4/10 - Kém
Veronica
Đi theo nhóm
12/06/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ
The property was decent until the last evening when we had a mouse visit us, eating our various food, including chocolate and a saucisson that I had bought for a family gift. I was unable to sleep since 3am trying to figure out what the noise was. Finally, around 7am we did find the eaten food. Unfortunately I discovered the mouse had been inside of my back pack since I had packed up all the food to check out the next day. In the morning, I shared the eaten packaging and food with the reception. They provided me cleaning supplies to clean my back up. They also said they would refund me one night (out of three nights) and it would take some time to process the refund via Expedia, but refused for 3 hours to send me an email to confirm this. Finally, my friend who was staying in the room has to remind the manager who finally sent me an email. Even though I asked, I was not compensated additionally for my gifts being ruined. This also completely ruined our last day in Lyon since we had a big event that day.