8/10 - Tốt
Ammara Ehtesham
Đi cùng gia đình
05/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We recently stayed at Riad Palais des Princesses during our family trip to Marrakech. As it was our first time staying in a riad, we weren’t entirely sure what to expect — but here’s a quick rundown of our experience.
First off, the location is great, and the staff were friendly and welcoming (specially the breakfast staff and the night time receptionist sorry didn’t ask for their names).
We appreciated that they shared a WhatsApp number for the reception, which was really helpful… at first. For the first couple of days, they were responsive, but after that, no one was replying — which got frustrating, especially when you’re travelling with kids and the riad doesn’t have a lift. Having to run up and down to reception isn’t ideal when you’re juggling little ones.
We booked a family room with one double and two single beds. The double bed side was fine, but the room with the two single beds had an air conditioning unit with a mind of its own. It worked when it wanted to, and though the staff kept sending someone to fix it, it never stayed fixed — and honestly, it got a bit tiresome after a while specially when it was 45 degrees outside.
The riad itself is fairly clean, though not spotless. It’s probably better maintained than some others out there, but again — this was our first riad stay, so we didn’t have anything to compare it to.
Overall, the riad has potential and some good points, but a few practical things (especially for families) definitely need improving.
Ammara Ehtesham
Lưu trú 5 đêm vào Tháng 7, 2025
