Hotel is located very close to the airport which is convenient when waiting to take a flight. The facilities look new, with a modern feel and clean. However, due to the poor customer service my family and I received, I would never return nor recommend it to anyone. One of their front desk person, evidently does not like what he does or he is just lazy. Every single time he was on his shift, he placed all the calls on hold without even acknowledging nor allowing me to speak. This happened so many times even before our arrival to the hotel, when we needed guidance about the shuttle, until when we needed assistance with our next door neighbors that were having a loud party. He never allowed me to speak, he automatically said" please hold" and left me waiting. While I was on hold my husband went downstairs to speak to him, and guess what? He was there doing nothing. If the hotel management does not take action this hotel will loose business in no time. I am sure I was not the only customer that went through this!