4/10 - Kém
Shawna
Đi cùng bạn đồng hành
24/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is looking run down. Balconies used to access your rooms feel like they could fall down any day. Check in was fine. I assume desk staff were tired at the end of their shift.
In the room there were dead bugs on the ceiling. Looked like a previous guest had killed them there and it was never cleaned. Carpets and comforters look old and worn. We tried to use the in room jetted whirlpool on night one and could barely get warm water out. Of the tap. Went to bed and forgot about it. The next night we tried to use it again and the water was only cold. We didn’t let anyone know as it was 1 am. Went to shower on the morning of checkout after our second night, cold showers. Freezing showers. Let the front desk staff know at checkout and she just said we should have called them. Another woman in the lobby mentions she had no hot water either. Would have been nice to get some kind of refund since we couldn’t use the jetted tub (one of the reasons we stayed here in lieu of another hotel) and had the coldest of showers in the morning.
Overall not a great hotel, but the location was great for us. Would have overlooked the needed renovations if there was hot water and the staff appeared to care.
Shawna
Lưu trú 2 đêm vào Tháng 6, 2024