4/10 - Kém
Sai
Đi cùng gia đình
26/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Please see my earlier review below - two bookings for two days gives me ability to write a second review and counter the blatant lies of the management.
1. What I booked vs what they got me into. I had booked Ortensia (Triple) and Camelia (Quadruple) and what they got our family of three into was Capri (Double). No Hydrangea involved - if the form allows images, happy to post that!
2. Capri is not Quadruple as they state below or Triple - they are contradicting what they have listed on Expedia itself :-)
3. Even worse, they change their story every time - Expedia contacted them to probe the matter and they gave them a different story than below. I have that version in email from Expedia and would be happy to post as well. @Expedia - you have the version they told you and you have what they state below in response to my feedback - please take action.
Net-net, the property (citrus farm) and views are fantastic but really wish the management stayed true to what the customer paid for. It is sad to see old businesses like theirs fall for tactical gains. It does hurt me to write this feedback as I had great experiences at similar Agriturismos across Italy and would continue to stay at such !
Sai
Lưu trú 1 đêm vào Tháng 5, 2024