We chose this hotel for its proximity to the Milan central train station. We stayed three nights but Tila, the night manager, did not allow us to stay at the hotel lobby for 3 hours (after checking out) while waiting for the train station to reopen. Unfortunately, we did not know that this train station closes between 1 and 4 AM, and that all travellers must leave the premises.
Tila’s reasons?
1. We were no longer registered.
2. She did not know us, implying that we could be bad people ourselves (but our passports were checked upon arrival).
3. She could be in trouble with the police if she allowed us to stay.
4. The hotel was fully booked.
So, at a time when our own security was compromised, Tila literally threw us out in the rain to fend for ourselves.
Objectively, what do we think of this experience?
1. The hotel is clean.
2. The other staff are great (shout out to Sinna and Pheobe).
3. Our situation could have been handled better.
Conclusion:
We cannot recommend this hotel unless the owner/senior mgt gave us assurances that our safety concerns have been addressed and that staff have been coached.
The nagging question is that what if this happened to our children and their friends who do not have the same financial resources and travel experience? What if this happened to you or your young children?
In the end, this property did not serve the purpose it was chosen for. Nor did it give us the security we needed while travelling in an unfamiliar place.
