6/10
During a 2-night stay, our room towels were not replaced, even though we placed them on the floor as the sign by our sink directed. When I asked about this at the front desk, they showed me a 1/4 sheet of paper - a form that no one gave us at check-in - informing us that we needed to request towel service. Not pleased with this lack of service having spent well over $100/night Additionally, when I attempted to call the front desk to ask about this, our room phone did not work; and the end of the hall security door had a broken lock and the mechanism was taped over so door was always unlocked. Hardly call this secure. The clerk at checkout apologized for the situation and said he’d tell the clerk who checked us in about her failure to inform us about their towel policy.
Michael
Lưu trú 2 đêm vào Tháng 6, 2025