6/10 - Được
Myra
Đi cùng bạn đồng hành
17/11/2025
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I rated this hotel 3 stars for two main reasons.
First, my initial interaction at check-in was VERY disappointing. After a 6 drive, I expected a warm greeting, but Marcus (the African American young man with the ponytail) was noticeably VERY rude. I spoke upon entering, and he did not respond. Instead, he looked at me as if I were an inconvenience. I chose to overlook it due to my long day.
When I received my room assignment, it was located on the first floor near the front desk and elevators, which I felt might be noisy. I said, ‘Excuse me, Marcus,’ but again received no verbal response, just a look that made me feel like I was bothering him. When I requested a room change, he sighed loudly, held out his hand for the previous key cards, and continued typing without saying a word. His demeanor was VERY unprofessional and dismissive.
Second, the bathroom in my room was not thoroughly cleaned. There was leftover soap from the previous guest, and the shower had mildew marks that could be improved with a deeper cleaning or use of stronger products like bleach.
On a positive note, the remainder of the staff, everyone except Marcus, was wonderful. They were friendly, helpful, and made the rest of my stay enjoyable. The room itself was clean and comfortable
Myra
Lưu trú 2 đêm vào Tháng 11, 2025