Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 10/32 nhận xét" "
10 - Xuất sắc
10
Đánh giá 8 - Tốt. 2/32 nhận xét" "
8 - Tốt
2
Đánh giá 6 - Được. 3/32 nhận xét" "
6 - Được
3
Đánh giá 4 - Kém. 7/32 nhận xét" "
4 - Kém
7
Đánh giá 2 - Tồi. 10/32 nhận xét" "
2 - Tồi
10
5,6/10
Sạch sẽ
5,8/10
Nhân viên & dịch vụ
4,0/10
Tiện nghi, dịch vụ
5,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
5,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
aaron
Đi cùng bạn đồng hành
20/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was very dirty bead sheet smelled. Nothing was working TV, internet, hot water. Property has manning Illegal activities happening On Premises Drug dealing And prostitution. Very very unsafe Could not sleep Always worried about car.
aaron
Lưu trú 2 đêm vào Tháng 5, 2024
Glan trả lời vào 22/05/2024
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns are extremely important to us, and we are deeply sorry for the inconvenience and discomfort you encountered.We are currently undergoing renovations to improve our facilities and services, and it appears that your stay coincided with this period of transition. However, this does not excuse the problems you faced, and we are committed to addressing each of your concerns.Regarding the cleanliness and amenities, we are taking immediate action to ensure that our rooms are properly maintained and all amenities are fully functional. We will be retraining our staff to adhere to the highest standards of cleanliness and service.The safety and security of our guests are our top priorities. We are actively investigating the serious issues you mentioned and will be increasing security measures to ensure a safe and welcoming environment for all our guests.Thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a much better experience.Sincerely,Glan
10/10 - Xuất sắc
Mario
Đi theo nhóm
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room are up to date. Cleaning room. Friendly staff. We do business again
Mario
Lưu trú 1 đêm vào Tháng 5, 2024
Glan trả lời vào 22/05/2024
Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you found our rooms up to date and our staff friendly. Our team takes great pride in providing excellent service and a comfortable stay for our guests, even during our renovation process. We truly appreciate your understanding and patience.We're thrilled to know that you plan to do business with us again and look forward to welcoming you back soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Glan
4/10 - Kém
Kai
Đi cùng gia đình
15/04/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For $149.72, this hotel has no WiFi, no breakfast, faulty socket at sink, creaking beds, and even bathing towels not provided... Besides, strange people walking outside after midnight. Dog barked fiercely on second floor.
Unfortunately, this is the worst motel I ever booked.
Kai
Lưu trú 1 đêm vào Tháng 4, 2024
Glan trả lời vào 20/04/2024
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay with us. We're actively renovating our hotel to improve the guest experience, and we understand that some aspects of your stay fell short of expectations.Your comments regarding the lack of WiFi, breakfast, faulty socket, creaking beds, and missing bathing towels have been noted, and we will address these concerns with our team to make necessary improvements. We also apologize for any disturbances you experienced due to other guests or pets.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us as we continue to make improvements.If you decide to stay with us again in the future, please reach out to us directly so we can ensure a more pleasant experience. Thank you once again for your review.
4/10 - Kém
Haili
14/04/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Haili
Lưu trú 1 đêm vào Tháng 4, 2024
Glan trả lời vào 20/04/2024
Thank you for sharing your feedback. We're sorry to hear that your stay with us did not meet your expectations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case.We take your feedback seriously and will use it to make necessary improvements. Your experience is important to us, and we appreciate your candid comments as they help us learn and grow.If you have any additional concerns or if there’s anything specific we can do to make things right, please feel free to reach out to us directly. We would welcome the opportunity to better understand your experience.Thank you once again for your review. We hope to have the chance to exceed your expectations in the future.
4/10 - Kém
Steven
Đi cùng gia đình và trẻ nhỏ
11/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was dirty
Steven
Lưu trú 1 đêm vào Tháng 4, 2024
Glan trả lời vào 20/04/2024
Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We value all feedback as it helps us improve and provide a better experience for our guests.If there are specific areas where we can improve, please don't hesitate to let us know. Your feedback is important to us, and we're committed to addressing any issues you encountered.We appreciate your time in sharing your review and hope you'll consider giving us another opportunity to serve you better in the future.
10/10 - Xuất sắc
Vidal
24/03/2024
Vidal
Lưu trú 2 đêm vào Tháng 3, 2024
Glan trả lời vào 20/04/2024
Thank you so much for your amazing 5/5 star rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a positive experience.Your kind words mean a lot to our team, and we're delighted that we could make your visit memorable. We strive to provide the best service and comfort to our guests, and your feedback lets us know we're on the right track.We look forward to welcoming you back in the future for another exceptional stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
4/10 - Kém
Sonia
Đi cùng gia đình, Khách đi công tác
17/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Even though this property is being updated , the updates are done sloppy , the room was not clean . Took shoes off and floor turned my feet black , toilet had dirt and hair around bottom. Furniture had food spots and dirt . Had not been clean throughly.
Sonia
Lưu trú 2 đêm vào Tháng 3, 2024
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
Chad
17/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Chad
Lưu trú 3 đêm vào Tháng 3, 2024
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
10/10 - Xuất sắc
m
15/02/2024
m
Lưu trú 1 đêm vào Tháng 2, 2024
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
10/10 - Xuất sắc
xu'fei
07/02/2024
xu'fei
Lưu trú 1 đêm vào Tháng 2, 2024
Glan trả lời vào 25/03/2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
2/10 - Tồi
adam
04/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would not recommend. It is unsafe, dirty, and run down.
adam
Lưu trú 2 đêm vào Tháng 2, 2024
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
XINYU
Khách đi công tác
13/01/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's the worst experience I ever had. You can hear clearly when people walking and talking. Very limited and poor bathroom supplies. The toliet paper was not flushed from last guest. The price is not cheap. Don't come!
XINYU
Lưu trú 1 đêm vào Tháng 1, 2024
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
4/10 - Kém
Nicole
27/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
While they are doing work on the property, this place feels unsafe as you drive up and when you go into the lobby. My room is newly renovated but there is no mirror, no trash cans, and only a single bath towel with no hand towels or wash clothes. Also, there are only 3 local channels on the tv.
Nicole
Lưu trú 1 đêm vào Tháng 10, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
4/10 - Kém
Summer
10/10/2023
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Summer
Lưu trú 1 đêm vào Tháng 10, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
8/10 - Tốt
Randy
16/09/2023
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Quiet and somewhat hidden but the floor can be swept better. Overall not bad for the price.
Randy
Lưu trú 1 đêm vào Tháng 9, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
Beth
28/08/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Horrible - Hotels.com should not promote.
The area felt unsafe, with homeless men on the property. Very unclean outside - dirty sidewalks, parking areas and pool - which was closed "due to COVID-19". No towels in room, which looked as though it had not been cleaned. No dresser, bedside table, chair, closet or other place to hang clothes.
Beth
Lưu trú 1 đêm vào Tháng 8, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
Christine
Đi theo nhóm
06/07/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Someone stole my bike and they would not allow me to see the video on camera to see who stole my bike
Christine
Lưu trú 1 đêm vào Tháng 7, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
10/10 - Xuất sắc
Christine
Đi cùng bạn đồng hành
03/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like because they let me extend my stay and very friendly and they don't act all disrespectfull like other hotels in Pomona
Christine
Lưu trú 1 đêm vào Tháng 7, 2023
Glan trả lời vào 25/03/2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
10/10 - Xuất sắc
Christine
Đi cùng bạn đồng hành
01/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Remodeled beautifull rooms
Christine
Lưu trú 1 đêm vào Tháng 6, 2023
Glan trả lời vào 25/03/2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
2/10 - Tồi
douglas
02/06/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Place was a it hole
douglas
Lưu trú 2 đêm vào Tháng 5, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
Jamie
Đi cùng gia đình
15/05/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was dirty, mold on ceilings, huge cracks in mirror, toilet uncleaned when we arrived, stains on sheets, graffiti everywhere, and cherry on top was the blood spatters all over the floor. Idk how they get away with it, honestly. We couldn't sleep there for obvious reasons and we couldn't get our money back.
Jamie
Lưu trú 2 đêm vào Tháng 5, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
2/10 - Tồi
Salvador
06/05/2023
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Salvador
Lưu trú 1 đêm vào Tháng 5, 2023
Glan trả lời vào 25/03/2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
8/10 - Tốt
Carlos
16/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Carlos
Lưu trú 1 đêm vào Tháng 4, 2023
Glan trả lời vào 25/03/2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!