Dear Maricel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year. We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Allan,Thank you for taking the time to send a feedback following your recent stay with us.It is of concern regarding the 2-star rating you gave us. Please help us understand which service area we failed to meet your expectations so we can re-assess, make improvements and offer you a better guest experience the next time around.For whatever inconvenience this has caused you, please accept our apologies.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Daniel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Rebecca,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff's politeness and responsiveness. However, we are deeply concerned to learn about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. Thank you again for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear James,We are always pleased to receive feedback from our guests about their stay with us, and thank you for your kind rating.Yes, our pool is undergoing maintenance as part of providing safety to our guests. As for the cable service, most of the nearby establishments are experiencing the same technicalities.Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Dear Peter,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Dear Rebecca,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Dear Susan,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Lloyd,Thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is a pleasure. And thank you for the 5-star rating!We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Akihiko,Thank you very much for your kind review and the 4star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear David,Thank you for sharing a review.Please allow me to apologize for any inconvenience. I shared your comments with my Housekeeping and Engineering Teams for their immediate rectification.The 4 star rating is greatly appreciated! We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Alma,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Patrick,Thank you for leaving our business with a 5 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Craig,Thank you for taking the time to send us a review following your recent stay with us.I wish to apologize for any inconvenience. Our pool is undergoing maintenance all for a better, more exciting experience for our guests. We hope you can come back and by then our pool would be ready.Sincerely,FARID SHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Susan,Thank you for leaving our business with a 4 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Grace,We sincerely appreciate the comments. And despite the mentioned incident, and I personally apologize (which by the way we are looking into), you gave us a 4 star rating and still will be coming back and for recommendation.We cant thank you enough and we look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Raymon,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Divina,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Katherine,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Christina,Thank you for the 3 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Min Young,Thank you for the 4 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Maria,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear James,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear James,Thank you for the 4 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Evelyn,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Merlina,Thank you for leaving our business with a 3-Star Rating! This is sincerely appreciated.You will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Steven,I want to thank you for taking the time to write us a review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into all the comments you raised and do the needful. We hope to be able to match up to your expectations in the future! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Clemente,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Sandy,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you've encountered with some of the amenities in your room. Please accept our sincerest apologies for any inconvenience this has caused.I have shared your review with my team and they are working diligently to resolve these promptly. Also, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sandy, once again, I apologize for the issues. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Rene,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Jorge,Thank you for leaving our business with a 5 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Josie,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Ernesto,Your kind words truly made our day!We are thrilled to hear that you had such a positive experience during your stay at The Heritage Hotel Manila. Our team works tirelessly to create a comfortable and memorable experience for all our guests, and your feedback reaffirms that we are on the right track.We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

Dear Rene,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Macoy,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Len,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

Dear Bud,We wanted to take a moment to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and thank you for the 5 star rating. Thank you once again for choosing The Heritage Hotel Manila. We value your patronage and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila