Quầy tiếp tân

Nhận xét về Sofitel Luxembourg Europe

5 out of 5
Sofitel Luxembourg Europe
6, Rue du Fort Niedergrunewald, Quartier, Européen Nord, Plateau de Kirchberg, Luxembourg City

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 321/498 nhận xét" "
Đánh giá 8 - Tốt. 139/498 nhận xét" "
Đánh giá 6 - Được. 26/498 nhận xét" "
Đánh giá 4 - Kém. 8/498 nhận xét" "
Đánh giá 2 - Tồi. 4/498 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,6/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Bipinchandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service and very helpful staff members.
Lưu trú 4 đêm vào Tháng 5, 2024
OPs Manager trả lời vào 17/05/2024
Thank you Bipinchandra for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An exceptionally nice hotel, great staff, perfect location, easy access to all. Highly recommend!
Lưu trú 2 đêm vào Tháng 4, 2024
OPs Manager trả lời vào 14/04/2024
Dear MarkThank you for your nice feedback in regards to your recent stay at the Sofitel Luxembourg Europe.We really appreciate it and shared your compliments on our staff with them.We hope having soon the pleasure of welcoming you back with us.Best regardsFernando Lopez LensArea General Manager for Sofitels in LUxembourg

10/10 - Xuất sắc

Dong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The convenient, safe, quiet, and transportation.
Lưu trú 1 đêm vào Tháng 2, 2024
Area Manager Fernando Lopez Lens trả lời vào 06/02/2024
Thank you very much Dong for your kind words and your appreciation of our service in regards to your recent stay with us. We highly appreciate your feedbak.We hope having soon the pleasure of welcoming you back with us. Best regardsFernando Lopez LensArea Manager Sofitel Luxembourg

10/10 - Xuất sắc

Andrea

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
OPs Manager trả lời vào 03/02/2024
Dear Andrea,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Anna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
OPs Manager trả lời vào 03/02/2024
Dear Anna,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect place to stay for Luxembourg
Very pleasant and modern hotel, front desk staff excellent
Lưu trú 1 đêm vào Tháng 12, 2023
OPs Manager trả lời vào 03/02/2024
Dear Andrew,Thank you for your great rating on Expedia. We highly appreciate it. Especially your compliments on our front desk staff are really nice. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Veronique

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
OPs Manager trả lời vào 03/02/2024
Dear Veronique,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Valerie

Lưu trú 1 đêm vào Tháng 12, 2023
OPs Manager trả lời vào 03/02/2024
Dear Valerie,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 - Xuất sắc

Ganna

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely wonderful hotel, everything was really 5 stars level! Great rooms with new equipment, everything is modern and clean, the staff is helpful and friendly. Will definitely come back!
Lưu trú 1 đêm vào Tháng 11, 2023
Fernando López Lens trả lời vào 03/12/2023
Dear Madam,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Mikkel Skjold

Lưu trú 2 đêm vào Tháng 11, 2023
Fernando López Lens trả lời vào 23/11/2023
Dear Mr. Skjold,We would like to thank you for your review following your stay at Sofitel Luxembourg Europe.We are happy to note that you spent an amazing stay with us, indeed, your satisfaction is the best reward we can receive.We hope to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

6/10 - Được

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place however no valet service and no bell service and difficult to park and find the property and no English speaking tv.
Lưu trú 2 đêm vào Tháng 11, 2023
Fernando López Lens trả lời vào 18/11/2023
Dear Sir,First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are pleased that you enjoyed our hotel, however, we are very sorry to read that our valet service was not available on your arrival, as well as for the lack of English channels.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Paulina

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice & Easy
Lưu trú 1 đêm vào Tháng 9, 2023
Fernando López Lens trả lời vào 04/10/2023
Dear Madam,We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are thrilled to receive such nice comments, indeed, we do our utmost to make your stay as easy and enjoyable as possible.We are looking forward to welcome you again in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Johan

Lưu trú 2 đêm vào Tháng 9, 2023
Fernando López Lens trả lời vào 04/10/2023
Cher Johan,Nous vous remercions d'avoir partagé ce commentaire à la suite de votre séjour au Sofitel Luxembourg Europe.Nous sommes enchantés de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons vous accueillir de nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Erwin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is always a pleasure to stay at the Sofitel Luxembourg. Nice staff, nice rooms and easy parking.
Lưu trú 2 đêm vào Tháng 9, 2023
Fernando López Lens trả lời vào 26/09/2023
Dear Mr. Erwin,Thank you for sharing your feelings about your recent stay to Sofitel Luxembourg Europe.We are delighted to read that our rooms and quality of service lived up to your expectations.We appreciate your compliments, which give us real satisfaction.We look forward to welcoming you again to Sofitel Luxembourg Europe and thank you once again for your comment. Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Yintong

Lưu trú 5 đêm vào Tháng 9, 2023
Fernando López Lens trả lời vào 26/09/2023
Dear Mr. Yintong,Thank you very much for sharing your comment with us about your recent stay to Sofitel Luxembourg Europe.We are delighted to know that your experience was a pleasant one and that our service was of the highest quality. Thank you again for your comment and we hope to welcome you back to Sofitel Luxembourg Europe.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Erwin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always nice to come back to Sofitel Luxembourg!
Lưu trú 1 đêm vào Tháng 9, 2023
Fernando López Lens trả lời vào 20/09/2023
Dear Sir,Thank you very much for sharing your comment about your recent stay to Sofitel Luxembourg Europe.We are delighted to read your comment that makes us smile.Your satisfaction fills us with joy and we hope to see you again.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 - Tốt

marine

Lưu trú 1 đêm vào Tháng 8, 2023
Fernando López Lens trả lời vào 02/09/2023
Chère Madame,Nous vous remercions d'avoir pris le temps de répondre à notre enquête suite à votre récent séjour au Sofitel Luxembourg Europe.Nous sommes ravis que vous ayez apprécié votre séjour et nous sommes impatients de vous accueillir à nouveau au Sofitel Luxembourg Europe dans un avenir proche.Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Donna

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel and rooms, extremely helpful staff. It is easy getting around Luxembourg due to the free tram very close to the hotel.
Lưu trú 2 đêm vào Tháng 7, 2023
Fernando López Lens trả lời vào 29/07/2023
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Louis ETIENNE

Lưu trú 1 đêm vào Tháng 7, 2023
Fernando López Lens trả lời vào 27/07/2023
Cher Monsieur,Nous vous remercions d'avoir partagé votre récente expérience au Sofitel Luxembourg Europe.Nous sommes ravis de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons d'ores et déjà avoir le plaisir de vous recevoir une nouvelle fois dans un futur proche.Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Eva

Lưu trú 1 đêm vào Tháng 7, 2023
Fernando López Lens trả lời vào 14/07/2023
Dear Eva,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 - Tốt

Carlos

Lưu trú 1 đêm vào Tháng 6, 2023
Fernando López Lens trả lời vào 29/06/2023
Dear Carlos,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel to stay
Great hotel for stay. Ideally located. Good connection to the (free) public transport.
Lưu trú 2 đêm vào Tháng 6, 2023
Fernando López Lens trả lời vào 20/06/2023
Dear Guest,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Fernando López Lens trả lời vào 20/05/2023
Cher Client,Nous vous remercions d'avoir partagé avec nous votre récente expérience au Sofitel Luxembourg Europe.Nous sommes enchantés de lire que vous avez passé un très agréable moment en notre compagnie.Votre satisfaction est la plus belle récompense que notre équipe puisse recevoir.Nous espérons vous accueillir à nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Daniel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property, staff is great!
Lưu trú 3 đêm vào Tháng 5, 2023
Fernando López Lens trả lời vào 20/05/2023
Dear Daniel,Thank you for sharing with us your recent experience at Sofitel Luxembourg Europe.We are delighted to read that you had a very pleasant time with us.Your satisfaction is the best reward our team can receive.We hope to welcome you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Robin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent. Great staff. Good facilities. Nice touches.
Lưu trú 2 đêm vào Tháng 4, 2023
Fernando López Lens trả lời vào 19/04/2023
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Scott

Lưu trú 1 đêm vào Tháng 2, 2023
Fernando López Lens trả lời vào 17/03/2023
Dear Scott,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Mairi

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff (particularly in the reception) were very friendly and helpful. They really went out of their way! The only downside was the breakfast with the scrambled eggs that looked like a bowl of soup - as if they weren't even cooked at all. No surprise that no one was eating them. No cooked eggs seemed to be available.
Lưu trú 2 đêm vào Tháng 2, 2023
Fernando López Lens trả lời vào 25/02/2023
Dear Madam,Thank you for sharing your experience at Sofitel Luxembourg Europe.We are delighted to read that you enjoyed your stay thanks to the kindness of our staff, especially at the reception.However, we are very sorry to read that you did not appreciate the quality of the scrambled eggs.We will take the necessary measures to ensure that this does not happen again in the future.We hope to have the opportunity to welcome you again in the near future for another stay even better than the previous one.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Elisabeth

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super Hotel ! Tolle Lage, Tramstation direkt am Hotel! Tolles Frühstück mit allem was man sich wünscht. Die Betten sind mit extra Matratzen ausgestattet, man schläft hervorrangend darin. Extra-Punkt hierfür! Absolut empfehlenswert!
Fernando López Lens trả lời vào 19/12/2022
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Furthermore, as you said, our bedding provides maximum comfort, in particular thanks to our overlay mattress.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

IGA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and solidified
Lưu trú 2 đêm vào Tháng 10, 2022
Fernando López Lens trả lời vào 12/10/2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 - Tốt

Ross

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent front desk staff
Lưu trú 2 đêm vào Tháng 8, 2022
Fernando López Lens trả lời vào 20/09/2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Erwin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was great. Service and client focussed staff. The hotel noticed that it was my birthday and suprised me with a nice gift. Checking out was also great, even though it rained hotel staff supported us with bringing our luggage to our car. Overall great experience.
Lưu trú 2 đêm vào Tháng 8, 2022
Fernando López Lens trả lời vào 01/09/2022
Dear Sir,First of all, we would like to thank you for your comments following your stay at Sofitel Luxembourg Europe.We are happy to have had the opportunity to offer you a moment whose quality exceeded your expectations.Indeed, our teams are totally focused on the well-being of our customers because your satisfaction is the best reward we can receive.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Recommend
Location on a new site with other hotels. Great free tram service every 5 mins to centre. Great service, no on site restaurant on Sunday but others nearby. Two of the best night’s sleep I’ve had with superior bedding.
Lưu trú 2 đêm vào Tháng 8, 2022
Fernando López Lens trả lời vào 26/08/2022
Dear Mark,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg EuropeWe are delighted you enjoyed your stay with us, your satisfaction is the best reward we can receive.Indeed, we do not have a restaurant open on Sundays, but we do serve food in our Sixty Four bar, otherwise, our front office teams are always happy to recommend a restaurant.We are looking forward to warmly welcoming you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Matthew

Lưu trú 1 đêm vào Tháng 8, 2022
Fernando López Lens trả lời vào 27/08/2022
Dear Matthew, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 - Xuất sắc

Peter

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is amazing. One or two electric chargers more would be a good investment ;)
Lưu trú 2 đêm vào Tháng 8, 2022
Fernando López Lens trả lời vào 16/08/2022
Dear Sir, Thank you for your comment regarding your stay at the Sofitel Luxembourg Europe. We are happy to read that you found our hotel amazing, indeed, your satisfaction is the greatest reward we can receive. Concerning the electric recharging stations we have just installed 3 that we share with the Novotel, we are sincerely sorry we did not install them before. We hope to welcome you again in the near future for another stay even better than the previous one. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Donna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had never stayed at this property and had no idea how great it would be!! Will now look for these ever where!!
Lưu trú 1 đêm vào Tháng 7, 2022
Fernando López Lens trả lời vào 24/01/2023
Dear Donna,We would like to thank you for your comment.We do not understand how it is that you received a message when you did not stay with us.However, we would be happy to welcome you and offer you a stay of the highest quality.Yours sincerely,Fernando López LensArea Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Kamlyn

Lưu trú 1 đêm vào Tháng 7, 2022
Fernando López Lens trả lời vào 02/08/2022
We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Lars

Lưu trú 2 đêm vào Tháng 2, 2022
Fernando López Lens trả lời vào 27/02/2022
Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive return. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 - Tốt

Arvid

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Luxembourg
A very nice hotel, but due to the covid restrictions the bars and restaurants closed too early at night. (room service too)
Lưu trú 1 đêm vào Tháng 2, 2022
Fernando López Lens trả lời vào 18/02/2022
Dear Sir, First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your moment with us. Indeed, your satisfaction is the best reward that we can receive. We hope to have the please to welcome you again in the near future for another stay even better than the previous one. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

LYDIA

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 12, 2021
Fernando López Lens trả lời vào 11/01/2022
Chère Lydia, Nous sommes ravis de recevoir votre retour à la suite de votre séjour dans notre hôtel et tenons à vous en remercier. Ce fut un plaisir de vous accueillir au Sofitel Luxembourg Europe, et nous espérons avoir la joie de le refaire dans un futur proche. Nous restons à votre entière disposition si nous pouvons vous aider à organiser votre prochain séjour dans notre établissement. Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Kais

Lưu trú 1 đêm vào Tháng 12, 2021
Fernando López Lens trả lời vào 02/01/2022
Dear Kais, We would like to thank you for have taken of your time to write us this review following your stay at Sofitel Luxembourg Europe We are thrilled to note that you really enjoyed your stay with us, indeed your satisfaction is the best reward we can receive. We hope to welcome you again for another stay even better than the previous one. Warm regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 - Tốt

Jonathan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dit was een zeer goed verblijf
Lưu trú 1 đêm vào Tháng 12, 2021
Fernando López Lens trả lời vào 01/01/2022
Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are thrilled to read that you enjoyed your moment with us because your satisfaction is the best reward that we can receive. We are looking forward to welcome you again in the near future. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very good option in Luxembourg
Very good overall, amazing breakfast and dinner options. Room was very good, and spacious... We were expecting a warmer welcoming at our room (commum in 5 star hotels). Great location, just a few steps away from the tram station
Lưu trú 1 đêm vào Tháng 11, 2021
Fernando López Lens trả lời vào 29/11/2021
Dear Laura, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, we are sorry to read that you did not appreciate the welcome in your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 - Tốt

Matthew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2021
Fernando López Lens trả lời vào 11/11/2021
Dear Sir, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to receive such amazing review. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Manfred

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 10, 2021

10/10 - Xuất sắc

Peter

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2021
Fernando López Lens trả lời vào 31/08/2021
Dear Sir, We would like to thank you for have taken of your precious time to share with us your pictures and this perfect score following your stay at Sofitel Luxembourg. We are thrilled to receive this grade, we work hard day after day to provide this irreproachable service. We hope to welcome you again in the near future for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

GILBERT

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour agrèable
Chambre confortable et moderne -Dommage que cette tendance des architectes à vouloir mettre des parois vitrées dans les salles de bain et le WC gâche un peu ce confort (ce que l'on retrouve de plus en plus dans les nouveaux hôtels ou ceux récemment rénové) impossible d'allumer une lumière dans la salle de bain ou les wc sans éclairer la chambre !!! Service irréprochable à la réception et encore plus au buffet du matin avec deux employées aimables et serviables. Petit déjeuner copieur et délicieux (viennoiseries au top !) Petit soucis avec le parking en sous sol qui n'est vraiment pas facile à trouver et qui en plus était fermé pour travaux lors de notre séjour.
Lưu trú 3 đêm vào Tháng 8, 2021
Fernando López Lens trả lời vào 27/08/2021
Cher Monsieur, Nous vous remercions d'avoir pris une partie de votre précieux temps pour nous écrire ces compliments concernant votre séjour au Sofitel Luxembourg Europe. Nous ne pourrions pas être plus heureux de lire que vous avez passé un agréable séjour dans notre hôtel. Comme vous le disiez, nos équipes offrent un service irréprochable pour que ce moment soit parfait. Nous sommes cependant désolé de lire que la rénovation actuelle de notre parking a eu un impact négatif sur la qualité de votre arrivée. Nous ne manquerons pas de partager votre retour à nos ambassadeurs afin de les remercier mais également continuer de les encourager à encore nous améliorer. Nous espérons avoir la joie de vous revoir une nouvelle fois pour un autre séjour encore meilleur que le précédent. Cordialement, Fernando López Lens Directeur Général Sofitel Luxembourg Europe

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bijzonder mooi, modern en van alle gemakken voorzieningen ingerichte kamer. De kamer is groter dan gemiddeld en goed ingericht. Zowel geschikt om zakelijk of ontspanning gebruik vaste maken. Heerlijke bedden.
Lưu trú 1 đêm vào Tháng 8, 2021
Fernando López Lens trả lời vào 21/08/2021
Dear Customer, We would like to thank you for your review concerning your recent stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed the comfort of our rooms. Indeed, these are larger than most hotel rooms and offer real comfort whether for leisure or business customers. We hope to welcome in the near future for anorther stay even better than the previous one. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

8/10 - Tốt

Lars

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Virkelig dårlig WiFi
Lưu trú 2 đêm vào Tháng 8, 2021
Fernando López Lens trả lời vào 20/08/2021
Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We would like to apologise for the poor quality of the Wi-Fi during your stay. This is a problem that we are currently addressing so that it does not happen again in the future. We hope to have the opportunity to welcome you in the near future to prove to you that we have taken your comments into account in order to offer you a stay of irreproachable quality. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

6/10 - Được

Albert

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Teleurstellend
Zeer prijzig hotel. Helaas wordt niet verteld dat alle faciliteiten zoals het restaurant gesloten zijn. Je komt aan in een volledig saaie omgeving. Momenteel geen aanrader
Lưu trú 1 đêm vào Tháng 8, 2021
Fernando López Lens trả lời vào 16/08/2021
Dear Sir, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 - Xuất sắc

Brynjar Nielsen

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfekt opplevelse
Unik hotellopplevelse. Stille og behagelig atmosfære.
Lưu trú 2 đêm vào Tháng 7, 2021
Fernando López Lens trả lời vào 25/07/2021
Dear Mr. Brynjar Nielsen, Thank you very much to taking the time to share these wonderful comments with us. We are thrilled that you thoroughly enjoyed your time here at Sofitel Luxembourg Europe. We hope that we will have the opportunity to welcome you back in the future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe