6/10 - Được
Catherine
Đi cùng bạn đồng hành
27/09/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A very new property. Beautifully designed rooms but they need to work out some kinks. At this price point, I feel service should be exemplary, and they’re not there yet. Food at restaurant was not hot, just warm, and the steak was tough. Housekeeping did not replenish bathroom supplies, and we asked about it at the front desk on our way out to dinner. It hadn’t been resolved yet when we returned a couple of hours later, and we had to ask again. Ultimately housekeeping delivered after a total of 3 hours after we asked about it. We want to give them some grace, but I hope in the future management can empower front desk staff to really wow the guest when they express a concern about the service they receive (vs what was expected). We received coupons toward breakfast the next morning, which was nice, but we wanted to leave early so it was a limited value to us. Although it was a nice hotel and I’m sure they will resolve the issues, we will likely stay elsewhere the next time we visit Louisville.
Catherine
Lưu trú 3 đêm vào Tháng 9, 2025
