Good day Sir.We would like to apologize for the inconvenience you have experienced while staying at Prince Plaza II. At St. Francis Hotels, we take pride in ensuring our customer’s satisfaction. Unfortunately, there are several shortcomings on our part which resulted to unpleasant stay. Upon thorough review of the situation, we have narrowed the cause to some circumstances that we have already been working on improving.We hope that you will still continue visiting us in the future even though this current stay was not a pleasant one. Hoping for your understanding.Thank you.Sincerely yours,Edward Dewey E. BoatmunRooms Division Director