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Nhận xét về Lexington by Hotel RL Miami Beach

2.5 out of 5
Lexington by Hotel RL Miami Beach
4299 Collins Avenue, Miami Beach, FL

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 373/1144 nhận xét" "
Đánh giá 8 - Tốt. 284/1144 nhận xét" "
Đánh giá 6 - Được. 203/1144 nhận xét" "
Đánh giá 4 - Kém. 122/1144 nhận xét" "
Đánh giá 2 - Tồi. 162/1144 nhận xét" "

7,2/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Devon

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Misleading information and photos. Property is “under renovation” but seemingly no amenities are available and even upgraded rooms are in disarray. Parking is not provided, there’s a tiny, extremely limited lot available at additional fee and not worth the cost. Also, we had a prepaid for a two night stay, however after one night, we promptly cancelled our second night and left. Staff is unhelpful and quick to dismiss issues with no real resolution. Would not recommend staying here!
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Hayden

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Place was very nice. Definitely an older property but parts have been renovated. Staff was very nice and our room was very clean l. Beautiful spot on the beach and very convenient location.
Lưu trú 5 đêm vào Tháng 3, 2024
Complex General Manager trả lời vào 27/05/2024
Dear Hayden, Thank you for being our guest at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you were pleased with our ideal location near the refreshing beach, comfortable accommodations, and devoted service provided by our dedicated staff. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano, Complex General Manager

8/10 - Tốt

joseph

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good for a short stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 27/05/2024
Dear Joseph, Thank you for the excellent review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us, and we appreciate you taking the time to share your comments. We hope to see you again on your next trip to Miami Beach! Luis Arellano, Complex General Manager

8/10 - Tốt

Carlos

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It was okay
Lưu trú 1 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 26/05/2024
Dear Carlos, We're thrilled to see your kind rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Lexington by Hotel RL Miami Beach. Thanks for choosing us for your time in the area; we hope to see you again soon.Luis Arellano,Complex General Manager

10/10 - Xuất sắc

José

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 27/05/2024
Dear Jose, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

10/10 - Xuất sắc

darla

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Beach is your back yard. Loved it
Lưu trú 1 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 22/05/2024
Dear Darla, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

8/10 - Tốt

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The water pressure for a shower could be better.
Lưu trú 1 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 22/05/2024
Dear Brian, Thank you for choosing Lexington by Hotel RL Miami Beach and sharing your experience. We are glad to know you enjoyed your overall stay with us. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, and we look forward to your next visit. Luis Arellano,Complex General Manager

10/10 - Xuất sắc

Brenda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A unos pasos del mar la playa muy limpia y con el servicio de bar en la piscina
Lưu trú 4 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 22/05/2024
Dear Brenda, Thank you for being our guest at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you were pleased with our ideal location, refreshing beach, and excellent on-site bar service at the pool. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,Complex General Manager

2/10 - Tồi

Adrian, Round Lake Beach

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I read the reviews and felt it would be a decent place. I am so disappointed and disgusted. The restaurant photos are a total catfish. There is no back security fence but a keycard gate. the hotel rear door is not always closed allowing outside people access. The pool bar charged me 9 for a beer that was 5 on the actual menu. The towels are locked behind the front desk and you have to sign them in and out. No ice on any floor other then 5 and the lobby. The amount of homeless people at the pool and pool bar was surprising. Do not stay here.
Mario Mata trả lời vào 22/05/2024
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

8/10 - Tốt

Paula

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfy and a walk away to the beach
Lưu trú 3 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 21/05/2024
Dear Paula, Thank you for choosing to stay at the Lexington by Hotel RL Miami Beach and for taking the time to share your experience. We appreciate you pointing out our convenient location to the beach. We are delighted we exceeded your expectations for a relaxing visit, and we look forward to welcoming you back whenever your travels bring you to Miami Beach!Luis Arellano,Complex General Manager

8/10 - Tốt

John

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is just a little bit rough around the edges, but all in all it’s the perfect location , walkable to the ocean great pool and lots of dining and shopping nearby. And super friendly staff !
Lưu trú 3 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 21/05/2024
Dear John, Thank you for selecting Lexington by Hotel RL Miami Beach and for your kind rating. We are delighted to read that you loved our location was convenient for your plans in addition to our devoted associates and the pool. Having said that, we have taken additional note of your feedback regarding the updates needed in our hotel as we are continuously working on plans for ways to enhance our guests' experiences. We hope to welcome you back to our area.Luis Arellano,Complex General Manager

10/10 - Xuất sắc

Rossina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La zona era súper tranquila y el ho5el está frente al mar.
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was well kept
Lưu trú 1 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 20/05/2024
Dear Brian, We are thrilled to hear that you had such a wonderful experience at Lexington by Hotel RL Miami Beach and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Luis Arellano,Complex General Manager

8/10 - Tốt

Katy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Beautiful hotel and great for a one night stay in Miami. Room were spacious.
Lưu trú 1 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 14/05/2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property!

8/10 - Tốt

josue

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool and the beach
Lưu trú 2 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 13/05/2024
Glad to hear you had a great time with us, we hope to see you again soon!

10/10 - Xuất sắc

Astrit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 4 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 12/05/2024
Dear Astrit, Thank you for the excellent review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us, and we appreciate you taking the time to share your comments. We hope to see you again on your next trip to Miami Beach!Luis Arellano,Complex General Manager

4/10 - Kém

Jennifer

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
This was our last stay on a road trip down to Miami. We stayed two nights. I booked an oceanfront room. Upon arriving, the front desk clerk (should have looked at his name), looked at me skeptically when I told him it was an oceanfront room (after telling me it was ocean view). He made me prove it by showing my Expedia booking. So when I proved it he mumbled and finished checking me in. I said “so do you have one available”. Mumbles and nods kind of a yes. So I go up to the room and it is not oceanfront. It is on side of building - with ocean view. Not feeling great as now I have to go down and complain. So I go down there and tell him that is not an oceanfront room. He says “sorry, I guess we overbooked”. Just felt so slimy that he had lied about having one and just sent me up there anyways, waiting to see if I complained. Made me not trust him and just started the stay off on the wrong foot. He then offered to comp me the resort fee and parking. So at least he did something, just felt so slimy the way he handled it. The room was decent, modern furnishings, clean. Windows were caked shut by paint etc. The lobby/hallways and pool area are pretty outdated. Pool area is ok. There is a little bar but we didn’t buy anything. Good access to beach right across the walking path. The main thing that was really bad about the stay itself was the banging of the doors! It was almost comical how loud it was. Maid staff and guests opening/closing doors. BANG! So loud!
Lưu trú 2 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 10/05/2024
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

6/10 - Được

Sheila

Lưu trú 1 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 11/05/2024
Dear Sheila, Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Luis ArellanoComplex General Manager

8/10 - Tốt

Sandy

Lưu trú 2 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 10/05/2024
Thank you for your review! We look forward to welcoming you back again soon.

10/10 - Xuất sắc

Marcela

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Llegue a las 11:30 pm y solo queria descansar y Me dieron mi abitacion Y yo avia recerbado con balcon, la chica que estaba en recepcion le pregunte pero se enojono ,y mejor esper.hotro día para preguntar , al hotro dia hable con el sen̈or Hector y muy hamable trato de darme me con balcon pero no se pudo,pero.almenos fue chevere con nosotras tambien a la senora Esperancita muy buena ,nos la pasamos super bien todo serca ,la playa el trasporte ,todo fue padre .La picina muy limpia la verdad fue muy padre estar en este hotel Lexinton .si volveria a hospedarme ,la recamarera fue muy amable y nos lipiaba super bien gracias ,mis 4 dias fueron muy trankilos y seguros ,gracias y esperamos regresar pronto.Att marcy New york Llegue a las 11:30pm y supuesta mente tenia una avitacio con balcon y me dieron sin vista el.senor Hector trato de hayudar me ,gracias por tratar almar ,al hotro día senor teniqutener una avitacio
Lưu trú 4 đêm vào Tháng 5, 2024
Mario Mata trả lời vào 08/05/2024
Muchas gracias por tu comentario! Es realmente agradable saber que tuvo una experiencia tan maravillosa en nuestra propiedad!

8/10 - Tốt

Graca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was excellent! Staff very nice. The room I booked with king bed was not available when I arrived but they were able too switch me over to the correct room the next day. I think that charging a resort fee that there should be more resort feel out in the pool area. Not sure why there was a resort fee
Lưu trú 5 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 08/05/2024
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 - Xuất sắc

DAVID A.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 09/05/2024
Dear David, It is rewarding to know you loved your stay! All of us here at Lexington by Hotel RL Miami Beach look forward to making many more great memories with you. Thank you for choosing us during your time in our area.Luis Arellano,Complex General Manager

6/10 - Được

Emely

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Mario Mata trả lời vào 08/05/2024
Thank you for your review. It is great to see that you enjoyed your time with us.

6/10 - Được

Dibekulu

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ
Not bad experience. 5/10
Lưu trú 5 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 06/05/2024
Dear Dibekulu, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Luis ArellanoComplex General Manager

2/10 - Tồi

Bill

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ice machines all broke
Lưu trú 2 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 06/05/2024
Dear Bill, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns you had with the ice machines and any inconvenience this caused you. We have taken note of your comments and will make sure this is appropriately addressed. We are grateful for your patience and hope to see you again soon.Luis ArellanoComplex General Manager

6/10 - Được

Gabriel, Ansonia

Very noisy. No breakfast on property. No do not disturbed sign
Lưu trú 4 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 06/05/2024
Dear Gabriel, Thank you for reviewing your stay. We are disappointed that we did not meet all of your expectations and hope you will accept our apologies for the noise disturbances you experienced. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

8/10 - Tốt

Sylvia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Ein älteres Gebäude, welches jedoch durch Sauberkeit, die top Lage, hübscher Pool-Anlage zu empfehlen ist. Das Preis-Leistungsverhältnis ist in Ordnung! Flughafen-Expressbus 150 hält direkt vor dem Hotel, was auch ein Vorteil ist! Würde mich je nach saisonaler Hotelrate wieder kommen, weil ich mich gut aufgehoben gefühlt habe.
Lưu trú 2 đêm vào Tháng 5, 2024
Complex General Manager trả lời vào 04/05/2024
Dear Sylvia, Thank you for the wonderful review of your stay at Lexington by Hotel RL Miami Beach. We are delighted to read that you loved our impeccable property combined with our location was convenient for your plans and the pool. We appreciate you mentioning that you found us at a good value. It was a pleasure serving you, and we look forward to your next visit to our area.Luis Arellano,Complex General Manager

8/10 - Tốt

Omar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great location with good facilities. Beach access is truly just steps away. Staff was courteous. The rooms are a little dated. Overall, a great value.
Lưu trú 4 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 02/05/2024
Thank you so much for the positive review. It is great to see that you enjoyed your time with us.

10/10 - Xuất sắc

christophor

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really enjoyed my stay here. very quiet, clean, staff were really nice and helpful. Only one thing i would say could be better is more alcohol choices at the pool bar lol. Other then that i will def be back there to stay. perfect location, walking distance from food, beach highly recommend. Thank you lexington hotel
Lưu trú 5 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 02/05/2024
Dear Christophor, Thank you for leaving feedback about Lexington by Hotel RL Miami Beach. We are glad our associates helped to elevate your visit and that you loved our ideal location and clean property. We will share your compliments with everyone. We appreciate your recommendation and love knowing you plan to return. Luis Arellano Complex General Manager

8/10 - Tốt

Licinio

Thích: Sạch sẽ, nhân viên & dịch vụ
It was a very nice stay, Mario at the front desk was great!! Very helpful and pleasant to deal with, the hotel staff did a great job keeping everything nice and clean and always provided us with towels, soap and toilet paper without giving us a hard time or with attitude. My only complaint is the beds could be a queen size, but they are comfortable though. The hotel could use some updating as well. But if you are on a budget, this place is perfect.
Lưu trú 6 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 30/04/2024
Dear Licinio, Thank you for choosing to stay at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you enjoyed your overall stay with us and that you were especially pleased with our courteous associates and the price of your visit. We also appreciate you recognizing Mario for his efforts, and we will surely share your compliments with him. However, we are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also regret the concern you had with our beds. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Luis Arellano,Complex General Manager

10/10 - Xuất sắc

Ronald

Lưu trú 3 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 18/05/2024
Dear Ronald, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

4/10 - Kém

harshitha, Farmington Hills

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were smelling and I had rashes on my skin Maintenance was not that good can improve a lot
Lưu trú 5 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 28/04/2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

4/10 - Kém

Manuel Antonio Fernandes

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yes
Lưu trú 5 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 28/04/2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

6/10 - Được

Edgardo

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Shower tub was dirty. Interior needs a little of restoration and location is ok
Lưu trú 2 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 28/04/2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

10/10 - Xuất sắc

shelly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place is right on the beach! There is a short walk, less than a city block to the water! From check in to check out the staff were very friendly and accommodating. Even one night when I was experiencing a terrible headache, a staff member helped me to get some medicine. I was very miserable, but he was great! I will choose to stay there any chance I get.
Lưu trú 2 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 27/04/2024
Thank you so much for the positive review. We would love to welcome you back again soon!

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 28/04/2024
Thank you for your review. It is great to see that you enjoyed your time with us.

4/10 - Kém

TANAISHA A

Không thích: Sạch sẽ, nhân viên & dịch vụ
As soon as i got to the hotel i checked the covers and there was stains. I called downstairs no one answered had to go downstairs to let them know. 9/10 you go downstairs no one is standing at the desk you have to “excuse me, excuse me” until they come out. The parking lot have the dumbest system you have to call them from your cellphone for them to open the gate one of the times we had to call three times before they finally answered the phone. You better hope your phone doesn’t die or no one is chasing you, you’ll get caught. The hotel needs a deep cleaning they need to wipe the spots off the walls, crumbs off the computer chairs and mildew off the cracks of the tub before they let a customer stsy in it.
Lưu trú 3 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 28/04/2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

8/10 - Tốt

Syed

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is a poor condition. Lot of noise from other room. Lack of resources of dining. Room complementary staff is not enough.
Lưu trú 4 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 27/04/2024
Thank you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Lexington Hotel. We would love for you to give us another chance next time.

10/10 - Xuất sắc

Shaqwanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Mario Mata trả lời vào 27/04/2024
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 - Xuất sắc

Jason Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would definitely recommend the Lexington.
Lưu trú 3 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 30/04/2024
Dear Mr. Michael, Thank you for the generous rating and your recommendations. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

10/10 - Xuất sắc

Joann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel great pool area with bar and food. Access to the beach with lounge chairs and umbrella included.
Lưu trú 1 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Joann, Thank you for sharing the highlights of your stay at the Lexington by Hotel RL Miami Beach. We are happy you enjoyed our excellent pool area. We hope you will make us your home whenever you are in the area. Luis ArellanoComplex General Manager

2/10 - Tồi

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Maria, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Luis ArellanoComplex General Manager

10/10 - Xuất sắc

Christina, Young America

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Christina, Thank you for choosing the Lexington by Hotel RL Miami Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Luis ArellanoComplex General Manager

10/10 - Xuất sắc

LIDIA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I just spent 5 days with my daughter for her 16th birthday at Lexington Hotel . What a beautiful place !!! 😍❤️🌴☀️. We were on the 8th floor with pool & ocean view. You should see my daughter’s face when we walked in :)) Stuff were treating us as family and we will truly miss them!!! Everyone was so kind and friendly . Truly beautiful place to go with your family . 5 stars - we are definitely loving them :))
Lưu trú 4 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Lidia, Thank you for taking time out of your day to share your remarks. It is always very encouraging to see such positive scores concerning your recent experience here at the Lexington by Hotel RL Miami Beach, particularly when it comes from those who matter most- you! Again, thank you for letting us know how much you and your daughter enjoyed our beautiful property and friendly staff. We hope to welcome you back soon.Luis ArellanoComplex General Manager

6/10 - Được

Joseph

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
On entering the hotel you can see how tired and dated it is, however all areas are clean. Check in straight forward, we were not informed about the offer of free towels you are allowed for around the pool. Room is spacious and the view over looking the beach is fantastic. The toiletries are cheap the bed sinks in the middle. However the noise levels are the worst. Huge gaps under the door means you hear everything. Thin wall mean you hear everything. Old windows mean you hear everything outside.
Lưu trú 1 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Joseph, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the noise disturbance during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Luis ArellanoComplex General Manager

6/10 - Được

Magerlin

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is so clean but the pool and other areas I don't like because it’s look like so old and need maintenance.
Lưu trú 2 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 23/04/2024
Dear Magerlin, Thank you for choosing our hotel and sharing your feedback. Although you liked your clean room, we apologize for the concerns with our common areas, and we will address this appropriately. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

10/10 - Xuất sắc

Betty

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exelent service
Lưu trú 2 đêm vào Tháng 4, 2024
GENERAL MANAGER trả lời vào 22/04/2024
Dear Betty, Thank you for the perfect rating. We are delighted you enjoyed your stay with us and appreciate the compliments on our friendly staff and outstanding service! We look forward to welcoming you back to Lexington by Hotel RL Miami Beach on your next trip this way.Luis Arellano,Complex General Manager

6/10 - Được

crystal

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Little outdated overall it was ok
Lưu trú 3 đêm vào Tháng 4, 2024
Complex General Manager trả lời vào 21/04/2024
Dear Crystal, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Luis Arellano,Complex General Manager

2/10 - Tồi

Susan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very low quality accommodation, staff incompetent and unable to communicate properly with guests.
Lưu trú 2 đêm vào Tháng 4, 2024
GENERAL MANAGER trả lời vào 22/04/2024
Dear Susan, Thank you for taking the time to share your feedback. We are sorry to read that the room you were in did not meet your expectations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. Furthermore, we want you to know we are committed to providing the highest level of service and quality for every guest, therefore we will address these issues with the appropriate individuals. We hope you will accept our sincere apologies for your disappointing experience and consider giving us another chance to make a better impression.Luis Arellano,Complex General Manager

8/10 - Tốt

Shyamala

Lưu trú 2 đêm vào Tháng 2, 2024
GENERAL MANAGER trả lời vào 22/04/2024
Dear Shyamala, Thank you for the kind rating of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us. We hope to see you again on your next trip to the area.Luis Arellano,Complex General Manager