"Be prepared for stairs if you’re staying in Room 301. The view was fantastic and one of the best parts of the stay. Breakfast was good, and the location on the island is hard to beat.
However, the hotel is showing its age and could use some TLC. The room did not have a safe, and while there is a bathtub, hotel staff informed us that none of the tubs have stoppers, so taking a bath isn’t really possible.
The dining experience was not up to French standards. During dinner, three different servers were unable to tell us what meat was being served on our plate. They even checked with the kitchen and still couldn’t provide an answer. The dining room was also quite warm.
Cleanliness was a concern. There were dead flies in the window seals throughout the hotel. After returning from a hike, we found a random German prescription pill on the floor and another crushed pill nearby. We know this was not related to housekeeping during our stay because we had declined housekeeping service that morning. We reported this to the staff, but the only response we received was that they thought it was strange.
We stayed two nights on the island, and in our opinion, the only restaurant truly worth visiting was Sainte-Catherine.
Overall, the incredible view and convenient location were highlights, but housekeeping, maintenance, and staff knowledge left a lot of room for improvement."
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