4/10 - Kém
Erica
23/06/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
POOR DIETARY INTOLERANCE SERVICE
We stayed with Ibis Lyon Gare de Part Dieu from 20/6/24 - 23/6/24. The stay itself within the hotel and the location we couldn’t fault. However, I have made a complaint regarding the inclusive breakfast. 2 out of the 3 mornings there was no gluten free food available for myself. I had to ask staff both in the restaurant and on reception several times for my dietary requirement both days. Saturday morning I was only given a small bag of muesli. Sunday morning I was severely disappointed to only receive one piece of incredibly small bread and be told that this was all they could offer as none of the kitchen staff were at work yet. I was gobsmacked by this information considering breakfast service is from 6:30am and this occurred at 7:10am.
I do not find it acceptable considering my condition is not a dietary preference but an intolerance and not to mention the fact I am currently 6 months pregnant. From this, I was left but no choice to make my way to the airport to make our flight home in which to yet another disappointment, they did not also cater for gluten intolerance. Therefore I did not have anything to eat from 6am this morning until landing in the UK later this afternoon which as stated, is totally unacceptable when 6 months pregnant resulting in having to spend extra money.
Erica
Lưu trú 3 đêm vào Tháng 6, 2024