"I’ve stayed at Aqua Mirage Club & Aqua Parc multiple times over the years—this was probably our 6th visit—and it used to be our go-to hotel. Unfortunately, this recent experience was disappointing and will likely be our last.
The rooms have gone downhill. There is no smart TV, and the small TV provided was locked to a single channel, which is not acceptable for a hotel of this level. The WiFi was also extremely unreliable—you constantly have to reconnect, which makes it frustrating to use.
What stood out the most this time was the change in service. Some staff members were rude, which is very different from the welcoming atmosphere we experienced in the past.
Another big disappointment was the new policy for early arrivals. Previously, if you arrived before check-in, you could enjoy lunch and use the pool while waiting for your room. Now, they charge €15 per person just to access these basic amenities before 3 PM, which feels unreasonable—especially for returning guests.
The food quality has also noticeably declined compared to previous visits.
It’s really unfortunate because this hotel used to be a favorite for us, our family, and our friends. Sadly, due to the drop in service, quality, and overall experience, we won’t be returning."