8/10
We needed to utilize the airport transportation, but the process was difficult and the hotel staff were not interested in helping. The transportation only goes to the hotel once per hour. You have to call ahead for the transportation, but not until you have collected your bags and are waiting for the transportation, which I learned the first time I called before we had our bags. We could have easily gotten on the shuttle that arrived a little after 5 pm, but when I called, they said we had to wait until we were at the door to be picked up to call. So I called back once we were at the door, and the girl on the phone (different than the first person we spoke with) was also talking to her co-worker while we were on the line. She gave unclear directions, and I had to tell her that we were already standing at the door we were supposed to be picked up at when she said “the transportation is every hour on the hour, call us when you are ready to be picked up.” When I asked if the transportation arrives at the airport on the hour or does it leave the hotel on the hour, she said “we have transportation every hour.” It leaves the hotel on the hour and by the time it got to us, it was 6:26 pm. We ended up waiting an hour for the transportation from the time we got our bags until the transportation arrived.
Alyson
Lưu trú 1 đêm vào Tháng 6, 2025
