Dear Paris,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Med Chafik MAHFOUD FILALI, General Manager

Gentile Amanda,Grazie per la sua ottima recensione.Siamo lieti che abbia apprezzato gli esterni curati e la pulizia impeccabile, aspetti che riflettono l'impegno del nostro staff. È un piacere sapere che le camere ampie e dotate di ogni comfort abbiano incontrato il suo favore, così come i nostri ristoranti che offrono un'esperienza culinaria di alto livello senza essere eccessivamente costosi. La sua soddisfazione per il menù marocchino ci rende particolarmente orgogliosi, poiché rappresenta la ricchezza gastronomica della nostra cultura.Con la speranza di averla ancora come nostra gradita ospite al Kenzi Rose Garden, le porgiamo i più cordiali saluti.Med Chafik MAHFOUD FILALI, Direttore generale

Cher Stéphane,Merci infiniment pour votre gentille appréciation de notre établissement.C'est un plaisir de lire que vous avez passé un très bon séjour parmi nous. Nous sommes ravis que vous ayez particulièrement apprécié la propreté de notre établissement et la qualité de service de notre équipe.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Med Chafik MAHFOUD FILALI, General Manager

Dear Chikage, We would like to thank you for this review about your recent experience in our hotel.It is wonderful to hear that you found our facilities to be very clean, a testament to our dedicated housekeeping team's efforts to ensure a pristine environment for our guests.We regret to hear about your experience at the restaurant and apologize for the inconvenience of not being promptly attended to. We always strive to provide attentive and timely service, and we will remind our staff to be more vigilant to prevent such oversights in the future.Your appreciation for the rich breakfast offered at Kenzi Rose Garden is much appreciated. It is our pleasure to provide a variety of delicious options to start the day right for our valued guests.We hope to welcome you back. Best wishes,Med Chafik MAHFOUD FILALI, General Manager

Chère Radia,Merci d'avoir pris le temps de rédiger ce commentaire sympathique.Nous sommes ravis d'apprendre que la situation privilégiée de notre hôtel à proximité de l'aéroport, du Menara Mall et de diverses attractions de Marrakech a contribué à rendre votre séjour agréable.Il est également réconfortant de savoir que nos piscines, y compris celle spécialement conçue pour les enfants, ont été à la hauteur de vos attentes et bien entretenues. Notre équipe s'efforce de fournir un service exceptionnel, et nous sommes heureux que leur dévouement ait été remarqué.En outre, votre satisfaction concernant la variété et la qualité du petit déjeuner nous comble de joie. La spaciosité et le confort de nos chambres sont des aspects que nous tenons à soigner, et votre appréciation à ce sujet est très importante pour nous.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Med Chafik MAHFOUD FILALI, Directeur général

Dear Yumi,Thank you for such a positive review.It's great to hear that you had an enjoyable stay.It would be our pleasure to have you return on another occasion. Very best wishes,Med Chafik MAHFOUD FILALI, General Manager

Dear Doron,Thank you for your kind feedback.We are delighted to hear that you were satisfied with the condition of our hotel and the level of service provided. Our team at Kenzi Rose Garden takes great pride in maintaining a high standard of comfort and hospitality to ensure our guests have an exceptional stay.It's always encouraging to know that our dedication to a superior guest experience is appreciated.We look forward to welcoming you back on a future occasion. Best wishes,Med Chafik MAHFOUD FILALI, General Manager

Chère Anaïs,Merci d'avoir pris le temps de partager vos impressions.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous serions ravis de vous revoir parmi nous.Med Chafik MAHFOUD FILALI, General Manager

Dear Michelle,Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated our hotel's location and found our staff to be very attentive. It's wonderful that you enjoyed the massage at our spa, and we aim to provide a relaxing environment for all our guests. We're sorry to hear about the inconvenience with the air conditioning; we strive to ensure all rooms are comfortable and will look into this matter.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager

Dear Sharon,Thank you for taking the time to share your feedback.We regret to hear that your experience with our staff and the quality of the food did not meet your expectations. Our team is dedicated to providing exceptional service and cuisine, and we are usually known for our attentive and friendly staff, as well as our diverse culinary offerings which include options ranging from international to traditional Moroccan dishes. We are surprised by your comments and take them very seriously. It is our hope that you were able to enjoy some aspects of your stay, such as our modern and spacious rooms or the serene environment of our sumptuous gardens and pools.We hope we can provide you with an improved stay in the future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager

Chère hôte,Merci d'avoir pris le temps de ce retour d'expérience.Nous sommes ravis d'apprendre que vous avez trouvé un bon rapport qualité/prix lors de votre visite. Notre objectif est toujours de fournir un service et un hébergement de qualité. Concernant l'accueil à la réception, nous sommes désolés si vous avez ressenti un manque de chaleur humaine; sachez que notre personnel est formé pour offrir un service professionnel et accueillant, comme en témoigne l'expérience de nombreux hôtes. Nous prenons note de votre perception et nous nous engageons à maintenir et améliorer continuellement nos standards de service. En ce qui concerne l'état de l'hôtel, nos installations ont été rénovées récemment en 2019, et nous veillons à leur maintien afin de garantir une expérience cinq étoiles à nos clients.Ce serait un plaisir de vous revoir pour un séjour 100% réussi.Bien à vous,Med Chafik MAHFOUD FILALI, General Manager

Dear Guest. Thank you for taking the time to share your experience with us.We're delighted to hear you enjoyed our breakfast and found the pool area to your liking, providing a relaxing atmosphere. It's also great to know the shower met your expectations with good water pressure.We're sorry to hear about your experience with the bed comfort and the air conditioning. Our hotel underwent a complete renovation in 2019, including updating our air conditioning systems to ensure a comfortable stay year-round. As for the interactions you had with our staff, we always aim to provide the highest standard of hospitality, and we regret that we did not meet these expectations on this occasion.We appreciate you bringing these matters to our attention, and we will certainly look into the key issue you've described to ensure that our procedures are as guest-friendly as possible.Med Chafik MAHFOUD FILALI, General Manager

Dear Mehdi,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Med Chafik MAHFOUD FILALI, General Manager

Dear Raymond,Thank you for this kind review.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.We hope to have the occasion to welcome you back.Best wishes,Med Chafik MAHFOUD FILALI, General Manager

Chère Maeva,Merci pour cet aimable commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir prochainement,Med Chafik MAHFOUD FILALI, General Manager

Cher Mickael,Merci de nous faire part de votre retour d’expérience positif.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé. Merci de mentionner le confort et la propreté de votre chambre.Au plaisir de vous accueillir à nouveau,Med Chafik MAHFOUD FILALI, General Manager

Estimado Francisco, Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos complace enormemente que haya disfrutado de la limpieza de nuestras instalaciones y la amabilidad de nuestro equipo. Es gratificante saber que nuestro desayuno variado fue de su agrado y que la localización del hotel contribuyó positivamente a su estancia. Valoramos que destaque estos aspectos que son esenciales para nosotros y que reflejan el esfuerzo por ofrecer un servicio de calidad.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.Atentamente,Med Chafik MAHFOUD FILALI, General Manager

Bäste Lars Thomas, tack för era ord efter din vistelse hos oss.Det gläder oss att höra att ni uppskattade vårt poolområde och gymmet. Vi är även stolta över våra rymliga och standardhöga rum, vilka är en del av vår nyrenoverade anläggning.Tack för att ni även nämner vår närhet till stadens centrala delar. Vi beklagar att personalens bemötande inte levde upp till era förväntningar. Vårt team strävar alltid efter att ge den bästa servicen och vi värdesätter er feedback som hjälper oss att förbättra gästupplevelsen. Vad gäller städningen så tackar vi er för er kommentar och ska se över vad vi kan göra för att förbättra oss till nästa gång.Med Chafik MAHFOUD FILALI, General Manager

Dear Guest,Thank you for such a positive review.We're thrilled to hear that our hotel served as an ideal location for the Marrakech marathon and that you enjoyed the comfort of our room and the affordability of our buffet meals. It's also wonderful to learn that our gardens and outdoor areas contributed positively to your stay. We take pride in our freshly made donuts and are delighted they were a highlight of your breakfast. We strive to maintain high standards of cleanliness and hotel condition, and we're glad to see that reflected in your rating.We look forward to welcoming you back. Best wishes,Med Chafik MAHFOUD FILALI, General Manager

Dear Abdulaziz,Thanks for taking the time to share your views of your stay at our hotel.We're delighted to hear that you found our hotel to be good overall, with exceptional cleanliness and condition. Our team takes great pride in maintaining the highest standards for our guests. We regret to hear about the disturbance you experienced due to the early housekeeping service and understand how important a peaceful morning is for our guests. Please be assured that this is not a reflection of our usual practices, and we will be looking into this matter to ensure that our guests' comfort is not compromised. Regarding the early closure of our lounges and restaurants, we offer a variety of dining options until late, such as La Terrazza Delle Rose open until 1:00 AM, to cater to different guest preferences.We would love to have you return in the future. Best regards,Med Chafik MAHFOUD FILALI, General Manager

Chère Samia,Merci pour ce retour très positif.Nous sommes ravis que vous ayez trouvé notre personnel serviable et que notre petit déjeuner vous ait plu, reflétant la qualité de notre restaurant L'ORANGERAIE. Votre appréciation de la propreté de la chambre et l'état de l'hôtel est également très encourageante pour notre équipe qui s'efforce de maintenir des standards élevés.Au plaisir de vous revoir à nouveau très bientôt,

Cher Kamal,Nous sommes ravis d'apprendre que notre personnel a été à la hauteur de vos attentes et que vous avez apprécié la propreté de votre chambre, la condition de l'hôtel, le service et les équipements de la chambre. Notre équipe s'efforce quotidiennement de fournir un accueil chaleureux et une expérience mémorable, et il est encourageant de voir ces efforts récompensés par vos commentaires positifs.Au plaisir de vour recevoir à nouveau,

Dear Salma,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be an absolute pleasure to welcome you again in the future. Best regards,

أهلا ومرحبا بكم:نحن سعداء للغاية لمعرفة أن نظافة الغرفة وحالة الفندق والخدمة وراحة الغرف كانت على مستوى توقعاتكم بنسبة 100%.يسرنا أن نسمع أن تجربتكم معنا كانت إيجابية وأنكم استمتعتم بالإقامة في محيطنا الساحر. نحن نفخر دائما بتقديم خدمات عالية الجودة وتجربة لا تنسى لضيوفنا الكرام.مع أطيب التحيات وجزيل الشكر.Med Chafik MAHFOUD FILALI, General Manager

Dear Martin, Thank you for sharing your feedback on your recent stay with us. We appreciate your positive comments about the grandeur and beauty of our facility, both in its interior and exterior. We're pleased to hear that your room met your expectations overall.However, we're sorry to learn about the minor issues you experienced, including the cold floor in the early morning. Your feedback is valuable to us, and we will certainly address these concerns to enhance the overall guest experience. We aim to provide excellent service, and we apologize if we fell short during your stay.

Cher Ali, Nous sommes ravis d'apprendre que vous avez trouvé notre établissement digne d'une visite sans regret !

Dear Mhamed, Thank you for sharing your feedback. We apologize if your experience did not meet the expectations associated with a 5-star rating. Your comments are important to us, and we appreciate your honesty.We would like to understand more about the specific aspects of the room that you felt did not align with a 5-star standard. Your insights will help us address any areas that may need improvement. Please feel free to provide more details or suggestions so that we can work towards enhancing the guest experience.

Cher Client, Nous vous remercions infiniment pour votre merveilleux commentaire ! C'est un immense plaisir de savoir que vous avez passé un super séjour, que le service a été excellent, et que notre personnel a pris grand soin de vous. Votre satisfaction est notre plus grande récompense.

Chère Sanae, Nous vous remercions pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel superbe.Nous sommes désolés d'entendre que vous avez été dérangé par le bruit des voitures dans la chambre côté route. Votre confort est notre priorité, et nous apprécions votre retour à ce sujet.

Dear Siddiqur, Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.Your comments about the condition of the hotel, room cleanliness, and the efficiency of our staff are concerning, and we appreciate you bringing them to our attention. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear that we fell short in your case.We apologize for any difficulties you faced with the air conditioning and the room change request. Your comments will be shared with the relevant teams for review and improvement.

Nous sommes ravis de voir que malgré les défis que vous avez rencontrés, vous avez choisi de nous attribuer la note parfaite de 5/5. Cela signifie beaucoup pour nous, et nous sommes reconnaissants pour votre évaluation positive.

We're delighted to hear that you enjoyed your stay! Your satisfaction is our priority, and we appreciate your positive feedback.

Dear Younes, Thank you for your positive feedback! We're delighted to hear that you found our services excellent, especially considering the price. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future

Cher Hassan, Nous sommes ravis d'apprendre que votre séjour a été parfaitement calme. Cependant, nous sommes sincèrement désolés pour l'oubli du service de ménage le deuxième jour. Cela ne correspond pas à nos standards de qualité, et nous vous présentons nos excuses pour cette omission.

Dear John, Thank you for your comment. We're glad to hear that you found our facility nice and appreciated our central location. If you have any specific feedback or if there's anything else you'd like to share about your experience, feel free to let us know. We're here to assist with any questions or information you might need.