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"Everything was excellent, check in was a breeze, friendly service everywhere, great breakfast, excellent hotel restaurant, nice room with everything you need."

"Wow! What a great hotel. Very European feeling. Super staff (shout out to Antonio at the front desk for above and beyond customer service). Great view of lake. Easy walk (and funicular) from train. Great breakfast, wonderful city. Would definitely recommend and stay there again!"

"Hotel was gorgeous. Only comment was the pool is unheated. "

"What a gorgeous property! Received an upgrade to a corner suite which was not only large but had spectacular lake views. Felt like royalty. Dined at Le Relais where both the food and service were excellent. The hotel is adjacent to a funicular and an easy walk to town. The staff are wonderful. A truly fantastic stay. Highly recommended!"

"This is a first rate luxury hotel right on Lake Lugano with an excellent staff and lovely accommodations. Wouldn’t change in thing. "

"Outstanding"

"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"Wonderful hotel. Second time staying there and cannot wait to revisit. The front desk staff were so welcoming and helpful and charming. "

"The property is lake front! Amazing views, very friendly staff. Only one note…. The walls are paper thin. You can hear your neighbors. We were not so lucky to get the quiet ones. Overall excellent stay."