Dear Sultan Hameed,Thank you for taking the time to share your feedback regarding your stay.I am delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.Thank you for acknowledging our reception team who works hard to ensure that we deliver the best service and always meet your expectations.We hope to welcome you back soon.Sincerely,Bram Maes General Manager Novotel Luxembourg Kirchberg

Dear Rüdiger,Thank you for taking the time to share this feedback regarding your stay.It's immensely satisfying to learn that the condition of our hotel, and the service provided met your expectations. Your gracious comments have been shared with our team, which serves as a wonderful encouragement to continue delivering the high standards you experienced. We take great pride in maintaining the overall quality of Novotel Luxembourg Kirchberg and are always delighted when this is recognized by our guests.Thank you for allowing us the opportunity to serve you, and for your support in helping us enhance our commitment to excellence.We eagerly await the chance to welcome you again.Sincerely,Bram Maes General Manager Novotel Luxembourg Kirchberg

Dear Sandra,Thank you for taking the time to share your review with us.It is heartening to learn that you found our hotel to be clean, safe, and tranquil. We pride ourselves on maintaining the highest standards of cleanliness and guest safety, so your affirmation of these efforts is greatly appreciated.Receiving such positive feedback about the spaciousness of our rooms is always encouraging for us, as we aim to offer a comfortable and welcoming space for our guests. Your satisfaction is a great motivator for our team.It would be a pleasure to welcome you back on another occasion. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Es freut mich sehr zu lesen, dass Sie das freundliche Personal und die Sauberkeit sowie die gute Ausstattung Ihres Zimmers positiv hervorheben. Es ist stets unser Bestreben, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es erfüllt uns mit Stolz, wenn wir solch ein Lob erhalten. Dass Sie unser Frühstücksangebot als sehr gut und reichhaltig beschreiben, ist eine schöne Bestätigung unserer Bemühungen, Ihnen einen perfekten Start in den Tag zu ermöglichen.Ich freue mich schon auf Ihren nächsten Besuch bei uns.Herzlichst,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for your feedback.I am delighted to read everything was to your satisfaction and you received a professional service from our team members. Be assured that I did share your feedback with all our team.It would be a pleasure to welcome you back on another occasion. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Diana,I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg.I am very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.I do hope to have the opportunity to welcome you back in the future to Novotel Luxembourg Kirchberg.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Oktay,Thank you for taking the time to review your stay.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,We acknowledge with thanks your high rating about your recent stay.I am delighted to read everything was to your satisfaction and you received a professional service from our team members. Be assured that I did share your feedback with all our team.We hope to see you again soon. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for sharing this positive review.I am so glad to hear that you enjoyed your stay with us. It is with great pleasure, that I have shared your rating with the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to continue with our efforts to maintain the quality of our services and to congratulate our team.We look forward to the pleasure of welcoming you back. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience.We're thrilled to hear that you found our hotel fantastic and appreciated the organization and cleanliness of our facilities. It's gratifying to know that our efforts to maintain a high standard of cleanliness have been recognized, and I will pass on your compliments to our housekeeping team. Your satisfaction with the service provided and your comfort during your stay are our top priorities, and it's encouraging to learn that we met your expectations.We look forward to the opportunity to welcome you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Rosalie,We acknowledge with thanks your high rating about your recent stay.We are delighted to read everything was to your satisfaction and will share your feedback with all our team.We look forward to welcoming you back. With very best wishes for the New Year!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Ilaria,Regrettably, I am not able to write in your language, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience.It is rewarding to know that you had such a pleasant stay with us; this inspires our team to continue upholding our high standards of service.We look forward to the opportunity to welcome you back in the future.Warm wishes for 2024!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Michael,Thank you for taking the time to share your feedback regarding your stay.We're thrilled to hear that our staff's kindness contributed to your enjoyable stay and that the cleanliness of our rooms met your expectations. It's also wonderful to know that our breakfast buffet was a highlight of your visit. Our proximity to the Philharmonie/Mudam tram stop is a convenience we are glad you appreciated.We look forward to welcoming you back in the future. Wishing you a Happy New Year!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Ayse,We acknowledge with thanks your high rating about your recent stay.We are delighted to know everything was to your satisfaction and will share your feedback with our team.We look forward to welcoming you back to Novotel Luxembourg Kirchberg.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Louis,Thank you for taking the time to share your feedback regarding your stay.I am delighted to know that you had a pleasant stay with us.I look forward to seeing you again soon, Best wishes for the holiday season,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Colm,Thank you for taking the time to share your feedback regarding your stay.We are delighted to hear that you had a pleasant stay and appreciated our friendly staff. Our team always strives to provide excellent service to ensure our guests have a comfortable and enjoyable experience.We hope to have the pleasure of welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Hyun,Although I cannot communicate in Korean, I would like to thank you for such a positive review, and will be answering in English and hope this is not too much of an inconvenience,We are glad to hear that you found our electric vehicle charging facilities convenient and that you had an overall positive stay with us.We look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for your feedback.I am pleased that we were able to meet your expectations.I look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Sieske,I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg.We are truly sorry to learn about the issues and the unpleasant smell you encountered. Please rest assured that we take such matters very seriously, and we will address this with our housekeeping team to ensure it does not happen again. We also apologize for the service you received, as it does not reflect the high standards we strive to maintain at our hotel.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Roger,Thank you for taking the time to share your feedback.I would have liked to have met your requirements.Any suggestions on how we could improve it?I hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Amir,Thank you for your feedback.I am glad to hear that you found our rooms to be spacious and well-maintained. Our team works diligently to ensure a comfortable and clean environment for our guests.However, I am disappointed to learn about your experience with our front desk staff. We strive to provide warm and welcoming service, and we apologize for falling short in this instance. I will address this issue with our team to ensure improvements in our service quality. I appreciate your feedback and will use it to enhance our guest experience.I look forward to welcoming you back in the future. Sincerely,

Dear George,I would like to thank you for taking the time to share your opinion with us regarding your stay at our hotel.I am delighted to read everything was to your satisfaction. Be assured that I did share your feedback with all our team.We hope to see you again in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Erhan,Thank you for taking the time to share your feedback regarding your stay.I am delighted that we were able to meet your expectations.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Fernando,Thank you for taking the time to share your feedback.I am delighted with the excellent rating you have given our establishment and it was a pleasure to share it with our entire team.A good rating from our guests is really important to us, it gives us the opportunity to continue to maintain the quality of our services and to congratulate our staff, so thank you again.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Sehr geehrter Gast,vielen Dank für Ihr Feedback.Mit Wohlgefallen haben ich gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Ich würde mich sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Herzlichst,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung.Mit Wohlgefallen habe ich gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gern würde ich Sie einmal wieder bei uns begrüßen.Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for taking the time to share your experience at our hotel.I apologize for the inconvenience you faced with the air conditioning not working on a hot summer day. Our hotel is equipped with air conditioning in all rooms, and I understand how important it is for our guests to have a comfortable stay. I will look into this issue and ensure that it is resolved promptly to avoid any future discomfort for our guests.I hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Cher Hôte,Merci pour cet aimable avis suite à votre séjour au Novotel Luxembourg Kirchberg.Au plaisir de vous revoir très prochainement pour un nouveau séjour de qualité,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Anneli,We acknowledge with thanks your high rating about your recent stay.I am delighted to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Cher Cédric,Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour au Novotel Luxembourg Kirchberg.Je suis ravie d'apprendre que vous avez passé un agréable moment en notre compagnie.Néanmoins, je suis désolée pour les désagréments engendrés par les travaux. Nous mettons tout en oeuvre pour impacter le moins possible le séjour de nos hôtes.Au plaisir de vous accueillir de nouveau prochainement parmi nous,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Richelle,Thank you for taking the time to share your feedback.It is rewarding to hear that you enjoyed our breakfast and appreciated the playroom and bouncer for kids. It's always a pleasure when guests chose to celebrate their special occasion with us and I am glad to know that our team was attentive and recognized your birthday during your stay.I hope to have the pleasure of welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Gilad,Thank you for taking a moment to provide your feedback.It is very rewarding to know that your experience met expectations. My team members work hard to uphold our high standards, both in terms of service and the maintenance of our facilities, and I am so glad that their efforts are appreciated.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for taking the time to share your feedback.I am pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.I look forward to welcoming you back.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Beste Arina,Bedankt voor uw review.Ik lees met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Met vriendelijke groet en graag tot ziens,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Alexis,Thank you for sharing your experience at my hotel.I appreciate your positive comment regarding our establishment and am pleased you found it to be convenient.However, I am truly sorry to hear that you felt my team did not uphold our usual high level of service. I take your feedback seriously and will review your concerns with them to ensure we maintain the standard of service expected of us going forwards and remain the go-to place for families.I hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Julie,Thank you for sharing your wonderful experience with us.I am glad that you enjoyed your stay at our hotel. Our team works hard to provide a comfortable and welcoming environment for all our guests, and it is always encouraging to receive positive feedback.I hope to welcome you again in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Alfons,Thank you for taking the time to share your feedback regarding your stay.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It’s great to know we were able to tempt your taste buds with the wide selection on offer at breakfast.We look forward to welcoming you back.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Claus,While I cannot speak your language, I wished to respond so I have done so in English. I apologise for any inconvenience.Thank you for taking the time to share your positive experience.I am thrilled to hear that you enjoyed your stay with us and for your kind words about my hotel.However, I apologise for any inconvenience you faced with the parking and the electric vehicle charging station. Your satisfaction is important to me, and I will use your feedback to improve our services in the future.Nevertheless, it's always a pleasure to receive such positive feedback, and I'm delighted to know that the quality breakfast exceeded your expectations and you felt it to be of good value.I also appreciate your kind recommendation.I would be delighted to welcome you back for another stay.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Henri,Thank you for taking the time to share your experience.I am glad to know that you enjoyed your stay overall.However, I regret to hear that you were disturbed. My hotel features double glazing and soundproof doors to minimise noise disturbances, so I am sorry this was not sufficient for you in this instance. I understand how important a quiet environment and a good night's rest are for my guests, and will continue to work on improving this aspect of my hotel's experience.I hope to have the opportunity to welcome you back in the future for an even better stay. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Sir,I appreciate you taking a moment to leave your rating.I am sorry we were not able to meet all your requirements and would appreciate it if you could provide me with some more information regarding how we could have better met your expectations.I hope to have the opportunity to welcome you back for an improved stay.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Irene,I apologise that I am unable to write in your language, however, I would like to respond to your review in English and thank you for your feedback.I apologize for the inconvenience caused by the ongoing renovation work during your stay. I understand that this may have affected your overall experience, and assure you that we are working diligently to complete the renovations as soon as possible to enhance our guest experience. Your feedback is important to us, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future for an improved stay. Sincerely,

Dear Guest,Thank you for sharing your review.I am pleased to know that you had a good stay.We hope to welcome you again soon,Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Catharina,Thank you for taking the time to share your experience at our hotel.I m delighted to hear that you enjoyed your stay with us. Your positive review is encouraging for our team, and we will make sure to share your feedback with them.We look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Raphaël,Thank you for sharing this excellent rating of your stay.Your kind feedback about your stay is greatly appreciated and I will be sure to share this feedback with our team members who work hard to ensure your comfort and satisfaction.We hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Rafael,Thank you for taking the time to share your experience at my hotel.I am sorry to hear that you faced issues with the air conditioning in both rooms. My team strives to ensure that all our guests have a comfortable stay, and I apologise for any inconvenience caused. I appreciate your feedback and will look into the matter further to ensure our guest's comfort going forward.I also regret to hear that you found the bed to be uncomfortable in the Executive room. My aim is to provide a restful night's sleep for all our guests, and I am sorry that we did not meet your expectations in this regard. I have noted your feedback for future reference. Furthermore, I would like to mention that our establishment is fortunate to offer very spacious rooms. The differences between a standard room and an executive room lie in the additional amenities provided, such as a minibar, a Nespresso coffee machine, a bathrobe, and slippers. While I understand that these features may not have fully compensated for the issues you encountered, we aim to provide an enhanced experience for our guests through these additional amenities.I hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Philip,Thank you for taking the time to review your stay.I regret to learn that we were not able to meet all your expectations. Please do let us know at the time if you have any concerns, our team is always available to try to find a comfortable solution.We hope to welcome you back in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Thomas,I would like to thank you for taking the time to share your opinion with us regarding your stay at our hotel.I am very pleased you had a perfect stay, and will not hesitate to congratulate our team for the service delivered.We look forward to welcoming you back.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Martin,Thank you for taking the time to share your rating.It is rewarding to know that everything was to your satisfaction during your stay; I will be sure to share your rating with our team members and congratulate them.We hope to see you again in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Daniel,Thank you for taking the time to provide your feedback.I am very sorry to hear that you were not happy with your stay and felt that you didn't receive our usual high level of service.I would appreciate receiving a few more details about your experience so I can address them with the team.We hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Larissa,Regrettably, I am not able to write in German. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience.We are very pleased to read that you had a pleasant stay with us. Thank you for positively highlighting our delicious breakfast.We look forward to seeing you again on your next stay.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg