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Nhận xét về Pullman Melbourne on the Park

5 out of 5
Pullman Melbourne on the Park
192 Wellington Parade, East Melbourne, VIC

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 472/1000 nhận xét" "
Đánh giá 8 - Tốt. 342/1000 nhận xét" "
Đánh giá 6 - Được. 117/1000 nhận xét" "
Đánh giá 4 - Kém. 49/1000 nhận xét" "
Đánh giá 2 - Tồi. 20/1000 nhận xét" "

8,6/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Danielle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will be staying here everytime we come to Melbourne. Absolutely beautiful rooms with amazing views. The staff are all so lovely especially at Dinner time with a staff named Julia she goes above and beyond everytime and for anyone. Thank you for a beautiful honeymoon Pullman and we can’t wait to come back again❤️
Lưu trú 5 đêm vào Tháng 3, 2024
Eliza Stewart Guest Experience Executive trả lời vào 12/04/2024
Dear Danielle, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Kamran

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great choice for people looking for a 5 star accommodation with walking distance to the central Melbourne
Lưu trú 2 đêm vào Tháng 3, 2024
Eliza Stewart Guest Experience Executive trả lời vào 12/04/2024
Dear Kamran, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and good rooms
Lưu trú 2 đêm vào Tháng 3, 2024
Eliza Stewart Guest Experience Executive trả lời vào 12/04/2024
Dear Lisa, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Robert

Lưu trú 1 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 22/03/2024
Dear Robert,We very much appreciate your feedback regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Donna

Lưu trú 1 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 22/03/2024
Dear Donna,We very much appreciate your feedback regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart

10/10 - Xuất sắc

Edgard

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 13/03/2024
Dear Edgard,We very much appreciate your feedback regarding your stay at Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Fabian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic service. Was greeted at our Uber by a lovely lady who asked if it was our first time at the Pullman. She showed us to the desk to check in and said hope you enjoy your stay. Our view from the 15th floor was incredible, views of the mcg and the city. Room was impeccably clean. Pool was lovely and the clivedon bar food was lovely. Can’t fault it.
Lưu trú 1 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 13/03/2024
Dear Fabian,We very much appreciate your comments regarding your stay at Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Mell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 10/02/2024
Dear Mell, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

10/10 - Xuất sắc

Grace

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Eliza Stewart Guest Experience Executive trả lời vào 10/02/2024
Dear Grace, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

10/10 - Xuất sắc

Mick, Bushfield

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay
Lưu trú 2 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 10/02/2024
Dear Mick, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

8/10 - Tốt

Sophie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We went to the tennis so super convenient. The in room dining system didn’t work well online and there were very limited options.
Lưu trú 1 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 16/01/2024
Dear Sophie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. I am glad our convenient location was beneficial to you. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

8/10 - Tốt

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
aust open stay
Lưu trú 1 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 16/01/2024
Dear Peter, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

julie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice motel
Lưu trú 2 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 12/02/2024
Dear Julie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

10/10 - Xuất sắc

julie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 2 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 16/01/2024
Dear Julie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Amanda

Lưu trú 1 đêm vào Tháng 1, 2024
Eliza Stewart Guest Experience Executive trả lời vào 10/02/2024
Dear Amanda, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

8/10 - Tốt

Cheryl

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
All was great not a good view even though i booked 9 mths in advance plus the tv connection was not good
Lưu trú 2 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 16/01/2024
Dear Cheryl, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Helen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 27/12/2023
Dear Helen, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

10/10 - Xuất sắc

Gweneth

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
peaceful location, friendly welcoming staff
Lưu trú 2 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 27/12/2023
Dear Gweneth, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

8/10 - Tốt

Scott

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good buffet breakfast, quiet room, clean and spacious, easy check in, quiet location.
Lưu trú 1 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 12/12/2023
Dear Scott, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

2/10 - Tồi

Salvatore

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Checked in at 5.00pm 6th floor resembled a war zone!! Trays of food in the hallway staff still making up rooms. Ambience was very disappointing. Shocked when I realised the bathroom was a disabled fit out
Lưu trú 1 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 27/12/2023
Dear Salvatore, Thank you for taking the time to provide some further feedback regarding your recent stay with us at Pullman Melbourne On The Park. First and foremost, I would like to apologise for the negative experience you had upon your arrival. I have specifically noted your comments so that I can address directly with the respective teams. I would like to assure you that this is not the level of service that we aim to provide nor the genuine sense of hospitality that we train our teams to display.Thank you for providing this constructive feedback, as all feedback is valued. If you would like to further discuss, please contact our Front Office Manager Keiko Kinross via email at keiko.kinross@accor.com, and she will be able to further assist you. Kind regards, Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Alys

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 12/12/2023
Dear Alys, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

10/10 - Xuất sắc

Bevan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was wonderful, the bar staff could do wonders with some politeness and improved customer service.
Lưu trú 4 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 27/12/2023
Dear Bevan, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for 2024. Sincerely, Eliza Stewart Guest Experience Executive

8/10 - Tốt

DONGBO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfy stay n good location
Lưu trú 2 đêm vào Tháng 11, 2023
Eliza Stewart Guest Experience Executive trả lời vào 12/12/2023
Dear Dongbo, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Lauren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great room, very clean and quiet. Was a little far away from city entertainment.
Lưu trú 1 đêm vào Tháng 12, 2023
Eliza Stewart Guest Experience Executive trả lời vào 12/12/2023
Dear Lauren, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,

10/10 - Xuất sắc

D

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 11, 2023
Eliza Stewart trả lời vào 05/12/2023
Dear D,Thank you for taking the time to share some feedback regarding your recent stay with us. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive

10/10 - Xuất sắc

Charles

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very friendly and on the ball.
Lưu trú 2 đêm vào Tháng 11, 2023
Eliza Stewart trả lời vào 05/12/2023
Dear Charles, Thank for you taking the time to share some feedback regarding your recent stay with us. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive

8/10 - Tốt

Stephanie

Lưu trú 1 đêm vào Tháng 11, 2023
Eliza Stewart Guest Experience Executive trả lời vào 12/12/2023
Dear Stephanie, t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

10/10 - Xuất sắc

Siobhan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel. Close to Olympic Park Staff very nice
Lưu trú 1 đêm vào Tháng 11, 2023
Eliza trả lời vào 20/11/2023
Dear Siobhan, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive

4/10 - Kém

Sam

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Corey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place to stay with stunning views
Lưu trú 1 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Caroline

Lưu trú 1 đêm vào Tháng 10, 2023
Eliza trả lời vào 20/11/2023
Dear Caroline, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive

10/10 - Xuất sắc

Kathryn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 10, 2023

6/10 - Được

Jason

Lưu trú 1 đêm vào Tháng 9, 2023
Eliza trả lời vào 20/11/2023
Dear Jason, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive

8/10 - Tốt

Richard, Del Mar

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very nice stay. It was quite spotless and everything was of very high quality. The breakfast service had a wide range of good food. Check-in was smooth and very pleasant, even in the early hours of the morning. Parking was a a little difficult with some narrow carparks and at times very full. The ticket machine was also broken so this required some discussion via the intercom to get out and collecting some tickets from the front desk. The room was immaculate and had an amazing view, and all the furnishings were high quality. Unfortunately I couldn't figure out if there was a way to turn off individual lights in the room. It seems like the new upgrades include a high tech lighting system where they all come on or go off together, unless I just couldn't figure it out. This didn't work well when I got up early while others were still asleep. The executive lounge was very nice with excellent service, a great view, and facilities perfect for either unwinding in the evening, or getting some work done away from the room at times. The pool looked amazing, but being an outdoor pool it was just a bit too cold to enjoy this time of year. The park right across the road is great for a nice stroll, and there are some excellent dining options very close as well. We had a very good stay and would be very happy to stay here again.
Lưu trú 3 đêm vào Tháng 10, 2023
Stephan Leroy - General Manager trả lời vào 11/10/2023
Dear Richard,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.I do want to apologize that we experienced issues with the heating in the Pool during your stay. We then were delayed by waiting on replacements parts to come from interstate. I am sorry this impacted your stay and assure you that our pool is normally heated all year round.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Ingo, Augsburg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel, service is excellent, especially at the restaurant
Lưu trú 1 đêm vào Tháng 10, 2023
Stephan Leroy - General Manager trả lời vào 08/10/2023
Dear Ingo,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Russell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic weekend. Fantastic Venue.
Lưu trú 2 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 03/10/2023
Dear Russell,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 01/10/2023
Dear Linda,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Our room was lovely for our 2 night stay . We had lunch on Saturday at the restaurant. Very disappointing. Buffet lunch . Luke warm food .
Lưu trú 2 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 01/10/2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your or our own expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Unfortunately as this review has come through anonymously we aren't able to follow up further with you regarding this matter.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future by staying with us again.

8/10 - Tốt

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 26/09/2023
Dear Simon,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Lynette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely stay . Coming back next weekend for the footy
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 24/09/2023
Dear Lynette,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Georgina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 24/09/2023
Dear Georgina,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great rooms, view and location. Stayed as going to AFL finals. Excellent would definitely stay again
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 22/09/2023
Dear Mark,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Lea Jade

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love staying here very clean
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 18/09/2023
Dear Lea Jade,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

sonia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Outstanding property! Truly 5 stars!
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 15/09/2023
Dear Sonia,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

8/10 - Tốt

Rodney

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent front of house staff. Clean,well-positioned adjacent to MCG. Room service somewhat slow.
Lưu trú 1 đêm vào Tháng 9, 2023
Stephan Leroy - General Manager trả lời vào 15/09/2023
Dear Rodney,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.I am sorry you experienced delays with our In Room Dining service. We have recently recruited a new Executive Chef and are making changes to further improve this service for our valued guests.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

8/10 - Tốt

Anilyn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Stephan Leroy - General Manager trả lời vào 30/08/2023
Dear Anilyn,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Lea Jade

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 1 đêm vào Tháng 8, 2023
Stephan Leroy - General Manager trả lời vào 29/08/2023
Dear Lea,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

10/10 - Xuất sắc

Tricia

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From the moment I arrived until the moment I left, staff were attentive, kind, professional and provided me with a level of service that I could only hope could be emulated elsewhere. The accessible accommodation was perfection. It not only was practical and able to meet me needs as a person with a disability, it also looked fabulous. I will definitely stat there again.
Lưu trú 1 đêm vào Tháng 8, 2023
Stephan Leroy - General Manager trả lời vào 17/08/2023
Dear Tricia,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project and the improvements made to our accessible rooms.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. If there is anything else we can do to make your next stay more comfortable, please don't hesitate to let our team know.All the very best for the remainder of 2023, we look forward to your next stay with us.

10/10 - Xuất sắc

Kristy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, clean, friendly staff.
Lưu trú 1 đêm vào Tháng 8, 2023
Stephan Leroy - General Manager trả lời vào 14/08/2023
Dear Kristy,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.

8/10 - Tốt

Steve

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023
Stephan Leroy - General Manager trả lời vào 25/07/2023
Dear Steve,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for 2023.