Dear Leeann, Greetings from JEN Maldives, Malé by Shangri-La Thank you so much for your kind words! We're delighted to hear that you found our team super helpful and enjoyed the location of our hotel. Providing excellent service and ensuring our guests have a wonderful experience are our top priorities. Your feedback encourages us to keep up the good work.We look forward to welcoming you back in the future to JEN Maldives.Best Regards,JEN Maldives Team

Dear Anne, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you thoroughly enjoyed your stay with us. It brings us immense joy to know that you found our breakfast offerings plentiful and that you appreciated the excellent service provided by our team. Maintaining a high standard of cleanliness and comfort in our rooms is a top priority, and we're delighted that you found them to be clean, comfortable, and to your liking.Your recommendation means the world to us, and we couldn't be happier to have earned your endorsement. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Best Regards,JEN Maldives Team

Dear Ross,Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location convenient and that our staff provided you with excellent service during your stay. Additionally, it's fantastic to know that our team members were able to assist you efficiently and ensure your overall satisfaction.Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Best Regards,JEN Maldives Team

Dear Sophia, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback following your recent stay with us. We're glad to hear that our hotel served as a convenient option for your overnight stay in Male' and that you appreciated our fast check-in process and airport pickup service.However, we are disappointed to learn of the issues you experienced with the cleanliness of the floor and the moisture in the bed. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take cleanliness and guest comfort very seriously, and we will address these concerns with our team to ensure that such issues are promptly rectified.On a positive note, we're pleased that you found our breakfast selection to be decent. We continuously strive to offer a variety of options to cater to different tastes and preferences.We truly value your feedback as it helps us identify areas for improvement. Should your travels bring you back to Male in the future, we would be grateful for the opportunity to provide you with a much-improved experience that exceeds your expectations.Best Regards,JEN Maldives Team

Dear Hung Gai, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us! We're delighted to hear that our service made you feel well taken care of.Your kind words truly motivate us to continue providing the best possible experience for everyone who chooses to be a part of our community. We look forward to having the pleasure of welcoming you back and providing another positive experience.Thank you once again for choosing JEN Maldives, and we can't wait to have the opportunity to welcome you back again, Best Regards,JEN Maldives Team

Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaThank you so much for taking the time to share your experience with us! We are delighted to hear that you found our property and staff to be lovely. It's fantastic to know that you enjoyed the food at our restaurant as we strive to provide a delightful dining experience for our guests.We arepleased that you found our airport service to be fantastic and our staff to be helpful. Providing excellent service and assistance is a top priority for us, and we're thrilled that we could make your travels a bit smoother.While your stay may have been brief, we hope that the positive aspects you experienced will leave a lasting impression. Should your travels bring you back to the area, we would love the opportunity to welcome you again, and this time, hopefully, you'll have the chance to explore more of what our property has to offer.Safe travels, and we look forward to welcoming you back in the future!Best Regards,JEN Maldives Team

Dear Kylie, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experiences you encountered during your recent stay with us. We are truly sorry for the extended wait times at the pool bar and the lack of attention you experienced. This is certainly not the level of service we strive to offer our guests, and we understand how frustrating and inconvenient it must have been for you. Rest assured that we have shared your feedback with our pool bar staff and management team to address and rectify the issues promptly.Regarding the airport pick-up, we deeply regret the inconvenience caused by the oversight. This falls short of our usual standards, and we are actively investigating the matter to ensure it does not happen again in the future. Your concerns have not gone unnoticed, and we are committed to making the necessary improvements to prevent such incidents from reoccurring. We value your feedback and hope to have the chance to welcome you back for a much more pleasant stay with us in the future.Best Regards,JEN Maldives Team

Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaWe sincerely appreciate you taking the time to share your delightful experience with us. We are thrilled to hear that your stay with us was truly memorable, and we are especially delighted that you noticed the outstanding service provided by our dedicated staff and the impeccable cleanliness of your room.Our commitment is to ensure that every guest enjoys the utmost comfort and a genuinely pleasant stay. Should your future travels bring you back to Malé, please don't hesitate to get in touch with our team. We are here to cater to your preferences and to guarantee that your next stay with us is nothing short of exceptional.We eagerly anticipate the privilege of welcoming you back to JEN Maldives once more, for another memorable stay. Best Regards,JEN Maldives Team

Dear Ajay Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel's location convenient and that you took advantage of our free airport transfer service. Your feedback is important to us, and we appreciate your comments about the cleanliness of the room.We are, however, deeply concerned about the issue you mentioned regarding the power socket hanging from the wall. Safety is a top priority for us, and we take incidents like this very seriously. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. Our maintenance team has fixed this issue and we are taking action to eliminate such hazards to prevent any potential harm for the safety and comfort of our guests.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a much better stay experience. Sincerely, JEN Maldives Team

Dear Lylle, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

Dear Maung Maung,Greetings from JEN Maldives Male' by Shangri-La Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words regarding our staff, and we apologize for for the dissapointment regarding the vip and room upgrade. Please note that the room upgrade will be subject to availability. We would like to assure you that your feedback has been shared with our team, and we will take it into consideration for future improvements. As we would like to restore your confidence in us, we look forward to welcoming you back to our hotel in the near future. Warm Regards,JEN Maldives Team

Dear Mohnish, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

Thank you for taking your time to share your experience with us. We hope you had a comfortable stay with us and your feedback has been shared with our team to take the necessary actions for improvement. We look forward to welcoming you back. Best Regards from JEN team

Dear Tung, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

Dear Christine, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Amy, Greetings from JEN Maldives, Male' by Shangri-LaThank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General ManagerBrice Lunot

Dear Bing, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Pradeep, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Koji, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Armida, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Cynthia, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. Shall your travels bring you back to Male', please feel free to let us know if you have any special request or preferences and we will try our best to accommodate for them for a better stay experience. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

Dear Kai Yin, Greetings from JEN Maldives, Male' by Shangri-La.Thank you for taking the time to share your experience with us. We hope you had an overall pleasant stay. It is unfortunate that you were unable to get a late check-out. Please note that late check-out requests are given based on availability. Shall your travels bring you back to Male', feel free to let us know your preferences and we will try our best to accommodate them for a much pleasant stay experience. Once again, thank you for your feedback and we look forward to welcoming you back.Best Regards,General Manager, Brice Lunot

Dear Guest,Thanks for staying with us. We appreciate your excellent rating and looking forward to welcoming you back.RegardsJEN Team

Dear Pretty,Thank you for staying with us. We appreciate your feedback. It is with great regret that we have received the below complain and on behalf of the management, I would like to apologize for the inconvenience that you had to experience. At Jen Maldives, Malé by Shangri-La, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. In order to avoid such errors, we shall investigate the below matter and preventable measures will be implemented. These precautions will ensure that such errors will not happen again in the future. We take this opportunity to thank you for your feedback which we deeply appreciate and allows us to serve you better. We value your business and hoping to welcoming you back in near future.Regards