Search Hotels in Medianía Alta, San Juan

"I had high hopes for El Conquistador, but that was not to be. Overpriced! Everything was overpriced. Long lines to get a warm cup of coffee or ice cream. Waitstaff needs training in customer service. Food was subpar. While Palomino Island is beautiful, the line for the ferry was long both ways. Wasted lots of time. There’s no beach to walk on and unless you rent a car, you’re pretty much stuck there. Puerto Rico is great, but I’ll stay in Isla Verde next time. Much better options and close proximity to everything. "

"This hotel was very nice, very clean and the staff was great. The only thing I didn't like is that they had no microwave. And the hotel at all, I'm not in the rooms or Nowhere else on the resort."

"Room was clean , it seems like they were under staff . Waiter was super slow but the food made up for it. I wanted to use the computer area to print some documents and the printer wasnt functioning. Instead of the concierge fixing the problem he just ignored it ! The pool was very small a bunch of kids in the adult area , no pool towels available when need it ."

"It was the bare minimum. "

"Everything is pricey. Good was ok buffet for breakfast for 3 was 125 "

"Airport hotel for easy access "

"I wish I would have read the reviews before I booked this hotel. The rooms were "OK" Definitely no frills anywhere.The parking garage is creepy. The lobby to check-in is very tiny. The rooms are bigger than the lobby. We did get there before 3:00 PM and they did store our luggage for us. We were told the earliest we could check in was 3 PM with regular check-in at 4 PM. At 3 PM our room was not ready. I sat in the small lobby and waited. In that one hour between 3 and 4 PM… Other people had checked in and their rooms were ready. But I digress. At 4 PM I walked up to the desk, neither lady at the desk made eye contact with me or even greeted me. After I stood there for a good five minutes, one of them finally said "we're working on finding you a different room." OK… That could've been said to me when I walked up instead of ignoring me and making me feel like I was invisible. After a few more minutes, they found a room that was ready for me.The telephone in our room did not work. Which would've been great because there was a domestic violence issue right next door to us. We heard a man screaming at the top of his lungs at what I'm assuming is his wife. We heard the slapping sounds, we heard her scream. I couldn't call security because the phone didn't work. So I ran down to the second floor. No one was in the lobby. So I ran down to the main level, and let security know. An hour later, the man started yelling again. This time it lasted for maybe 10 minutes. Breakfast : scant "

"Hotel and grounds were immaculate and beautiful! The staff was congenial and the concierge/ travel/staff Tues April 7th very helpful in downloading my ticket for my flight to my wallet to lessen the wait for us at the airport. Food and service on the Rustica restaurant was excellent! We are going to return again soon! "

"Everyone is friendly and helpful. Clean room "