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"The location of the hotel directly across Shinagawa Station was really great. The staff were also very cordial and helpful. Our room however was small, and it smelled of smoke. The carpet has cigarette burns in it and some of the shower tiles were cracked. They need to replace the carpet and maintain the room a little better."

"Location next to Tokyo Tower was excellent!"

"Good location & convenient for transportation "

"Rooms were great. Size was not too small. The staff were very nice. Room was clean upon arrival. Would highly recommend and definitely will be back next time I am in Tokyo. "

"Clean, nice maybe less touristy area of Tokyo. Great views over the bay and large lovely room Only negative of our stay was a strange smell close to our window but rest of room was fine"

"Great location and amenities "

"Central location close to the shinagawa train station, shops and restaurants nearby. Excellent staff and service. Best amenities. Toiletries, slippers and pajamas provided and replenished daily. "

"Very spacious! Clean ! Great service !"

"The view from our room was fantastic. The brunch menu offered a wide variety of food choices and the food was fresh. The shop downstairs offered drinks and snacks, and the cafe in the lobby was a nice place to relax and have a cup of tea. The bar lounge was very comfortable. All of the staff were friendly and professional. The luggage storage made later check-ins and later departure to the airports convenient. We were able to continue enjoying the area without having to drag luggage along until it was time to leave. We did not know about the laundry service. That would have been nice to know as we just disembarked off a two week cruise wita suitcase full of laundry needing to be washed. "