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Nhận xét về AMERON Luzern Hotel Flora

4 out of 5
AMERON Luzern Hotel Flora
Seidenhofstrasse 5, Lucerne, LU

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 652/1010 nhận xét" "
Đánh giá 8 - Tốt. 273/1010 nhận xét" "
Đánh giá 6 - Được. 46/1010 nhận xét" "
Đánh giá 4 - Kém. 22/1010 nhận xét" "
Đánh giá 2 - Tồi. 17/1010 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Cesar Augusto

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente opcion a un lado del rio y del puente
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 24/05/2024
Thank you for your excellent review! We are delighted to hear that you enjoyed our location next to the river and the bridge. We appreciate your feedback and hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Uma

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is the best and the size of the room could have been little bigger. Or features to accommodate atleast big suitcases.
Lưu trú 5 đêm vào Tháng 4, 2024
Andreas trả lời vào 24/05/2024
Thank you for your feedback. We’re delighted to hear that you appreciated our prime location. We understand your concern regarding the room size and the need for more space to accommodate large suitcases. Your suggestions are valuable to us, and we will consider them for future improvements. We hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to find and accessible to walking the town.
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 23/05/2024
Thank you for your fantastic review! We're delighted to hear that you found our location convenient and accessible for exploring the town. We hope to welcome you back soon for another great stay.Warm regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Jackie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Good overall
Lưu trú 3 đêm vào Tháng 4, 2024
Andreas trả lời vào 22/05/2024
Thank you for your review!We're glad to hear that you had a good overall experience with us. Your satisfaction is important to us, and we're always looking for ways to improve. We hope to welcome you back for an even better experience in the future!Kind regardsAndreas and the AMEROn Luzern Team

10/10 - Xuất sắc

Wayne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great, modern boutique property located close to many of the things we wanted to see or eat at in Amsterdam. The only issue we had was that water leaks out between the shower door frame and made the floor wet. Seems like maybe a seal is missing.
Lưu trú 2 đêm vào Tháng 5, 2024
Andreas trả lời vào 22/05/2024
Thank you for your fantastic review!We're thrilled to hear that you enjoyed your stay at our modern boutique property in Luzern and found our location convenient for exploring the city's attractions and dining options.We apologize for the inconvenience caused by the water leakage issue in your room. Our maintenance team will address this promptly to ensure that all our facilities are in top condition for our guests.We appreciate your feedback and hope to welcome you back for another great stay in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Diane

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the location right in the heart of Luzern and loved it was very close to train station
Lưu trú 3 đêm vào Tháng 5, 2024
Andreas trả lời vào 21/05/2024
Thank you for your positive feedback! We're delighted to hear that you loved our central location in the heart of Luzern and its proximity to the train station. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Michael, Heber City

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would love to stay again.
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 22/05/2024
We would love to welcome you back for another stay! Thank you for your positive feedback, and we look forward to hosting you again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Michael, Heber City

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful location, nicely decorated and comfortable rooms and friendly, professional staff.
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 22/05/2024
Thank you for your fantastic review!We are thrilled to hear that you enjoyed our wonderful location, nicely decorated and comfortable rooms, and friendly, professional staff. Your positive feedback motivates us to continue providing excellent service.We look forward to welcoming you back for another great stay!Warm regardsAndreas and the AMERON Luzern Team

4/10 - Kém

Iris

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
This was properly the worse customer service while travelling ever. Upon check in we realized that we had forgotten to add our one year old to the room. The staff who greeted us was not friendly, did not smile once, and sounded like she hated her job. She told us that the room we had was too small for a crib, and there were no other rooms available. We asked if we could move some stuff around the room to make room for a crib since our daughter has never shared a bed with us before, and she said no. When we arrived at our room, yes, it was small but there was definitely room for a crib if we moved the coffee table and chair aside. We asked one of the housekeeper who happened to be cleaning on our floor and she was so so friendly and immediately got us a crib. It’s disappointing that the girl who helped us with our check in was unhelpful, had no empathy, and really just seemed to not care or want to help. If you hate your job, please find a different one.
Lưu trú 3 đêm vào Tháng 5, 2024
Andreas trả lời vào 22/05/2024
We apologize for the disappointing experience you had during your stay. It's disheartening to hear that our front desk staff did not provide the level of service and empathy we strive for. Your feedback is important to us, and we will address this issue with our team to ensure such situations do not occur in the future.We understand your frustration regarding the crib. Due to fire safety regulations, we are not permitted to place a baby crib in a double room, which was why our staff initially informed you that it was not possible. We're glad to know that the housekeeper was able to assist you promptly and provide the crib for your daughter despite the constraints.Thank you for bringing this to our attention. We hope you will give us another chance to provide you with a better experience in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Chi Lun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walking distance to the station, bridge and main city centre. Breakfast was great with a variety of choices
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 21/05/2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our convenient location, within walking distance to the station, bridge, and main city center. It's also wonderful to know that you appreciated our breakfast variety. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Sagar Bharat

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Hotel for stay in heart of Lucerne.
Lưu trú 5 đêm vào Tháng 5, 2024
Andreas trả lời vào 21/05/2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel excellent for your stay in the heart of Lucerne. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exceptional location! Literally around the corner from Chapel Bridge. Staff very helpful and friendly. Highly recommend 😊
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 15/05/2024
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, and that our staff were helpful and friendly during your stay. Your recommendation means a lot to us! We look forward to welcoming you back for another fantastic experience!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Carolyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice centrally located hotel. close to the Chapel Bridge. Room was quiet and bed was comfortable. Staff were very friendly and helpful. I recommend this hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 14/05/2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our centrally located hotel, close to the Chapel Bridge. It's great to know that you found your room quiet and the bed comfortable, allowing for a restful stay. We're also pleased to hear that our staff were friendly and helpful throughout your visit.We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Alex

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 14/05/2024
Thank you for the perfect rating! If you have any specific feedback or if there's anything we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Carolyn

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great breakfast buffet. Eggs, meats, breads, cheeses, honeycomb, cereals and fruits. Juices and coffee’s. As well as pastries. Staff kept breakfast items refilled as needed. Continued to clear tables as soon as everyone at the table left. Rooms kept clean and well supplied. Staff tried to make sure all needs were met.
Lưu trú 6 đêm vào Tháng 5, 2024
Andreas trả lời vào 14/05/2024
Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you enjoyed our breakfast buffet offerings. We're glad to hear that our staff ensured the breakfast items were continuously replenished and that the tables were promptly cleared to maintain a pleasant dining experience for all guests.We're also pleased to hear that you found your room clean, well-supplied, and that our staff made efforts to meet all your needs. Providing exceptional service and hospitality is our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Suharno

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a fairly new building and clean. Room was very clean, spacious and clean 5 minute walk to the train station. I would recommend to stay here.
Lưu trú 2 đêm vào Tháng 5, 2024
Andreas trả lời vào 14/05/2024
Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay in our hotel. It's great to know that you found the room spacious and clean, and that our location, was convenient for you. We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Brenda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really enjoyed our 4 night stay at this property, which was located steps from everything but on a quiet side street. Excellent windows which kept out any street noise. The room was small, but well laid out with good storage options. We appreciated having a bathtub. Housekeeping did an excellent job and the front desk staff were helpful and efficient.
Lưu trú 4 đêm vào Tháng 5, 2024
Andreas trả lời vào 13/05/2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your four-night stay at our property. It's wonderful to know that our central yet quiet location was convenient for you and that the windows helped keep out any street noise, ensuring a peaceful stay. We're pleased that you found the room well laid out with good storage options and appreciated having a bathtub.We're also glad to hear that our housekeeping team did an excellent job and that our front desk staff were helpful and efficient throughout your stay. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team.If your travels bring you back to the area, we would be honored to host you again for another enjoyable stay!Warm regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Yoonsik

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel has very nice location and staffs are kind. Same as other city hotels, room is very small. I stayed in basic room. 20 square meters are smaller than you think. You also have to pay 7 CHF for using microwaves. Hotel has bo view but when you come out and turn right for 2 mins, you will see Kapell bridge right away!
Lưu trú 2 đêm vào Tháng 5, 2024
Andreas trả lời vào 12/05/2024
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the hotel's location to be very nice and that you encountered kind staff members during your visit. However, we apologize if the size of the room did not meet your expectations. We understand that space can be limited in some city hotels, especially in basic rooms. We appreciate your feedback regarding the room size, as it helps us to manage guest expectations better in the future.Regarding the microwave usage fee, we apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we review our policies and amenities.We're glad to hear that the Kapell bridge is conveniently located nearby, allowing you to easily enjoy one of the city's iconic landmarks. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Saravanakumar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Location
Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 06/05/2024
Thank you for your feedback! We're delighted to hear that you found our hotel to have a great location. We strive to provide convenience and accessibility for our guests to explore all that the area has to offer. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Kenji, Suita

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
駅から近く、徒歩での観光に大変便利。
Lưu trú 2 đêm vào Tháng 5, 2024
Andreas trả lời vào 06/05/2024
Thank you for your feedback! We're glad to hear that you found our hotel conveniently located near the station, making it easy for you to explore the area on foot. We hope you had a wonderful time exploring the sights, and we look forward to welcoming you back in the future!Kind regardsAndreas and the AMERON Luzern Team

6/10 - Được

Donald

Lưu trú 1 đêm vào Tháng 5, 2024
Andreas trả lời vào 24/05/2024
Thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Norman

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 06/05/2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If your travels bring you back to Lucerne, we would love to welcome you again!Best regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Gary

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location close to the train station and Chapel Bridge area. A little expensive, but hey, it’s a vacation!
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 06/05/2024
Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's convenient location. We understand that pricing can be a consideration, but we're glad you found the value worth it for your vacation experience. We strive to provide a comfortable and memorable stay for all our guests. We hope to have the opportunity to welcome you back in the future! Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Lyubomir

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In the center of Lucerne , very convenient. Good breakfast.
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 02/05/2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our location convenient and enjoyed our breakfast offerings. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Connie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice location, away from traffic noise.
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 30/04/2024
Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's location, especially its peaceful setting away from traffic noise. Providing a tranquil environment for our guests is important to us, and we're glad that you had a pleasant experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Diana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
Andreas trả lời vào 30/04/2024
Thank you for the perfect rating! We're delighted that you found our hotel beautiful. We look forward to welcoming you back again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Jenny

Thích: Sạch sẽ, nhân viên & dịch vụ
It was super close from the station and the area was nice to walk.
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 30/04/2024
Thank you for your feedback and for highlighting the convenience of our hotel's location. We're glad to hear that you found our location convenient and enjoyable. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back again in the future.Best regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Seyoung, Edgewater

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 30/04/2024
Thank you for your rating. If there are any specific areas you feel we can improve upon or if you have any feedback to share, please don't hesitate to let us know. We're committed to providing the best possible experience for our guests, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Robert, Surprise

Thích: Sạch sẽ, tiện nghi, dịch vụ
Outstanding
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 28/04/2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Andreas trả lời vào 28/04/2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

Jake

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was PERFECTION, literally max 10 minute walk to anything (1-2 minute walk to chapel bridge and train station). Self-controlled AC. My only criticism is the bedding/mattress was not very comfy. Everything else was great 😊.
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 25/04/2024
Thank you for your feedback! We're thrilled to hear that you found our location perfect and convenient, with easy access to attractions and the train station. We're glad you appreciated the self-controlled air conditioning. We apologize for any discomfort you experienced with the bedding and mattress. Your feedback is valuable, and we'll take it into consideration to improve our guests' comfort in the future. We're pleased to hear that everything else was great, and we hope to welcome you back for another enjoyable stay! Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Claire

Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 14/05/2024
Thank you for the perfect rating! We're delighted to see that you had a fantastic experience with us. We look forward to hosting you again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 - Tốt

arlene

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All the staff were helpful and nice. Hotel was clean.. its just that the aircondition wasn't strong enough to be comfortable and if you open the window the heater would kick in.. so the room for us was warm. But location was GREAT!
Lưu trú 3 đêm vào Tháng 4, 2024
Andreas trả lời vào 22/04/2024
Thank you for your feedback! We're glad to hear that you found our staff helpful and nice, and that you appreciated the cleanliness of the hotel. We apologize for any discomfort caused by the air conditioning not being strong enough and the issue with the heater kicking in when the window was opened. Your feedback is valuable, and we will take it into consideration for future improvements. We're pleased to hear that you enjoyed the great location of our hotel. We hope to welcome you back again soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Preeti

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 22/04/2024
Thank you for the perfect rating and your kind words! We're thrilled to hear that you found our hotel to be an excellent place to stay. Your satisfaction is our top priority, and we're delighted that we could provide you with a great experience. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Varinder

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and staff and the fill up the mini fridge every day and its free!
Lưu trú 5 đêm vào Tháng 4, 2024
Andreas trả lời vào 21/04/2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed the great service from our staff and the complimentary daily refill of the mini fridge. Providing excellent service and amenities to our guests is our priority, and we're glad that we could contribute to making your stay enjoyable. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Corey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Recommend to anyone visiting Lucerne
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 21/04/2024
Thank you for your 5-star rating and recommendation! We're thrilled to hear that you had a great experience at our hotel and would recommend it to others visiting Lucerne. Your satisfaction is our priority, and we're delighted that we could contribute to making your visit memorable. We hope to have the pleasure of welcoming you back in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Jaime

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, small but clean rooms, good check in service, however when checking out we had paid in advance on Expedia and it didn’t show in their system and they tried to charge us twice. Thankfully they took our word for it based on our confirmation email showing it was paid. Overall good stay close to train station and within walking distance to everything
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 21/04/2024
Thank you for your excellent rating and detailed feedback! We're glad to hear that you had a nice stay with us and found our rooms clean and our check-in service good. We apologize for the inconvenience during check-out regarding the payment issue, but we're glad it was resolved smoothly with your confirmation email. We're pleased that you enjoyed our convenient location near the train station and within walking distance to everything. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another great stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Andreas trả lời vào 21/04/2024
Thank you for the fantastic rating! We're thrilled to know that you had a wonderful experience with us. We hope to have the pleasure of hosting you again in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Yogesh, Jupiter

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 21/04/2024
Thank you for the perfect rating! We're glad to hear that you had an excellent experience with us. If you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Best regardsAndreas and the AMERON Team

10/10 - Xuất sắc

Ken, Columbus

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel in a great location
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 15/04/2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel and enjoyed our excellent location. Your satisfaction is our top priority, and we hope to welcome you back again in the future. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Alexandr

Great location super central to the city, helpful staff, reasonable prices.
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 15/04/2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's central location, helpful staff, and reasonable prices. Your satisfaction is our top priority, and we're pleased that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back on your next visit. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

4/10 - Kém

Jihoon

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
숙소가 너무 좁아서 여행가방 펼쳐놓을 공간이 없음
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 13/04/2024
We're sorry to hear that you found the room too small for your liking. Your feedback is important to us, and we'll take it into consideration as we strive to improve our accommodations. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know.Best regards Andreas and the AMERON Team

8/10 - Tốt

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 13/04/2024
We're glad to hear that you had a great stay. If you have any suggestions or comments on how we can improve further, please feel free to share. Your feedback is valuable to us as we strive to make every guest experience exceptional.Best regardsAndreas and the AMERON Luzern Team

10/10 - Xuất sắc

Alison, Tehachapi

Literally steps from the Chapel Bridge, Hotel AMERON Luzern Hotel Flora could not be faulted.
Lưu trú 2 đêm vào Tháng 4, 2024
Andreas trả lời vào 13/04/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a flawless experience at AMERON Luzern Hotel Flora and that our location near the Chapel Bridge exceeded your expectations. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic stay.

8/10 - Tốt

Simona

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parksuche und Parkmöglichkeit in der offensichtlichen Parkhäusern waren mühesam.
Lưu trú 1 đêm vào Tháng 4, 2024
Andreas trả lời vào 08/04/2024
Thank you for your good feedback. We apologize for any inconvenience you experienced with parking. We understand that finding parking can be challenging, especially in busy areas. We'll take your comments into consideration to improve our parking options and make it easier for our guests in the future.Best regardsAndreas and the AMERON Luzern

10/10 - Xuất sắc

Chandandeep

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Situated next to the Chapel bridge, this property has all the amenities that you need. 5 mins walk to the beautiful attraction and many dining options to choose from. The room and bathroom were clean. The staff is very friendly.
Lưu trú 2 đêm vào Tháng 3, 2024
Andreas trả lời vào 08/04/2024
It sounds like you had a fantastic stay with us! We're delighted to hear that you enjoyed our convenient location next to the Chapel Bridge and found our amenities to your liking. It's great to know that you appreciated the cleanliness of the room and bathroom, as well as the friendliness of our staff. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Warm regards Andreas and the AMERON Team

10/10 - Xuất sắc

Satwant

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very close to Lucerne train station and chapel bridge. It has lots of restaurants and bakeries near by. Staff is helpful and with comfort room you get some complimentary services which are cherry on top.
Lưu trú 3 đêm vào Tháng 4, 2024
Andreas trả lời vào 07/04/2024
Thank you for your fantastic rating! We're delighted to hear that you enjoyed the convenience of our location near Lucerne train station and the Chapel Bridge. It's great to know that you found our staff helpful and appreciated the complimentary services with the comfort room. We hope to welcome you back for another excellent stay in the future!Warm regardsAndreas and the AMERON Team

10/10 - Xuất sắc

Rowena

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is excellent.
Lưu trú 2 đêm vào Tháng 3, 2024
Andreas trả lời vào 04/04/2024
We're thrilled that you found our location excellent! Being centrally located allows our guests to easily access all the attractions and amenities that Lucerne has to offer. Whether it's exploring the historic Old Town, taking a leisurely stroll along the lake, or hopping on public transportation to venture further afield, our location makes it convenient for guests to make the most of their stay. If there's anything specific you'd like to know or if you have any further feedback to share, please feel free to reach out. We're here to ensure you have a fantastic stay!Best regards Andreas and the Flora Team

10/10 - Xuất sắc

Angela, Houston

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to the covered chapel bridge, subway, and many dining options. Upon check in we also were given a code to use for free public transportation.
Lưu trú 1 đêm vào Tháng 3, 2024
Andreas trả lời vào 28/03/2024
Thank you for your amazing review. We're pleased to hear that you enjoyed our convenient location. Providing you with a code for free public transportation upon check-in is part of our commitment to enhancing your overall experience and ensuring your stay is as convenient as possible. We hope to have the opportunity to welcome you back in the future!Kind regards Andreas and the Flora Team

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Can get loud on weekends til very late
Lưu trú 2 đêm vào Tháng 3, 2024
Andreas trả lời vào 19/03/2024
Thank you for your feedback. We appreciate your positive comments. Regarding the noise on weekends, we apologize for any inconvenience this may have caused you. Indeed, due to our central location, there can be increased activity in the surrounding area, especially on weekends. We hope to have the opportunity to welcome you back in the future.Kind regards Andreas and the AMERON Luzern