Search Hotels Near Lucca Polo Fiere, Lucca

"Our room was very clean and well appointed and within easy walking distance to the walled city of Lucca. The staff were very friendly and helpful and the breakfast was superb."

"We were very happy with our stay in Lucca! What a wonderful small town and beautiful community! There is so much to do and see, we wish we had stayed longer. There were so many restaurants and cafes as well as cute shops! We loved walking along the old walls around the city. We could not have picked a better place to stay. Our room was spotless, but the hostess Deborah was the highlight. She was so incredibly welcoming and accommodating! She kept in regular contact with us up to arrival even as our schedules changed and was there to greet us warmly when we arrived. She welcomes you as if you were coming home and is incredibly helpful. We would absolutely stay again!"

"Lovely evening appertivo"

"This was a great place to stay within walking distance of the downtown area of Lucca. The rooms were large and nice, breakfast was simple yet good and the access to the coffee machine was fantastic! "

"The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return."

"Overall I would rate this a 3.5 stars as the only let down was I had to wait until a cleaner exited the property in order to be able to get in. He personally was very helpful despite not being fluent in English. There was no one at check in (I arrived at 15:05) or check out (10:00 pronto) which was very strange. No message received beforehand with any access codes to enter the building - all I had was an envelope with my name directing me to the allocated room. When I checked out the following morning, again there was no one at the desk so I can only hope the key and my note were received safely. The positives however far outweigh the above negative. Location - excellent! The room and overall cleanliness - superb! I was unable to enjoy the balcony as my room was facing the main road and next to a very busy bar. The ear foams provided next to the bed suddenly made sense and were a lifesaver during the night. Will I return to this hotel if I were ever to visit Lucca again? Absolutely, but I do hope I get to see someone at check in and check out!"

"Gorgeous amd perfect location"

"Front desk staff was so helpful and kind. Nice breakfast spread."

"This is a bare bones hotel. Front desk is only staffed on a part time basis. If you need anything ask the cleaning staff. No breakfast, coffee, or vending machines. Nicely remodeled though."