8/10 - Tốt
Laurent
04/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect. But what really left a bitter taste in my mouth is how inneficient, laziness, unwilling to help or simply incompetence call it what you want . But I left a small package at the hotel and was traveling to the rest of Morocco. I called the hotel to have them ship the package I left at there store . I was suprise to see that a hotel that level could not help me. They told me it was impossible , they had no way , no idea how to do such thing . I tried to convince them that there is no way that there is no local transporter . They told me no it doesn’t exist my only solution would be to drive back (I was already in fes) or to have a collect account with dhl. Well, even if I am not from Morocco and I don’t speak Arabic , it didn’t take me long to find a local compagny Ameex ( I am adding it her so try employee of el fenn can know for next client ) . Again there lack of initiative for such a top hotel was mind blowing.
Laurent
Lưu trú 3 đêm vào Tháng 7, 2025
