Khách sạn Mentor

"Friendly staff. Clean room."

"Three things-- 1.) The front desk staff consistently greeted and acknowledged me, unlike the two other properties I stayed at this trip. Greeting and acknowledging guests is basic hospitality 101 and, as a former front desk person myself, was glad to see it practiced here. 2.) Readily available luggage carts, again unlike the aforementioned properties. 3.) Found a hair on the toilet set, BUT that is foregiveable given that I discovered a mound of hair and a bug on the shower drain at another...

"Room 204, the bathroom needs completely redone. Otherwise our stay would have been excellent."

"The room itself was average, but as a single woman traveling I was disappointed that the front desk clerk gave me a first floor room with an adjoining room. I would have asked to change rooms but the check in process alone took a very loooong time, and he really seemed to be struggling with it. I had plans and didn’t have time to wait. I just felt uncomfortable when I got back. "

"Nice resto bldg. decent price"

"The room was very comfortable. The tea/coffee station in the lobby was great. Everything was very clean."

"Perfect for our sports weekend stay "

"Property was very clean and spacious "

"Clean and safe hotel"

"Loved our stay. Didn't like that the front desk came to our door 10 minutes prior to checkout to ask if we staying or checking out. "

"The beakfast was fresh, A/C worked fine........unfortunately there was a period of about 4 hours w/o water. I was not in my room when the front desk tried to reach me and there was no phone message or even a note slipped under the door. I stayed at this same hotel last July (first floor) and thought it was excellent.......This time I was put into a well worn handicap room (NOT requested) on the third floor. It was not as clean or as well taken care of.......If someone is NOT handicapped, it...

"Overall, my stay was a good experience. Really liked that the breakfast buffet is included. Only complaint is that the shower floor is surprisingly very slippery and caused me to fall."

"Friendly, accommodating staff!"

"A nice roomy space in a convenient location."

"Front desk staff was unfriendly and coffee needs attention if you are hosting a coffee free service make sure it is hot and coffee condiments are stocked regularly."

"Breakfast was great"

"The room was clean, but not like what was pictured online when I booked. Hotel is older and in disrepair as was the room. The room was also VERY sparse and furniture was pretty beat up. I felt like I paid WAY too much money for the condition of the hotel and room. "

"We stayed in a King Suite that had a separate door on the bedroom and a pullout couch. The room included a small kitchenette with a nice-sized fridge, way bigger than is typical. We didn’t use the dishes or appliances but did sit at the table & eat our take out. Room was clean but shower/bathroom showed small signs of water damage and could use a tiny update. The only other downside was that the spare blanket we tried to use for pullout bed was pulling and shedding everywhere. We went out and...

"Dirty"

"While the website states "no elevator", NO WHERE does it say that the units are on the 3rd & 4th floors, up VERY STEEP stairs. NOT user-friendly."