Dear Hongchau,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed your stay at our hotel that much. It would be a great pleasure for us to welcoming you again.Best regards,

Grüezi TomasWir freuen uns riesig darüber, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen.Herzliche Grüsse aus LuzernAnke Mayer, Marketing

Grüezi RenéWow – Vielen herzlichen Dank für Ihre fantastische Bewertung, über die wie uns alle sehr gefreut haben.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

Dear Manuel,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed your stay at our hotel that much. It would be a great pleasure for us to welcoming you again.Best regards,

Dear Petra,Thank you very much for your feedback.We are looking forward to welcoming you soon again.Kind regards,

Dear XIAOYING,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Dear Geaik Theng,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside.Anke Mayer, Marketing

Dear Ian,thank you very much for the very good rating .We are really pleased to hear that you had a nice time staying with us. It would be a great pleasure for us to welcoming you again.Best regards,Anke Mayer, Marketing

Dear Domingo Minutti,Thank you for your great rating. We are happy to read that you enjoyed your stay at our hotel that much. It would be a great pleasure for us to welcoming you again.Best regards,

Dear Gregory,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed our great view and our service. It would be a great pleasure for us to welcoming you again.Best regards,Anke Mayer, Marketing

Dear Terence,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakesideAnke Mayer, Marketing

Dear Nicole,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and look forward to welcoming you soon again as our guest.In the meantime we send you our best regards from the lakesideAnke Mayer, Marketing

Dear Tao,thanks for the fantastic rating. It would be a great pleasure for us to welcoming you again.Best regards,Anke Mayer, Marketing

Dear Ashani,We thank you very much for your positive rating.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.The whole Hermitage team is looking much forward to your next visit.Best regards,

Bonjour Nicolas,Nous vous remercions pour votre évaluation ainsi que pour votre feedback. Nous sommes très heureux que vous ayez fêté et apprécié votre 20e anniversaire de mariage chez nous. Notre objectif est de toujours dépasser les attentes de nos hôtes. Nous regrettons d'autant plus que nous n'y soyons pas parvenus à 100% dans votre cas. Cela ne correspond pas aux standards d'HERMITAGE. C'est pourquoi nous espérons avoir le plaisir de vous accueillir à nouveau chez nous une autre fois et de vous satisfaire pleinement. Nos salutations les meilleures,

Dear James,thank you very much for the good rating.It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,Anke Mayer, Marketing

Dear James,Thank you very much for your rating.It would be a great pleasure for us to welcoming you again.Kind regards,

Grüezi FrankVielen herzlichen Dank für Ihre fantastische Bewertung.Über Ihre positive Rückmeldung haben wir uns alle natürlich sehr gefreut. Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

Dear Matthew,Thank you for your wonderful review. It's great to know you had a nice stay at the HERMITAGE in Lucerne. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

Dear Michael,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Grüezi JoergWir freuen uns riesig darüber, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen.Bis dahin senden wir Ihnen herzliche Grüsse vom Seeufer

Dear JoAnne,We thank you very much for your good rating.The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

Dear Michael,We thank you very much for your wonderful rating and positive feedback.The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

Grüezi LaurenHerzlichen Dank für Ihre grossartige und positive Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service begeistern konnten. Wir hoffen, Sie bald bei uns willkommen zu heissen. Herzliche Grüsse

Dear Andrea,Thank you so much for your fantastic review and feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Dear Jeanne,Thank you very much for the good rating and your nice feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

Dear Chia Ming, Thank you for your rating and feedback. We are pleased, that you had a great stay with us. We would like to point out that both our receptionists and our cleaners are "specialists" in what they do. We really hope to welcome you another time at our hotel.Best regards,

Dear Frederique,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Grüezi CalHerzlichen Dank für Ihre positive Bewertung, über die wir uns alle sehr gefreut haben.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

Dear Alyssa,Thank you very much for your wonderful rating.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

Dear ViktoriiaThank you very much for your wonderful review. The whole Hermitage team is looking much forward to your next visit.Best regards,

Dear Abdullah,thank you for your rating. We appreciate any feedback - only in this way can we find out what our guests want and can react according to it. Please let us know more in detail where we did not meet your expectations during the stay. We look forward to hearing from you.Best regards,Anke Mayer, Marketing

Dear Scott,thank you very much for the good rating and your nice feedback.We are really pleased to hear that you enjoyed your stay at our lakeside hotel and hope to welcome you back in the future. Best regards,Anke Mayer, marketing

Dear guest,thank you so much for your fantastic review! The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards

Grüezi AnonymousHerzlichen Dank für Ihre grossartige Bewertung. Wir hoffen, Sie bald bei uns willkommen heissen zu dürfen. Herzliche Grüsse

Grüezi KaterynaHerzlichen Dank für Ihre Bewertung.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

Dear PREMJITH,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Grüezi EstherHerzlichen Dank für Ihre grossartige Bewertung. Wir hoffen, Sie bald bei uns willkommen heissen zu dürfen. Herzliche Grüsse

Dear Anonymous,Thank you very much for the good rating and lovely feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

Dear Pallob,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Dear Mohammed,Thank you very much for the good rating and your nice feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

Dear Donna, Thank you for your review and open words.We are very pleased that you enjoyed your stay with us. Regarding the mosquitoes, we are glad that you informed us about it and that we were able to react to it immediately. We will of course discuss the incidents in the restaurant internally. We can assure you that this is not in line with HERMITAGE standards and that we will take appropriate measures to ensure that such incidents do not happen again in the future.We apologise for any inconvenience caused. We would be pleased to welcome you again another time. Best regards,

Grüezi BeateHerzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service begeistern konnten. Wir bedauern, dass Ihre Konversation am Mittagstisch durch den Beach Club gestört wurde, sind allerdings froh, dass wir Ihnen einen ruhigeren Platz anbieten und Sie Ihr Mittag dadurch geniessen konnten. Wir hoffen, Sie bald bei uns willkommen zu heissen.

Dear Jennifer,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

Dear Andrew,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed your stay at our hotel that much. The whole Hermitage team is looking much forward to your next visit.

Grüezi DaniloWir freuen uns riesig darüber, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen.Bis dahin senden wir Ihnen herzliche Grüsse vom Seeufer

Grüezi Giancarlo,Herzlichen Dank für Ihre Bewertung. Wir freuen uns Sie bald wieder zu begrüssen.Herzliche Grüsse

Grüezi MeganHerzlichen Dank für Ihre Bewertung. Wir freuen uns Sie bald wieder zu begrüssen.Herzliche Grüsse

Grüezi VanesssaHerzlichen Dank für Ihre grossartige und positive Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service begeistern konnten. Wir hoffen, Sie bald bei uns willkommen zu heissen. Herzliche Grüsse aus Luzern

Dear Kristen,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us.We would be very happy to welcome you again in the summer. Our Beach Club will be open from 15 May. With luxurious daybeds, lounges, cool drinks and snacks, chilling music and inspiring encounters, it invites you to relax.Best regards,Anja Preiser, Quality Management