2/10 - Tồi
Garth
Đi cùng gia đình
25/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I specifically chose this property because I had called before I booked to make sure that they had a shuttle over to the airport that ran 24/7. They assured me on the phone that they did. When I checked in, I was told that I had to make a reservation for the shuttle 24 hours in advance Which at that time was later than that window. I had told the person at the desk who was giving me this information that I called before and was not told that I had to make a reservation 24 hours in advance. She told me that I probably hadn’t called their facility Until… I showed her the phone number that I called which was actually that facility then she blamed it on another worker. At that point, she called the taxi company that provided shuttles for the Comfort Inn. She assured me that the taxi would be there by 4 AM to take me to the airport to catch my 5 AM flight. When I went to the lobby the next morning just before 4 AM there was nobody at the desk and there was no taxi. I waited and waited and still no taxi and no help at the front desk. I started ringing the bell to see if somebody would come and nobody came. I then called the taxi company that was supposed to be picking me up and they told me that they didn’t have any drivers in the area and nobody was coming. We finally found a nice lady and her daughter who were going over there who took us to the airport just just in time to catch our flight. Needless to say, I will never stay in this hotel again.
Garth
Lưu trú 1 đêm vào Tháng 7, 2025