6/10 - Được
Shannon
Đi cùng gia đình
06/10/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I recently stayed at the Tivoli Hotel with my mum for a special occasion and, unfortunately, our experience was quite mixed. On arrival, the reception staff were very friendly and welcoming, and we really appreciated how helpful they were when checking us in. When we reached our first room on the 3rd floor, we were disappointed to find stains on the headboard and carpet and marks all over the walls. Considering how much we paid and that it was a special occasion, it was quite disheartening. To their credit, reception were very apologetic and quickly moved us to a room on the 7th floor. The new room was better, though still had a few marks and signs of wear, but we decided to make do. The main issue was the noise. Our room faced the marina, and the pubs and karaoke bars across the road were extremely loud, with music, shouting, and singing going on until around 2 a.m. We barely slept for three nights and ended up catching up on sleep around the pool during the day, which really affected our stay. We mentioned this to reception when checking out, and they said we weren’t the only ones, as several other guests had also complained. On a positive note, breakfast was good, and the hotel’s lobby, pool, and spa areas are lovely and well maintained. The staff were kind and helpful, but the room quality and lack of sleep sadly made the stay less enjoyable than we’d hoped. If you stay here, I’d recommend asking for a room away from the marina side.
Shannon
Lưu trú 3 đêm vào Tháng 9, 2025
