Dear Mr. Fu Jung, Thank you for your feedback. As explained by the Front Agent, your reservation was for 1 person only. You arrived with a second person; it is nothing extraordinary to require an extra fee. The amount of 20 per day, that you were asked to pay, includes: - breakfast- usage of water in bathroom (shower etc).- linen (we always provide linen for 2 persons)I hope this clarify your doubts.Should you have further queries, do not hesitate to contact us back. Kind Regards, Gaia ButtaboniFront Office Manager

Dear Mr. Cooper,Thank you for your feedback. We are deeply sorry to read that your staying was not as pleasant as you planned. Unfortunately we cannot change our location. We know that we are not in the city centre but there is a public bus stop which leads to the closed subway stop (if you don't want to drive). Air con was off 'cause during the night it is not so hot for us and our guests want to have the heating system on. We hope to see you again, maybe in summertime with air con on!