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Judith, We are delighted you enjoyed your stay at The Westin Los Angeles Airport. We strive to provide each guest with an enriching visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you this way.Be Well, Mark GoldrupGeneral Manager

6/10 - Được

Takeshi, Atami

Thích: Sạch sẽ
きちんとした食事がとれず、滞在すると食傷気味。スタッフは親切で好感がもてる。
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Takeshi, Thank you for relaying your evaluation. It is a pleasure to learn you loved the enriching food we serve and the service you received from our thoughtful associates. We are pleased you enjoyed your visit, and we hope you will come back to see us soon.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Gabriela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleaning staff was amazing. Came back to a clean room everyday. Door guy who was there our first two days opened the door for me when getting dropped off which was super nice hospitality
Lưu trú 4 đêm vào Tháng 5, 2024
Cesar trả lời vào 15/05/2024
Thanks for staying with us. We appreciate your feedback!

8/10 - Tốt

Jian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just very convenient location
Lưu trú 3 đêm vào Tháng 4, 2024
Cesar trả lời vào 15/05/2024
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Oziel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Oziel, We are delighted you enjoyed your stay at The Westin Los Angeles Airport. We strive to provide each guest with an enriching visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you back this way.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Kathy, Templeton

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient for LAX
Lưu trú 1 đêm vào Tháng 5, 2024
Cesar trả lời vào 15/05/2024
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Sophia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This Hotel was amazing. Staff is friendly and welcoming. Service was excellent. I did not want to come home.
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Sophia, Thank you for being our guest and for taking the time to share your experience at The Westin Los Angeles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our beautiful property and thoughtful hospitality exceeded your expectations. Our associates are dedicated to delivering an excellent experience to all our guests, and it will be an honor to pass along your compliments. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the Los Angeles area. Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice staff
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Robert, Thank you for your gracious review and for being our guest. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure hosting you, and we look forward to your return.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The beds were the most comfortable beds!
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Karen, Thank you for choosing The Westin Los Angeles Airport and for your gracious review. It is a pleasure to know how much you enjoyed our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for being our guest, and we hope to see you again soon.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Reyna, Fresno

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Most comfortable beds ever! Clean and nice hotel
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Reyna, Thank you for staying with us and for sharing your experience with fellow travelers. We are glad you had a great time with us and that our intuitively designed and immaculate property enhanced your visit. We are also pleased you enjoyed our signature Westin Heavenly Bed, and that it left you refreshed and invigorated for your time in our dynamic city. It was a pleasure hosting you, and we hope to see you again soon at The Westin Los Angeles Airport.Be Well, Mark Goldrup,General Manager

8/10 - Tốt

Cecilia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed and pillows are fantastic. Room very spacious and clean.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear Cecilia, Thank you for choosing us and for sharing your experience at The Westin Los Angeles Airport with fellow travelers. It is a pleasure to know how much you enjoyed our spacious, impeccable guestrooms and our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for your business, and we hope to see you again soon.Be Well, Mark Goldrup,General Manager

8/10 - Tốt

Jim

Đi cùng gia đình
Our room didn’t get serviced the first day and we had to call for clean towels after a long day out, and we waited for another half hour before we stopped a staff to pick up clean towels ourselves.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Jim, Thank you for your positive rating of The Westin Los Angeles Airport and for choosing us. While we hope you had an overall pleasant stay, we regret the requested items were not delivered promptly, and we hope you will accept our apologies. Your feedback is valuable, and we will address it appropriately as we continually strive to enhance our guest experience. Thank you again for your patience, and we hope to welcome you back for the exceptional visit you deserve.Be Well, Mark Goldrup,General Manager

8/10 - Tốt

Jay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No room service
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear Jay, Thank you for choosing The Westin Los Angeles Airport and for your review. While we are glad you had a pleasant stay, we regret not meeting some of your expectations. We appreciate your feedback and will share it with the appropriate individuals as we continually strive to enhance our guest services. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

8/10 - Tốt

Jako

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Typisch luchthaven hotel Niks mis mee
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
Dear Jako, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased you enjoyed your stay. We appreciate your feedback, and we hope you will make The Westin Los Angeles Airport your home whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

DOO YOUNG, SEOUL

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Guest, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Los Angeles Airport, and we hope to see you again soon. Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Valet and front desk were extremely helpful
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 12/05/2024
Dear Mark, Thank you for choosing us and for your generous review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive front desk and valet associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure hosting you, and we look forward to your return.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Margaret

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I was charged an early check in fee of $50 before check in/room availability but there were a ton of rooms ready. All of the people waiting in the lobby were checked in.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 12/05/2024
Dear Margaret, Thank you for staying with us at The Westin Los Angeles Airport and for reviewing your experience. While we hope you had an overall pleasant time, we regret not meeting your expectations regarding our early check-in fee. We offer our apologies if there was any miscommunication on our part. We appreciate all of your feedback and hope to have you as our guest again.Be Well, Mark Goldrup,General Manager

6/10 - Được

Ken

Thích: Sạch sẽ
Close to airport, decent restaurant, but room was a little dated,price was fair
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 11/05/2024
Dear Ken, Thank you for being our guest and for taking the time to evaluate your stay. We are glad you had an overall pleasant time with us and that you liked our in-house restaurant and proximity to the airport. It was also a pleasure reading you found us to be of good value. That said, we regret you were not entirely satisfied with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you once more for your review, and we hope to have the opportunity to host you again.Be Well, Mark Goldrup,General Manager

6/10 - Được

Amanda, spring

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Housekeeping was great. Restaurant on site wasn’t that good. They don’t have room service and out of about 6 elevators only 2 worked.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 11/05/2024
Dear Amanda, Thank you for choosing us and for sharing your review. While we are glad you liked our housekeeping service; we offer our apologies for not meeting all of your expectations during your stay. It was disappointing to read about the inconvenience caused to you due to the elevators; we will address this appropriately, and we are very grateful for your patience. We are also sorry that you did not enjoy your dining experience with us; we will convey your comments to our team as we continually strive to enhance our guest services. Thank you again for all of your feedback, and we hope to welcome you back for the seamless visit you deserve.Be Well, Mark Goldrup,General Manager

8/10 - Tốt

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good access to and from the airport.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 12/05/2024
Dear Takashi, Thank you for choosing The Westin Los Angeles Airport during your visit to the area and for your positive rating. We appreciate you sharing how much you enjoyed your time with us and that our location in proximity to the airport worked well for your plans. Thank you once more for the thoughtful remarks, and we hope you will stay with us again soon.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Candida, NORCO

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenience to Lax airport and shuttle service
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Candida, Thank you for the high rating of The Westin Los Angeles Airport and for choosing us. We are thrilled to know you had a great stay and that our complimentary shuttle service and proximity to the airport perfectly suited to your needs. We appreciate your feedback, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Jennie L

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place. Clean. Good onsite restaurant. Helpful safe. Great location near airport.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 10/05/2024
Dear Jennie, Thank you for writing a review of your time at The Westin Los Angeles Airport. We are pleased we could be a part of your visit to LA. We appreciate you mentioning our convenient location to the airport combined with our spotless accommodations. We hope to welcome you back soon, and we wish you all the best with your travels.  Be Well,  Mark Goldrup,General Manager

10/10 - Xuất sắc

Debra

Đi cùng gia đình
Thích: Sạch sẽ
The bed was so comfortable and the shower was great!
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 10/05/2024
Dear Debra, It was our pleasure to welcome you to The Westin Los Angeles Airport. We are thrilled that your experience was perfect from beginning to end. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, and we are so pleased that this was your experience. Thank you for your wonderful feedback, and we hope to see you again soon.Be Well,  Mark Goldrup,General Manager

10/10 - Xuất sắc

Yvette

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super clean and location was very convenient for us. Enjoyed our stay
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 10/05/2024
Dear Yvette, Thank you for taking the time to share about your wonderful stay at The Westin Los Angeles Airport. We appreciate your generous compliments about our immaculate property and the convenience of our location which was perfect for your needs. We are pleased we could be a part of enhancing your time here in LA and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Jay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved our stay, our child loved the pool
Lưu trú 4 đêm vào Tháng 5, 2024
General Manager trả lời vào 09/05/2024
Dear Jay, Thank you for staying with us at The Westin Los Angeles Airport and for your high rating. We enjoyed reading your review and learning about the highlights of your stay, and it was a pleasure to know our outdoor heated swimming pool enhanced your visit. Thank you for your feedback, and we hope to be your favored choice whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Paul, Hayward

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
NA
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/05/2024
Dear Paul, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 - Xuất sắc

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The entire staff are wonderful, professional and helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 09/05/2024
Dear Laura, Thank you for being our guest and for your gracious review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to your return.Be Well, Mark Goldrup,General Manager

6/10 - Được

Bekim

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property and staff are excellent. Their parking fee is a straight crime and hustle. I live in Manhattan and we don’t have these types of ridiculous parking fees. The hotel should be ashamed to charge someone $60 for self park of $80 valet. If you have a car, add $80 to the rate that is your true nightly rate!
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/05/2024
Dear Bekim, Thank you for being our guest and for taking the time to write your review. We regret your dissatisfaction with our parking fee; these fees are listed on our website, and we will share your comments appropriately. That said, we are glad you liked our thoughtfully crafted property and attentive associates. Thank you again for your feedback, and we hope to have another chance to accommodate you in the future. Be Well, Mark Goldrup,General Manager