Dear Becky, Thank you for your review! We are glad that you loved your time at our hotel. Our team will be delighted to read your feedback. Please know your observations are noted and will be shared accordingly with the appropriate individuals. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Emily, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention so we can continue to improve our hotel. We are happy to know that the rest of your stay was enjoyable, and we look forward to hosting you again whenever you are in the area. Sincerely,Hotel Management

Dear Ed, Thank you for taking the time to share feedback about your recent stay. We apologize for any inconvenience caused by the oversight in housekeeping. We value cleanliness and understand how important it is for our guests. Moving forward, we will take necessary measures to ensure our team pays closer attention to this aspect. Furthermore, we always aim to provide accurate information to our guests and apologize for any miscommunication that may have caused frustration regarding our breakfast option. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Elizabeth, Thank you for the feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Joseph, Thank you for staying with us and sharing your feedback. We appreciate your comments on the lobby amenities. However, we apologize for the inconvenience caused, especially by the lack of services and the issues with the bed. Your experience fell below our standards, and we regret any oversight. We'll address your concerns with the relevant team members to ensure improvements are made for future guests. Your feedback is invaluable, and we thank you for bringing it to our attention. We appreciate your patience and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Larry, Thank you for choosing Extended Stay America. We appreciate your positive review. We are fortunate to read your kind comments about our staff. We'll surely share your kind words with our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Shonda, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We assure you that we take all necessary measures to prevent the entry of insects into our premises. While our pest control provider regularly services our hotel, we will work with them to ensure they take all necessary measures to prevent future occurrences. Furthermore, we will share your comments with our housekeeping department to ensure that we maintain the highest standards of cleanliness and comfort for our guests. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear David, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad you enjoyed your stay and that we exceeded all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

Dear Carol, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Haley, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to share about your stay. It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit here.Sincerely, Hotel Management

Dear Shikchit, Thank you for your feedback. We apologize for the issues that impacted you while you were here. Our front desk team works 24 x 7 to help our guests. Unfortunately, all inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Also, if you need further assistance, please reach out to us. We hope this isolated issue will not prevent you from returning for the better experience you deserve while staying with us.Sincerely,Hotel Management

Dear Janice, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. Therefore, we apologize for the concerns you had with your bathroom. Remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. Once again, we regret the inconvenience caused and hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Pamela K, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here, were pleased with the clean room, and enjoyed the comforts of the bed in your suite. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management

Dear Denver, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management

Dear Rene Rivera, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We're glad to read that you found our location to be convenient and enjoyed a quiet stay. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Shirley, We sincerely apologize for the inconvenience you experienced during your stay. It is our priority for you to have a comfortable and enjoyable visit, and we regret that we fell short of your expectations and ours. We understand the impact of such situations, especially for someone with specific health needs. We will take the necessary actions as soon as possible to ensure such matters are not repeated. Please know that this does not reflect our usual standards, and we appreciate your patience. We hope you will consider giving us another opportunity to provide you with a better and more comfortable stay should you return to our area.Sincerely,Hotel Management

Dear TONI, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are sorry for any inconvenience caused. Your comments will be shared with our leadership and used as an opportunity to enhance our guest experience. Also, thank you for letting us know about any billing concerns you have. Please allow us some time to look into this. Meanwhile, if we may be of further assistance, please reach the hotel directly. We will review your concerns and ensure we resolve them satisfactorily. We appreciate your patronage and hope to have the opportunity to serve you again.Sincerely,Hotel Management

Dear Charolett, We sincerely regret the difficulties you experienced while staying with us. We acknowledge that despite being informed that recliners were available in every room, none was present during your stay, necessitating your husband to request one. Also, we regret that we were unable to provide you with a handicapped-accessible room. While we always strive to accommodate such requests, there are times when the space may already be occupied or unavailable. We understand your frustration and disappointment this caused. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management