"We were incredibly disappointed from start to finish. After a long day of travel, we checked in and found out that the pool and hot tub were closed for repairs and would be closed for our entire stay. In fact, it had been closed for some time, and they never mentioned it on their website or when we booked the room. Then, we got to our room only to find that we had no hot water. We informed the front desk and they said, "We're aware. It's everyone, not just you." They offered no timeline for...
"Although the room was nice, the toilet was clogged and overflowed. The front desk gave us two plungers, but they did not do the trick. They sent in two excellent staff members to take care of it and were very apologetic despite the mess that they had to deal with."