Good afternoon Denise,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had such a positive experience at Oakwood Premier Melbourne.We look forward to welcoming you back for another excellent stay. If there's anything we can do to make your next visit even better, please let us know.Kind regardsKarl DumbrellRooms Manager

Good morning Chayanthon,Thank you for sharing your thoughts with us. We're glad to hear that you enjoyed your stay, even if it wasn't perfect. Your feedback is important, and it helps us identify areas where we can improve.If there are specific aspects that you believe could be enhanced, we would love to hear more details. We're committed to providing the best possible experience for our guests, and your insights will help us achieve that.Thank you for choosing Oakwood Premier Melbourne. We hope to have the opportunity to welcome you back and provide an even better experience next time.Kind regardsKarl DumbrellRooms Manager

Good afternoon Manabu,We're delighted to hear that you enjoyed the in-room dining! Providing delicious and satisfying meals is important to us, and we're thrilled that you found it to be very nice. Thank you for sharing your positive feedback, and we hope to have the pleasure of serving you again in the future!Kind regardsKarl DumbrellRooms Manager

Good morning Jade,We're thrilled to hear that you found your stay at Oakwood Premier Melbourne wonderful and clean! Providing a comfortable and immaculate environment for our guests is always our top priority. We can't wait to welcome you back for another enjoyable stay. Thank you for choosing Oakwood Premier Melbourne, and we look forward to hosting you again soon!Kind regardsKarl DumbrellRooms Manager

Good afternoon Dean, That's wonderful feedback! It's fantastic to hear that you felt welcomed during your stay. We always strive to provide exceptional hospitality, and we're thrilled that you're planning to return later this year. We look forward to welcoming you back!

Good afternoon Peter, We're thrilled to hear that you found our hotel very clean and quiet, and we're glad you enjoyed your stay with us. It's wonderful to know that our staff provided great service throughout your visit. Our proximity to the city and Crown Casino is indeed convenient, and we're pleased it added to your experience. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future!

Good afternoon Helena,Thank you for your 5 out of 5

Good afternoon Simon,Thank you for sharing your experience at Oakwood Premier! We're delighted to hear that you found our staff mostly magnificent and enjoyed the amenities like the full-size pool/billiards table and our in-room dining. Your feedback about the menu options is greatly appreciated as it helps us to improve our offerings. We're glad that the breakfast buffet was a highlight of your stay. Thank you for your recommendation, and we look forward to welcoming you back, aiming for an even more satisfying experience next time!

Thank you for your feedback! We're delighted to hear that you had a smooth and enjoyable stay with us. It's great to know that our check-in staff were friendly and accommodating, and that you found the process to be smooth and hassle-free.Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back again in the future!

Good afternoon Stella,Thank you for your feedback! We're delighted to hear that you found our property to be in a good location and appreciated the tranquility, even on higher floors. It's wonderful to know that you enjoyed the great views as well. Your satisfaction is our priority, and we hope to continue exceeding your expectations during your stay with us.

Good afternoon Chris, We're thrilled to receive your positive feedback! Ensuring clean and spacious rooms for our guests is always a top priority, and we're delighted that you found them to your liking. We're also glad to hear that you love staying with us. Your satisfaction means a lot to us, and we look forward to providing you with many more enjoyable experiences during your future stays. Thank you for choosing our hotel!

Good afternoon,Thank you for your 5 rating.

Good afternoon Kevin,Thank you very much for your kind words! We're thrilled to hear that you had an awesome experience during your stay at our hotel. Maintaining a clean environment and providing excellent service are top priorities for us, and we're delighted that we were able to meet your expectations in both regards. Your satisfaction is our ultimate goal, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything more we can do to make your next visit even better, please let us know. We appreciate your support and look forward to seeing you again soon!Kind regardsKarl DumbrellRooms Manager

Good afternoon Sarah,We appreciate you bringing this to our attention. Your comfort is paramount to us, and we apologize if the pillows did not meet your expectations during your stay. Please rest assured that we take all guest feedback seriously, and we will look into improving the pillow options available to ensure a better night's sleep for our guests in the future. If there's anything we can do to make your current stay more comfortable or if you have any other concerns, please don't hesitate to contact our front desk team. Your satisfaction is our priority, and we're here to assist you in any way we can. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more restful experience soon.Kind regardsKarl DumbrellRooms Manager

Good afternoon Sarabjeet,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you found our property to be wonderful and that you enjoyed your overall experience with us.However, we are deeply sorry to learn about the challenges you encountered when trying to reach our reception or housekeeping teams. Please accept our sincerest apologies for any inconvenience this may have caused you during your stay. Providing prompt and attentive service is a priority for us, and we regret that we fell short of meeting your expectations in this regard.Rest assured, we take your feedback seriously, and we will address this issue with our teams to ensure that all guest inquiries and requests are promptly attended to in the future.We truly value your feedback as it helps us to continuously improve and enhance the guest experience. We hope to have the opportunity to welcome you back for another stay, where we can demonstrate the high level of service and hospitality that we strive to provide.If there's anything else we can assist you with or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.Kind regardsKarl DumbrellRooms Manager

Thank you

Good afternoon Helmut, Thank you for your feedback! We're delighted to hear that you enjoyed a nice and quiet stay at Oakwood Premier Melbourne.Providing a peaceful environment for our guests to relax and unwind is important to us, and we're pleased that we could meet your expectations in this regard.We hope to have the pleasure of welcoming you back for another serene stay in the future!Kind regardsKarl DumbrellRooms Manager

Good afternoon Susan,Thank you so much for your kind words! It was our pleasure to have you as our guest, and we're thrilled to hear that you had a lovely stay at our hotel. Our staff work hard to ensure that every guest has a memorable experience, and we're delighted that we could meet your expectations.We hope to have the opportunity to welcome you back for another wonderful stay in the future!Kind regardsKarl DumbrellRooms Manager

Good morning Shadman,Thank you for sharing your feedback. We're sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we truly value your feedback. We'd like to learn more about your specific concerns so we can address them promptly. Please feel free to reach out to us directly so we can discuss how we can make things right. Thank you for giving us the opportunity to improve.Kind regardsKarl DumbrellRooms Manager

Good morning Sharon,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our beds comfortable and our reception staff friendly and accommodating. It's also great to know that you appreciated the cleanliness of our shower/bathroom facilities and enjoyed our breakfast offerings. Your positive comments mean a lot to us, and we're thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!Kind regardsKarl DumbrellRooms Manager

Good morning Susan,Thank you for your glowing review! We're thrilled to hear that you found our hotel lovely and clean, and that you had an excellent experience with our staff. Providing exceptional service is our top priority, and we're delighted that our team members made a positive impression on you.We truly appreciate your recommendation and are delighted to know that you're looking forward to staying with us again. We can't wait to welcome you back for another enjoyable stay!If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Thank you for choosing our hotel!Kind regardsKarl DumbrellRooms Manager

Good morning Louise,Thank you for your feedback, glad you had a lovely stay.

Good morning Yu,Thank you for sharing your feedback with us.

Good morning,thank you for your feedback. Kind Regards,Oakwood Premier Melbourne

Good afternoon Glenda,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience during your stay at Oakwood Premier Melbourne, and we truly appreciate your generous rating of 10 out of 10.Our team are dedicated to providing exceptional service and creating memorable experiences for our guests, and it's incredibly rewarding to know that we were able to meet your expectations.We hope to have the pleasure of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear more about your experience.Once again, thank you for choosing Oakwood Premier Melbourne. Your positive feedback means a lot to us!Kind regardsKarl DumbrellRooms Manager

Good afternoon Jason,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the great location of our hotel, providing convenient access to excellent food and shopping areas. It's wonderful to know that our prime location added to the overall satisfaction of your stay.If you have any specific recommendations or highlights from your experience that you'd like to share, we'd love to hear more. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to welcome you back for another enjoyable stay in the future. If there's anything else you'd like to mention or if you have any special requests for your next visit, please feel free to let us know.Thank you for choosing Oakwood Premier Melbourne! We appreciate your patronage.Kind regardsKarl DumbrellRooms Manager

Good afternoon Steven,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that our staff, room, and the complimentary upgrade contributed to making your visit memorable.Our team take great pride in providing exceptional service, and it's rewarding to know that our efforts have been appreciated. We're thrilled that the room and the upgrade added to the overall enjoyment of your stay.If there's anything specific you loved about the upgrade or any other aspects of your visit, we'd love to hear more. Your feedback is valuable to us as we continue to strive for excellence.We look forward to the pleasure of hosting you again in the future. Thank you for choosing Oakwood Premier Melbourne!Kind regardsKarl DumbrellRooms Manager

Good morning Donguk,Thank you for sharing your feedback with us.

Good afternoon Michelle,Thank you for sharing your feedback with us! We're delighted to hear that you found the apartment spotless and the bed very comfortable during your stay. Providing a clean and comfortable environment is a top priority for us, and we are thrilled that we were able to meet your expectations.If there's anything else you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your positive comments and look forward to the opportunity to host you again in the future.Thank you for choosing Oakwood Premier Melborne, and we hope to welcome you back soon!Kind regardsKarl DumbrellRooms Manager

Good morning Rosemarie,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that our location near DFO and the light rail, as well as the proximity to the CBD and cruise terminal, contributed to the convenience of your stay.It's wonderful that you found our apartments to be soundproof, providing a peaceful environment with great views over the CBD. We're also delighted that the amenities, including the cooking facilities, dishwasher, washing machine, microwave, and coffee machine, met your needs and made for a comfortable extended stay.Your feedback is greatly appreciated, and we look forward to the possibility of hosting you again in the future. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne!Kind regardsKarl DumbrellRooms Manager

Good morning Jacqui,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our lovely property, great location, and the amazing views from your rooms.However, we sincerely apologize for the difficulty you experienced in accessing the room for one of your group members. We understand the challenges that can arise from airline cancellations and delays, and we regret any inconvenience this may have caused.To ensure a smoother experience in similar situations in the future, we will review our procedures and communication processes to better accommodate late arrivals and unexpected changes to travel plans.We appreciate your understanding and valuable input. If there's anything specific you would like to discuss or if there are ways we can further improve, please feel free to contact us directly.Thank you for choosing Oakwood Premier Melbourne. We hope to have the opportunity to welcome you and your group back for a more seamless and enjoyable stay.Kind regardsKarl DumbrellRooms Manager

Good morning Rose,Thank you for providing your feedback about your recent stay at our hotel. We appreciate your positive comments about our beautiful rooms and the convenient location for catching your cruise in Port Melbourne.However, we sincerely apologize for the inconvenience you experienced with the elevators on the morning of your cruise. It is disheartening to hear that two out of the four elevators were out of service, causing delays and congestion for our guests. We understand the importance of a stress-free departure, especially on the day of a cruise, and we regret that this aspect of your stay did not meet your expectations.We take your feedback seriously and will be addressing the elevator issues promptly to prevent such occurrences in the future. Your comments are instrumental in helping us improve our services.If there's anything else you would like to share or if you have any further suggestions, please feel free to contact me directly. We value your patronage and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Thank you for bringing this to our attention.Kind regardsKarl DumbrellRooms Manager

Good morning Asini,Thank you so much for your positive feedback! We are thrilled to hear that you found our rooms beautiful and that you experienced great service during your stay at Oakwood Premier Melbourne.It's wonderful to know that the location was convenient for you, with easy access to the tram stop just a 4-minute walk away. We strive to provide a seamless and enjoyable experience for our guests, and your kind words are truly appreciated.If there's anything specific that stood out to you or if there are ways we can further enhance your experience in the future, please don't hesitate to let us know. We look forward to the pleasure of hosting you again on your next visit.Thank you for choosing Oakwood Premier Melbourne!Kind regardsKarl DumbrellRooms Manager

Good morning Jeanine,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your input, and we are sorry to hear that your experience did not meet your expectations.I want to sincerely apologize for the inconvenience you encountered with the room. Your comments about the plainness of the room, outdated furniture, and the unpleasant odor in the fridge are concerning, and we take them seriously. Rest assured, we will investigate these issues promptly and address any necessary improvements.Additionally, we apologize for the shortage of milk for your coffee. We understand the importance of providing essential amenities for our guests, and we regret that we fell short in this regard.Your feedback is invaluable to us as we continually strive to enhance the guest experience. Once again, we apologize for any inconvenience caused, and we appreciate your candor. We hope to have the chance to regain your trust in the future.Thank you for bringing this to our attention.Kind regardsKarl DumbrellRooms Manager

Good afternoon Stephen,Thank you for taking the time to share your feedback about your recent stay at Oakwood Premier Melbourne. We appreciate your positive comments about our hotel.We understand that the location may not have been ideal for you, and we apologize for any inconvenience this may have caused. While our surroundings include car dealerships, we regret to hear that the absence of convenient public transport links impacted your experience.Guest feedback is invaluable to us, and we will certainly take your comments into consideration as we continually strive to enhance our guests' experiences. If there's anything specific you feel we could improve or if you have additional suggestions, please feel free to share.We hope that, despite the location, you enjoyed your overall stay with us. If your travels bring you back to the area, we'd love the opportunity to welcome you again.Kind regardsKarl DumbrellRooms Manager

Good afternoon Melissa,thank you for your feedback - We hope to have the pleasure of welcoming you back

Good afternoon Andrew,thank you for your feedback - We hope to have the pleasure of welcoming you back

Good afternoon Glenda,thank you for your feedback - We hope to have the pleasure of welcoming you back

Good afternoon John,thank you for your feedback - We hope to have the pleasure of welcoming you back

Good afternoon Joanne,thank you for your feedback - We hope to have the pleasure of welcoming you back

Good morning Michael,Thank you for your positive rating! We are delighted to learn that despite the challenges you faced, you found the overall experience worthy of a 5 out of 5 rating. Your feedback is greatly appreciated, and we are committed to addressing any areas that may have contributed to the challenges you mentioned.We value your patronage and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. If there are specific aspects of your stay that you would like to highlight or discuss further, please feel free to share your insights.Thank you for choosing Oakwood Premier Melbourne. We look forward to hosting you again soon.Kind regardsKarl DumbrellRooms Manager

Good morning Lachie,Thank you so much for your outstanding 5 out of 5 rating! We truly appreciate your positive feedback and are delighted to hear that you thoroughly enjoyed your stay at Oakwood Premier Melbourne.Your satisfaction is our top priority, and we are thrilled that we could provide a positive experience for you. If there are any specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about your positive experience.We look forward to the opportunity of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne, and we appreciate your time in sharing your positive feedback.Kind regardsKarl DumbrellRooms Manager

Good morning Morgan,Thank you so much for your outstanding 5 out of 5 rating! We truly appreciate your positive feedback and are delighted to hear that you thoroughly enjoyed your stay at Oakwood Premier Melbourne.Your satisfaction is our top priority, and we are thrilled that we could provide a positive experience for you. If there are any specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about your positive experience.We look forward to the opportunity of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne, and we appreciate your time in sharing your positive feedback.Kind regardsKarl DumbrellRooms Manager

Good morning Yvette,Thank you so much for your rating! We truly appreciate your positive feedback and are delighted to hear that you thoroughly enjoyed your stay at Oakwood Premier Melbourne.Your satisfaction is our top priority, and we are thrilled that we could provide a positive experience for you. If there are any specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about your positive experience.We look forward to the opportunity of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne, and we appreciate your time in sharing your positive feedback.Kind regardsKarl DumbrellRooms Manager

Good afternoon Adrain,Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing stay and that you were very happy with the hotel. It's fantastic to know that the cleanliness, comfort, and the friendliness of our staff contributed to your positive experience.If there's anything specific you loved about your stay or any suggestions you have, feel free to share. We look forward to welcoming you back for another delightful experience.Kind regardsKarl DumbrellRooms Manager

Good afternoon Kerry,Thank you for choosing to stay with us and for sharing your detailed feedback. We're delighted to hear that you found our property to be very secure and that the Deluxe double room on the 38th floor offered a spacious and amazing view. We appreciate your kind words about the location, noting the proximity to DFO.However, we apologize for the inconvenience you experienced during the check-in process due to the wait, and we are actively working to improve our staffing to ensure a more efficient service.We're sorry to hear about the issue with the coffee machine in your room. Your feedback is valuable, and we will investigate and address this matter promptly to ensure a more seamless experience for our guests in the future. We also appreciate your suggestion for an alternative coffee option and will explore ways to provide a wider range of choices.We appreciate your understanding and hope that these issues did not significantly impact your overall stay. If you plan to stay with us again, we would love the opportunity to provide you with an even more enjoyable experience. Please feel free to reach out directly if you have any specific requests or concerns.Thank you once again for your feedback. We value your patronage and look forward to the possibility of welcoming you back.Kind regardsKarl DumbrellRooms Manager

Good morning Mustafa,Thank you for the perfect rating! We're delighted to hear that your experience at our hotel was a 10 out of 10. Your satisfaction is our utmost priority, and we're grateful for your positive feedback.If you have any more comments or specific feedback about what made your stay exceptional, please feel free to share them. We look forward to serving you again in the future and maintaining our high standards to earn another perfect score.Thank you for choosing our hotel!Kind regardsKarl DumbrellReservation & Guest Relations Manager

Good afternoon Cameron,We are overjoyed to see that you rated your experience with us a perfect 5 out of 5! Thank you so much for taking the time to share your positive feedback.It's always our goal to provide an exceptional stay for our guests, and your glowing rating is truly rewarding for the entire team. We're thrilled that we could meet your expectations and make your time with us enjoyable.If there's anything specific you loved about your stay or any way we can enhance your experience further in the future, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of hosting you again on your next visit.Kind regardsKarl DumbrellRooms Manager

Good afternoon Quy,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty and the time you took to provide a rating.We noticed you rated your experience a 3 out of 5, and we would be grateful if you could share more details about your stay. Your insights are essential to us as we continuously strive to improve and enhance our services.If there were any specific areas where we fell short or aspects we can address to make your next stay more enjoyable, please let us know. Your satisfaction is our priority, and we are committed to taking any necessary steps to meet and exceed your expectations.We value your patronage and hope to have the opportunity to welcome you back, providing an improved experience on your next visit.Kind regardsKarl DumbrellRooms Manager