We had read the reviews, so the bar was set high. I’d like to think that maybe we just had a bad unit but I’m not so sure. We checked in later than 8 pm so they had to leave our key under the mat. No way to get help from an employee afterwards. Our heater didn’t work so well, and the weather was 40 degrees outside, so it’s a good thing we packed throws. There was hair in the shower from someone else. Lastly, I didn’t like that there were blinds torn or missing in the bathroom. Easy for someone to just sit and watch. Like I said, maybe we had a bad unit but I still was disappointed.