4/10 - Kém
Katherine
07/02/2026
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I would caution people from booking here. The pictures don't necessarily match the property. The rooms are very outdated and it is definitely more so a timeshare than a hotel. It seems like the other Royal Islander may be a little better? But I would caution that as well. I was booking last minute and there were limited options.
I informed the staff of a mildew smell and the toilet water being brown when I arrived. Nothing was done. Then I informed them that neither of the TVs worked, that was never fixed. No communication, nothing. I was letting someone else at the desk know about it and they said I should speak to the manager. I walked over to her office, she was very nice and apologetic. She also called over and instructed them to go to the room now and figure it out. She indicated she was not made aware of anything.
I thought I would be offered some sort of compensation but I didn't. She did offer for me to come back and use the pool at the other location but I politely told her I didn't think I would be returning to these properties.
As I came back over from the manager's office, I could hear staff talking about my complaints then they realized I was the person and stopped speaking. When I was completing my check out the front desk associate told me I owed them $25 for parking. I was shocked because she's the one who took me to see the manager. She refused to take the charge off and I asked her to call the manager and she immediately said comp it. Won't be back.
Katherine
Lưu trú 3 đêm vào Tháng 1, 2026
