"Palm Rotana North Coast was a genuinely excellent experience. The atmosphere is calm, elegant and very relaxing, but what impressed me most was the staff. From breakfast to reception, housekeeping and the teams around the hotel, everyone was welcoming, attentive and consistently pleasant. That simple “good morning” and smile from almost every employee creates a very positive feeling throughout the stay.
The breakfast team and reception staff deserve special praise.
A few areas could still be improved. For a suite, bed linen should ideally be changed at least every three days. Room amenities also felt insufficient for the actual daily consumption of a suite, with some items almost empty and shower gel only replaced once after requesting it.
I was also unable to link or benefit from my Gold membership during the stay, including at the hotel club, so the practical value of the membership was unclear. In addition, I booked through Expedia as a VIP Access property, but I was not clearly informed what extra VIP benefit or recognition applied to my stay.
The gate-entry system is a good idea but still needs development, especially for guests who enjoy visiting other beaches and restaurants outside the resort.
Overall, I am very happy with the stay and genuinely impressed by the hotel, its atmosphere and, above all, its people."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
