Dear Tammy Siu,Thank you very much for your kind review.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Veronica,Thank you for taking the time to let us know your opinion of your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to the pleasure of welcoming you back in the future. Kind regards,

Dear David,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,

Dear Stephen,Thank you for taking the time to review your stay.We were disheartened to learn of your disappointment with the availability of our heated outdoor pool. The pool is indeed a highlight of our hotel, and is open seasonally, from May 1st, as specified on the booking platforms.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,M. EL HICHERI, General Manager

Chère Caroline,Merci pour la rédaction de cet aimable commentaire concernant votre séjour au Best Western Beauséjour Lourdes.Nous sommes heureux que la propreté de notre établissement et le confort moderne de nos installations aient répondu à vos attentes. Merci également d'avoir mis en avant notre restaurant et l'amabilité de notre équipe ainsi que notre parking gratuit et sécurisé.Au plaisir de vous revoir parmi nous,M. EL HICHERI, Directeur général

Dear Guest,Thank you for letting us know that you enjoyed your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to have you return on your next visit to Lourdes . Kind regards,

Dear Roger,Thank you for such a positive review.We're thrilled to hear that our staff's attentiveness contributed to a pleasant stay and that you found your room to be clean and comfortable. It's wonderful to know that our hotel's condition met your expectations and that our service was able to enhance your visit.We look forward to welcoming you again soon.Best wishes,M. EL HICHERI, General Manager

Dear Rahul,Thank you for taking the time to share your feedback.We're thrilled to hear that you found the views from our hotel to be breathtaking and that the calm and serene atmosphere added to your satisfaction. It's always rewarding to know that our team's efforts to provide top-notch service are appreciated. While some of our rooms are indeed cozy and uniquely decorated, we do offer a variety of room sizes and categories that provide more space and comfort, including options with stunning Pyrenees views and private balconies. We hope that on your next visit, we can assist you in selecting a room that perfectly matches your expectations.We hope to provide you with a more enjoyable stay in the future.Best wishes for 2024,M. EL HICHERI, General Manager

Dear Francisco,Thank you for taking the time to share your feedback.We are sorry to hear about the difficulties you faced with your reservation change. We aim to offer flexible solutions to our guests, and we provide a voucher valid for 18 months in such instances, allowing for a future stay or immediate date modification. We regret any misunderstanding with Expedia and the inconvenience it may have caused you. Rest assured, we strive to ensure clear communication with third-party services to prevent such issues.We hope you will come and stay with us again. Best wishes for the festive season!M. EL HICHERI, General Manager

Cher Francis,Nous vous remercions pour votre agréable commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

Dear Hal,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back for another enjoyable visit.Best wishes,

Dear David,Thank you for taking the time to share your experience at our hotel.We are glad that you found our location convenient and that our parking facilities met your expectationsWe look forward to welcoming you back in the future. Kind regards,

Dear Shelley,Thank you for taking the time to share your review with us.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to see you again soon, Kind regards,

Dear Scott,Thank you for this review of your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,

Sehr geehrte Adelheid,vielen Dank für die freundliche Bewertung unseres Hotels Best Western Beauséjour Lourdes!Wir haben sehr gerne gelesen, dass Sie einen rundum schönen Aufenthalt bei uns in Lourdes hatten und danken Ihnen ganz herzlich für Ihren Besuch.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.M. EL HICHERI, Hoteldirektor

Cher David,Merci pour ce retour très positif.Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre.Au plaisir de vous accueillir pour une autre expérience de qualité.M. EL HICHERI, Directeur général

Chère Marie Laure,Merci pour la rédaction de cet aimable commentaire concernant votre séjour au Best Western Beauséjour Lourdes.C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.Dans l'attente du plaisir de vous accueillir de nouveau,M. EL HICHERI, Directeur général

Cher Didier,Merci pour votre fidélité !Nous sommes ravis que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié la qualité du petit déjeuner.Si vous êtes sensible au bruit, n’hésitez pas à en faire part à la réception qui vous allouera une de nos chambres les plus au calme.Au plaisir de vous accueillir de nouveau.Bien à vous,M. EL HICHERI, Directeur général