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Nhận xét về Royal Palm South Beach Miami, a Tribute Portfolio Resort

4.5 out of 5

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 638/1429 nhận xét" "
Đánh giá 8 - Tốt. 349/1429 nhận xét" "
Đánh giá 6 - Được. 204/1429 nhận xét" "
Đánh giá 4 - Kém. 104/1429 nhận xét" "
Đánh giá 2 - Tồi. 134/1429 nhận xét" "

8,2/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have been coming to the Royal Palm for years the staff is better than ever. Just solid good people. Alberto stood out particularly at the pool he's perhaps one of the best pool men on Collin's Avenue. The Beach crew was great too. The staff was helpful and put the guests first. Room was fine with good views and TV no complaints. Pool was warm but fine. I'll be back.
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The best part of the stay was the location. At the beach with lots of shops and restaurants a few blocks away.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Mark, thank you for taking the time to share your experience at the Royal Palm South Beach Miami. It is wonderful to hear that you enjoyed our prime location right by the beach, with numerous shops and restaurants just a few blocks away. We are thrilled to know that this aspect of your stay was the highlight for you. Our team members are dedicated to ensuring that our guests have a fantastic time, and your kind words are greatly appreciated. We're looking forward to welcoming you back for another memorable stay in the vibrant heart of South Beach!

10/10 - Xuất sắc

Laquilla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Laquilla, thank you for your glowing rating of the Royal Palm South Beach Miami! We're thrilled to know that you had such a positive experience with us. Our team members are dedicated to providing exceptional service, and it's wonderful to see that reflected in your rating. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 - Xuất sắc

angelic

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the service !
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Angelic, the team at Royal Palm South Beach Miami is thrilled you loved the service! Our team members strive to provide exceptional experiences for all our guests. We look forward to your next visit. Safe travels!

8/10 - Tốt

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is in a perfect location and has many great features, including the staff. Room wasn't as clean as I would have expected when checking in. The paint and carpet are showing signs of wear.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Michael, thank you for sharing your experience at Royal Palm South Beach Miami. It is great to hear that you enjoyed our prime location and appreciated our amenities and team members. We do regret that your room did not meet your cleanliness standards and acknowledge your comments about the paint and carpet conditions. Your feedback helps us improve and is very much appreciated. We're looking forward to welcoming you back for an even better stay in the future.

4/10 - Kém

Naveen, Nashua

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Naveen, thank you for sharing your feedback. We notice that your experience with us was not up to your expectations. Your satisfaction is important to us, and we strive to provide better experiences for our guests.We would appreciate if you could provide more details about your stay so we can address any specific concerns you might have had. Our team is committed to continuous improvement and ensuring each guest has a memorable visit.

10/10 - Xuất sắc

Latonya

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Omg! This property was amazing! I got back 3 days ago and I'm still thinking about my stay here. I took my husband for his birthday and he loved it very bit of his stay. The best part was the staff!!! So professional, friendly, amazing and they even upgraded our room when requested. We even booked an extra night we loved it so much. Free breakfast and complimentary drinks was also great! We will definitely stay here again next time we travel to Miami!
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Latonya,Thank you for sharing your wonderful experience at the Royal Palm South Beach Miami! It is delightful to hear that both you and your husband had such a memorable stay, especially for his birthday. Our team members take great pride in providing exceptional service, and it is heartwarming to know they contributed positively to your visit. We're thrilled that you enjoyed your room upgrade, extended your stay, and appreciated the complimentary breakfast and drinks. We're looking forward to welcoming you back on your next trip to Miami!Best regards,The Royal Palm South Beach Miami Team

10/10 - Xuất sắc

Vincent Edward

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was fantastic the staff bent over backwards to do anything you needed. The only problem we had was on there website it says beach umbrella's are supplied with loungers but there was a fee.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Vincent Edward, thank you for your wonderful review of your stay at Royal Palm South Beach Miami! It is delightful to hear that our team members went above and beyond to meet your needs and ensure your stay was exceptional. We also appreciate your feedback regarding the beach umbrella service and will certainly look into clarifying this on our website. Your insight is valuable to us, and we are thrilled to know that overall, you had a fantastic experience. We look forward to welcoming you back for another splendid stay!

2/10 - Tồi

Bianca

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Bianca, thank you for sharing your experience. It is disappointing to learn that your visit did not meet your expectations. We strive to provide an excellent experience for our guests, and your feedback is invaluable. If you have specific concerns or details about your stay that you would like to share, please reach out to us directly. We hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 - Xuất sắc

Saroj

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe and easy access to beach
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Saroj, thank you for your positive feedback about your stay at Royal Palm South Beach Miami! We're delighted to hear that you found the beach access safe and convenient. Our aim is to provide a seamless and enjoyable experience, and it's great to know we met your expectations. We'd love to host you again soon!

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Peter, thank you for your outstanding rating of Royal Palm South Beach Miami. The entire team is thrilled to know you had a fantastic stay. Your positive feedback is greatly appreciated and encourages us to continue providing exceptional service. We hope you created wonderful memories and look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 - Được

Zaida

Thích: Nhân viên & dịch vụ
Check in was great but once I got to my room, the door would not lock from the inside. There was no frig even though I requested one beforehand because I am diabetic and use insulin. The phone did not work, so I repeatedly had to go downstairs. Front desk would not pick up even when I used my personal phone. Will not stay there again.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Zaida,Thank you for sharing your experience. It is wonderful to hear that you had a smooth check-in. It is concerning to learn about the issues you encountered in your room and with our communication channels. Our team strives to ensure every guest has a pleasant stay, and it appears we fell short during your visit. We understand the importance of having essential amenities like a refrigerator, especially for medical purposes. Your feedback will indeed be reviewed to see how we can enhance our service going forward. Although your experience did not meet your expectations this time, we do hope you might reconsider and give us another opportunity in the future.

10/10 - Xuất sắc

Bianca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
One of the best hotels I’ve stayed in
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Bianca, thank you for your kind words! The Royal Palm South Beach Miami team is thrilled to hear you had a fantastic stay. Knowing that you consider our establishment one of the best you have ever stayed in genuinely warms our hearts. We strive to offer exceptional experiences, and it's wonderful to see our efforts reflected in your feedback. We're looking forward to welcoming you back for another memorable visit.

4/10 - Kém

Khoa

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Paying resort fee but no bathrobes and slippers. Got yelled at by a staff because I couldn’t open the gate to the beach.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Khoa, thank you for sharing your feedback. It is disheartening to hear that your experience did not meet expectations. The convenience and comfort of our guests are top priorities, and the absence of amenities is being reviewed. Additionally, respectful communication from our team members is crucial, and your experience with the gate access situation will be addressed to ensure better handling in the future. We hope to have another opportunity to provide you with the experience you deserve.

8/10 - Tốt

Arelis

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
We appreciate your lovely rating, Arelis!The satisfaction of our guests is important to us so we can't wait to see you back again at Royal Palm South Beach Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - Xuất sắc

julisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just what to thank Mahaia and Christopher! Customer service was amazing!!! Friendly and welcoming! Made me feel safe as a woman solo traveler it was nice to know they were at the front desk! Great job guys! Will be back!
Customer Service trả lời vào 17/05/2024
julisa, thank you for highlighting your positive experience at Royal Palm South Beach Miami. Mahaia and Christopher will be delighted to hear your kind words. It is wonderful to know that their friendly and welcoming demeanor made you feel safe, especially as a solo traveler. We appreciate you sharing this with us and are thrilled to hear you plan on returning. Our team looks forward to making your next stay just as memorable.

6/10 - Được

Corinne

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Rooms aren’t as nice as I was hoping for the price paid, but it’s a perfectly fine place to say for vacation. Kind staff.
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Corinne, thank you for sharing your thoughts. It is great to hear you found our team members to be friendly and accommodating. We note your feedback regarding the room expectations and truly appreciate your candor. Your insights are invaluable in helping us improve our offerings. We hope to have the pleasure of welcoming you back for an enhanced experience in the future.

10/10 - Xuất sắc

Anna Jessica

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved being with my family at Royal Palm South Beach Miami. Super polite and friendly attendants. Quiet and cozy place. It was perfect! Wonderful view 😍😍
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Anna Jessica,Thank you for your lovely review! The team at Royal Palm South Beach Miami is thrilled to hear you and your family had such a wonderful time with us. Our colleagues take great pride in providing polite and friendly service, ensuring all guests feel warmly welcomed. We are also delighted you enjoyed the tranquil and cozy environment as well as our breathtaking views.We look forward to welcoming your family back soon for another perfect stay!Warm regards

8/10 - Tốt

Pavel

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Pavel, thank you for sharing your positive feedback on Expedia. The team at Royal Palm South Beach Miami is delighted that you had an enjoyable stay. We strive to provide exceptional experiences for all our guests. We're looking forward to welcoming you back soon for another memorable visit.

8/10 - Tốt

Akina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was pleasant and clean.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Akina, thank you for choosing Royal Palm South Beach Miami and sharing your positive experience. We are glad to hear that our clean and pleasing environment contributed positively to your stay. Our team aims to uphold high standards of cleanliness and ambiance for our guests to enjoy. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Adriana Kaitlin

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Adriana Kaitlin, thank you for your positive rating of the Royal Palm South Beach Miami! It is wonderful to know you had a pleasant experience with us. Our team members work diligently to ensure each guest enjoys their stay, and it's gratifying to see that reflected in your rating. Should your travels bring you back to Miami, we look forward to welcoming you again. Have a wonderful day!

10/10 - Xuất sắc

Keith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 14/05/2024
Keith, we are delighted to know that you enjoyed your stay at Royal Palm South Beach Miami. It's a privilege to offer memorable experiences for our guests, and your positive rating signifies we were successful in our endeavor. We genuinely appreciate your feedback and certainly hope we'll have the pleasure of welcoming you back for another splendid stay in the future.

6/10 - Được

Leonor, New York

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Nerds improvement
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/05/2024
Leonor, we appreciate the time you took to share your review with us. Please note that we aim to constantly evolve and enhance our guest experience. We'd appreciate any specific feedback you could share that could contribute to improvement. Your constructive feedback can play an integral role in our steadfast dedication to consistently exceed expectations of our esteemed patrons like you.

2/10 - Tồi

Manuel Martinez

Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Manuel Martinez, it's regrettable to hear that your stay did not meet your expectations. While you left no specific details, we understand that there may have been areas where we fell short. It is our prime endeavor to provide our guests with the best experiences, your feedback is a crucial part of that. We'd appreciate the chance to regain your trust and afford you the quality service we pride ourselves in. Thanks for your valuable input.

10/10 - Xuất sắc

Erickson, Plano

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service !
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 11/05/2024
Erickson, it's fantastic to hear you found the service at Royal Palm South Beach Miami to be praiseworthy! Our team members strive to deliver exceptional service and it's wonderful to know this was evident during your stay. We can't wait to welcome you back on your next trip to Miami. We trust it will be another excellent experience.

4/10 - Kém

Diana

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/05/2024
Diana, it's concerning to discover that your stay did not meet expectations, as we consistently strive to ensure every guest's satisfaction. Although you didn't provide details, we value your feedback and it assists us in our unending quest to enhance guest experiences. We hope that you will allow us another opportunity to demonstrate the high-quality hospitality that we are known for.

10/10 - Xuất sắc

Pedro Antonio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Buena relación calidad precio
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 11/05/2024
Pedro, es un placer saber que encontraste valor por tu dinero en Royal Palm South Beach Miami. Nuestro objetivo es ofrecer una experiencia de alojamiento excepcional que combine comodidad con asequibilidad, y estamos contentos de haberlo logrado. Gracias por elegirnos para su estadía en Miami y esperamos darle la bienvenida nuevamente en el futuro.

8/10 - Tốt

Simonica

Đi cùng bạn đồng hành
I had great time
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 09/05/2024
Simonica, it's truly delightful to hear that you enjoyed your time at Royal Palm South Beach Miami. We strive to offer unforgettable experiences to all our esteemed guests, and your positive feedback reaffirms the hard work put in by our team. We appreciate your choice of our hotel for your stay and look forward to having the pleasure of serving you again in the future.

6/10 - Được

CELINE

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/05/2024
Thank you for sharing your feedback, Celine.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 - Kém

Frank

Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 25/05/2024
Frank, thank you for taking the time to leave a rating. It seems your experience with us wasn't entirely satisfactory. Our team always strives to provide memorable stays for our guests, and we regret that we fell short during your visit. We hope you might consider giving us another opportunity to better serve you in the future.

8/10 - Tốt

Tiffany

Thích: Sạch sẽ, nhân viên & dịch vụ
Pricey needs updates
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 05/05/2024
Tiffany, thank you for choosing to stay at Royal Palm South Beach Miami and for sharing your thoughts. We're committed to striking the right balance between value and quality, and we continuously strive to enhance our facilities. Your feedback provides invaluable insights that will assist in future improvements. We hope to welcome you back to experience any positive changes firsthand.

2/10 - Tồi

Viktoriia

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charged me 770$ for who knows what . Just appeared the charge on my credit card . They charge from things you never purchased. Also I never had my room cleaned up for all 3 days I stayed there …… do not go to this hotel Trust me Never in your life It’s better to overpay for another hotel Because this hotel steal your money from Your credit card !!!!!
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/05/2024
Viktoriia, we're genuinely sorry to hear about the issues experienced during your stay, especially regarding unexpected charges and the lack of room service. Typically, some fees are necessary for services like resort fees or in-room amenities, but it's concerning you found charges you didn't incur. We encourage guests to reach out directly to our finance department to discuss any discrepancies further, as we take matters of this sort very seriously.As for the room service, we deeply apologize that the daily cleaning service you anticipated was not met. We usually ensure that all rooms are cleaned regularly and diligently, so it’s disheartening to hear this was not your experience.Your feedback is valuable to us; it helps us to refine and improve our service. We would appreciate the opportunity to regain your trust on a future visit, assuring you a much more pleasurable and seamless experience. Thank you for taking the time to share your experience.

10/10 - Xuất sắc

Dionna

Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 25/05/2024
Dionna,Thank you for your fantastic rating! We're thrilled you had an excellent experience at Royal Palm South Beach Miami. Our team members strive to make every stay memorable, and it's wonderful to see that we met your expectations. We look forward to welcoming you back for another amazing stay on your next visit to South Beach.

2/10 - Tồi

Jetsun

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bad room and rude front desk
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 04/05/2024
Jetsun, we deeply regret to hear about the issues you faced during your stay, particularly with our services and accommodations. Our colleagues at the front desk endeavor to provide our guests with exemplary service, and it's disheartening that we fell short of the mark in this instance. Likewise, we usually pride ourselves on our comfortable rooms, and it's unfortunate your experience did not align with our typical standards. Rest assured, we aim to exceed guest expectations and will work diligently to improve in these areas. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay.

6/10 - Được

Deedwin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.

8/10 - Tốt

Stephanie

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 03/05/2024
Stephanie, thank you for choosing Royal Palm South Beach Miami and giving us a high estimation of your stay! We are pleased that you enjoyed your time with us and we hope our contemporary amenities, our team members' hospitality, and the unmatched beachfront views added to your overall experience. Should you plan another trip to South Beach, we trust you will consider us as your accommodation. Your satisfaction is our greatest success.

4/10 - Kém

lior

Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/05/2024
Lior,Thank you for sharing your feedback. We regret that your experience did not match your expectations. Our team strives to provide exceptional service and we are constantly working toward improvements. Should you wish to discuss your stay further, please feel free to reach out directly. We value your feedback and appreciate your time.Warm regards.

8/10 - Tốt

Leo, humble

Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/05/2024
Leo, thank you for your review of the Royal Palm South Beach Miami! We're pleased to see you enjoyed your time with us. Our team members strive to create memorable experiences for our guests, and we’re glad you had a satisfying stay. If you have any specific feedback or suggestions, we would love to hear from you. We're looking forward to welcoming you back soon!

10/10 - Xuất sắc

Heather

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 01/05/2024
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.

10/10 - Xuất sắc

Tanya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place, The staff doesn’t bother you.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 01/05/2024
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.

8/10 - Tốt

Dontae

Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/05/2024
Dontae, thank you for the positive rating for the Royal Palm South Beach Miami. We're delighted you had an enjoyable experience. Our team members strive to provide memorable stays for our guests, and it’s fantastic to know your visit reflected that. Should your future travel plans bring you back to Miami, we’d be excited to welcome you again.Safe travels!

2/10 - Tồi

Kimberly

Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/05/2024
Kimberly, the team is disheartened to see that your experience did not meet your expectations. We place great importance on guest satisfaction, and it is concerning that you did not enjoy your stay. Your feedback is invaluable, and if you could provide more details about areas where we could improve, it would greatly assist our continuous efforts to enhance guest experiences. We hope you might reconsider and give us another opportunity to offer you a more favorable experience in the future.

10/10 - Xuất sắc

Jennifer

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the perfect location for anything you want to do in South Beach.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.

8/10 - Tốt

Nathalie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
propre mais pas parfait pour un 4 étoiles.
Lưu trú 6 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Nathalie, c'est réconfortant de constater que vous ayez trouvé le Royal Palm South Beach Miami propre et à la hauteur de vos attentes. Nous apprécions vos commentaires. Concernant votre remarque sur la perfection, nous recherchons continuellement l'excellence et visons à dépasser les attentes de nos clients. Vos observations nous fournissent des informations précieuses dans cette poursuite. Nous espérons avoir une autre opportunité de vous offrir un séjour encore plus fluide la prochaine fois. Merci d'avoir choisi notre hôtel pour vos besoins de voyage.

8/10 - Tốt

Tigeria

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 01/05/2024
Tigeria, thank you for leaving a rating for your stay at Royal Palm South Beach Miami. We're thrilled to know your experience with us met your expectations. It would be a pleasure to further enhance your next visit by offering even more personalized service. We hope to have the opportunity to welcome you back to our sunny resort in Miami soon!

8/10 - Tốt

Maura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 01/05/2024
Maura, we appreciate you taking the time to rate your stay at the Royal Palm South Beach Miami. Your high score tells us we that we made your time in Miami enjoyable. While we don't have any specific feedback, we’re eager to ensure every element of your next visit is perfect. Please don’t hesitate to directly share any preferences or anticipation for your next stay. Our dedicated team members constantly strive to create a memorable experience for every guest. We can't wait to welcome you back!

6/10 - Được

Worrell

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The room needs updating, the water in the tub went down slow. We called for the engineer to come up and fix it. They took out the stopper. The room had strands of hair all around it. The toilet seat was moving. Wasn't a terrible stay, but definitely wasn't the best. I wouldn't stay here again.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Worrell, your insights are invaluable. It's unfortunate to hear of your less than satisfactory experience with us. Issues concerning the condition of the room have been noted and are being looked into by the management team. The instance involving the tub's slow drain certainly falls below the standards we aspire to maintain. We pride ourselves on maintaining an environment of cleanliness so know that the oversight you encountered is not our norm. We'd like to reassure you that we regularly update and maintain facilities but in light of your feedback we are considering ways to improve and to prevent similar issues in the future. Although we regret that you feel your stay didn't meet your expectations, we learn from every feedback and continuously strive to provide our guests with a better experience. We hope for another opportunity to exceed your expectations and change your perspective about the hotel.

10/10 - Xuất sắc

Aida

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Beachfront and clean
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 30/04/2024
Aida, it's wonderful to hear your positive remarks regarding your stay at Royal Palm South Beach Miami. We're delighted you appreciated our pristine beachfront location. Maintaining high cleanliness standards is paramount to us and your recognition is greatly appreciated. We look forward to welcoming you back, and making your next visit even more memorable.

8/10 - Tốt

javier

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 18/05/2024
Thank you for the great rating, Javier!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Royal Palm South Beach Miami. We'd like to share an even better experience with you soon.

6/10 - Được

Kay

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 29/04/2024
We appreciate you leaving your feedback with us, Kay.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.