Thanks for taking some time to leave a feedback about your recent stay. We are sorry to acknowledge that you rated us so poorly. We take in high consideration every single guest and we do our best to make them feel like at home. Maybe with only one overnight, there hasn't been enough time to experience our service. Concerning the music, please note that our hotel organizes events too and music is allowed till midnight as per local municipality regulations. Hope you will give us a second chance.Kind regards

Grazie ! E' stato un vero piacere conoscerla e ospitarla durante il suo soggiorno a Lucca. Un saluto da parte di tutto lo staff e ci auguriamo a presto :-)

Thanks a lot for taking some time to leave a review about your recent stay. We are really happy to hear that you enjoyed your stay @ Villa Cheli. Concerning breakfast, we are currently t doing some improvements and soon there will be a better and more various tasting experience! We look forward to have you again .

Thanks for your kind feedback! We look forward to hosting you again in the future.

Thanks :-)

Danke sehr!

Thanks! hope to welcome you again in the future

Thanks for your rating. Glad to know that the overall experience has been more than positive. Kind regards

Thanks a lot for your lovely feedback! it has been a pleasure having you! Warmest greetings

Thanks for your rating. Hope to welcome you again in the future!

Thanks for your lovely feedback. it has been a pleasure having you!

Thanks for your rating. We are delighted to know that you had a great stay. We look forward to welcoming you again in the future!

Danke sehr fur Ihre Kommentar. Wir versuchen, den Stil der Villa beizubehalten, ohne dabei den Komfort unserer Gäste aus den Augen zu verlieren.

Grazie mille. E' stato un piacere avervi nostri ospiti. Un caro saluto e speriamo a presto!

Grazie mille. E' stato un piacere ospitarvi. Vi aspettiamo nuovamente presto. Un saluto

Thanks for your feedback however it's difficult to reply having only a rating without a comment.

Merci beaucoup. A' la prochaine. Bien cordialement

Thanks for your lovely feedback. Hope to welcome you again in the future!

Thanks :-)

Thanks for your lovely feedback. It has been a pleasure having you and we'll be happy to host you again in the future! Warmest greetings from the whole staff

Thanks! Hope to welcome you again in the future!

Thanks! it has been a pleasure having you!

Thanks :-)

Thanks for your lovely feedback. It has been a pleasure having you!! We hope to start soon with lunch service too. Warmest greetings

Grazie per il feedback in merito al recente soggiorno. Teniamo in considerazione il vostro suggerimento. Cordiali saluti

Thanks :-)

Thanks

Thanks for your feedback. Glad to hear that the overall experience has been positive.We bake croissants daily and we offer empty ones and with cream. Maybe the sign was misplaced and you took the empty one. Sorry for that. We have the coffee machine to make it faster but if you wanted a traditional coffee at the bar we would have prepared it.Concerning cheese and cold cuts, we cut them daily too. Hope you will consider staying at Villa Cheli again in the future. Kind regards

it has been a pleasure having you. Warmest greetings from the whole staff

Thanks for your lovely feedback. Hope to welcome you again in the future!

Thanks! It has been a pleasure having yoU! Warmest greetings from the whole staff

Thanks. Looking forward to welcoming you again

Thanks!!!

Thanks a lot for your feedback. Glad to hear the overall experience has been positive. We just would like to highlight a few points: There were difficulties in finding staff this year but whoever was present did everything possible to cover all roles and duties. There are usually at least two staff members during breakfast hours to clear tables and replace food when needed. Concerning the style, the villa's public areas as well as the rooms have their own old-fashioned style. Most of the guests appreciate it as it is. We are sorry that the neighbor's dogs have disturbed you. We hope you'll be back in the future. Warmest greetings

Thanks for your lovely feedback. Hope to welcome you again in the future!

Thanks for your lovely feedback! It has been a pleasure having you! We look forward to hosting you again in the future. Warmest greetings

Thanks!

Thanks for your lovely feedback! It has been a pleasure having you! Hope to welcome you again in the future! Warmest greetings from the whole staff

Danke sehr! Hoffentlich bis bald!

Grazie! E' stato un piacere ospitarvi. Ci auguriamo torniate a trovarci presto. Un saluto

Gracias!!!

Thanks! It has been a pleasure having you . Warmest greetings from the whole staff

Thanks! Hope to welcome you again!

Thanks!!!

Thanks a lot for your lovely feedback. It has been a pleasure having you and we really look forward to welcoming you again in the future! Warmest greetings from the whole staff

Thanks! It has been a pleasure having yoU! Looking forward to seeing you again!

Thanks for your lovely feedback. Hope to welcome you again in the future!

Thanks for your feedback. It has been a pleasure having you!

Danke sehr! Es freut uns sehr es zu wissen. Wir hoffen Ihnen wieder bald zu sehen!