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Nhận xét về Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel

3.5 out of 5
Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel
3 Appletree Square, Bloomington, MN

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 453/1004 nhận xét" "
Đánh giá 8 - Tốt. 288/1004 nhận xét" "
Đánh giá 6 - Được. 122/1004 nhận xét" "
Đánh giá 4 - Kém. 83/1004 nhận xét" "
Đánh giá 2 - Tồi. 58/1004 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Wayne, Mount Pearl

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet, Clean
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Rick

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Stewart

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Brian at checking was great. Very courteous and professional
Lưu trú 2 đêm vào Tháng 5, 2024
Leonardo Atoche trả lời vào 07/05/2024
Dear Stewart, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the are

8/10 - Tốt

Melissa, Beaver Dam

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn't like that you cannot close the room darkening curtains for more privacy and sleep past sunrise.
Lưu trú 2 đêm vào Tháng 5, 2024
Leonardo Atoche trả lời vào 07/05/2024
Dear Melissa, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Mandefrot

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are spacious and clean!
Lưu trú 2 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 30/04/2024
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Xuất sắc

Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Todo muy bien, excepto que una mala experiencia la primera noche que no había electricidad en el edificio y el agua de la ducha fue muy fría
Lưu trú 2 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 29/04/2024
Hola Elizabeth, Lamentamos lo sucedido fue algo inesperado para todos nosotros, por eso estamos reembolsando la noche del 19 de abril. Recuerda son 5 a 7 dias para ser reembolsado en la cuenta bancaria. Puedes contactar expedia para que aplique el reembolso.Muchas gracias y esperamos tenerlos de regreso con nosostros.

10/10 - Xuất sắc

Catherine

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 30/04/2024
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Xuất sắc

Jodi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient
Lưu trú 2 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 30/04/2024
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

8/10 - Tốt

Mary

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 28/04/2024
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Terri

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's close to the tram line making it easy to get downtown
Lưu trú 2 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 28/04/2024
Dear Terri, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Rafia Irfan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 26/04/2024
Dear Mr. Waheed,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week.

2/10 - Tồi

Heather

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel lost power for over 12 hours. Regardless of what the staff was saying it was absolutely a hotel issue, as we were the only building without power. The staff was not helpful. This happened from 8pm to roughly 9am the next morning. There was no heat, no extra blankets provided, no offer of compensation. Terrible service!!
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 25/04/2024
Dear Heather,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week,,

10/10 - Xuất sắc

Matthew

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was there for a brief business trip. Large, well-maintained hotel. Staff were very pleasant, in particular Leo, who I believe may be the owner. A great stay, and when I'm back in Minneapolis on pleasure my wife and I will certainly stay longer. Thank you Leo!
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 25/04/2024
Dear Matthew, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - Tồi

Bertha Elizabeth

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.
Lưu trú 2 đêm vào Tháng 4, 2024
Kyle Johnson trả lời vào 22/04/2024
Good Morning,I certainly understand your frustration as this was a bad situation all around. I assure you that had we had the ability to reach out to every arriving guest we would have. Unfortunately we did not have power so we were unable to do so. Thank you for your understanding.

2/10 - Tồi

Daniel Salgado

Lưu trú 2 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 11/05/2024
Dear Daniel, Thank you for taking the time to review our property

6/10 - Được

Heather

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 21/04/2024
Dear Heather, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Erick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice option to stay near MSP
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 21/04/2024
Dear Erick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 21/04/2024
Dear John, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

Heidi

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 21/04/2024
Dear Heidi, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

Scott

Lưu trú 1 đêm vào Tháng 4, 2024
Leonardo Atoche trả lời vào 02/05/2024
Dear Scott, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Xuất sắc

Andy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
stayed here because its location to MSP, as international flights are very early departure. We stayed here during a snow storm, and facility was under staffed because of weather, but the staff on hand was excellent, in handling the crises.
Lưu trú 1 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 04/04/2024
Dear Andy, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Antoinette

Thích: Sạch sẽ
Nice
Lưu trú 3 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 03/04/2024
Dear Antoinette, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Xuất sắc

Gustavo

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 03/04/2024
Dear Gustavo, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

2/10 - Tồi

Anastacia

Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Will never recommend or book here again. Booked it specifically for being a pet friendly hotel. NOT pet friendly at all. Was harrassed by one staff while others apologized for him. Stating I was unable to leave my pet at the hotel, i needed to take them anytime I left AFTER paying a $75 pet deposit & nothing stating this in rules/regulations when I booked the hotel weeks prior nor was anything said when I called to double check, just as I was checking in after driving 4 hrs for our stay. I was told "do not leave your dog here alone. Take it with you anytime you leave and if it barks, we call the police and your reservation is cancelled." A PET FRIENDLY HOTEL THAT MAKES YOU PAY A PET DEPOSIT!!!! Kindly told him I booked this as we would be visiting the mall of america and he would be in his kennel in the room as to not destroy anything. Was called MULTIPLE times threatening to have the police called as "dog was barking so much 2 whole floors complaining". Each time, I drove back to check and THE DOG WAS SLEEPING. Keep in mind with GPS and time of ended phone call, I arrived within 7 mins. Ended up cancelling the rest of out stay and drove home. Needless to say, my son's Easter suprise was ruined and NOT PET FRIENDLY
Lưu trú 2 đêm vào Tháng 3, 2024
Management trả lời vào 10/05/2024
Please accept my sincerest apologies, I understand that parking (with no information) can be a challenge. I will address your comments with the team to ensure we are giving all guests good parking instructions so that they don' t have a similar experience. Thank you for taking the time to let us know!

6/10 - Được

Amanda

Đi cùng gia đình và trẻ nhỏ
Pool
Lưu trú 1 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 30/03/2024
Ms. Amanda, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

8/10 - Tốt

Jose

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
Leonardo Atoche trả lời vào 29/03/2024
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - Xuất sắc

Eric

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 29/03/2024
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

todd, Winnipeg

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 25/03/2024
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - Tồi

Brandon

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
Lưu trú 1 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 25/03/2024
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

2/10 - Tồi

Genesis

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I couldn't get to my stay because of a snowstorm. Neither Expedia nor the hotel wanted to solve me for something that was not my fault. It was an unexpected situation. I lost all my money and I never separate a stay at the hotel again, much less for Expedia.
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

LaToyia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
Lưu trú 2 đêm vào Tháng 3, 2024
Desmane T. trả lời vào 20/03/2024
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

John

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 18/03/2024
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - Xuất sắc

Kenneth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient transportation from airport.
Lưu trú 1 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 17/03/2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

6/10 - Được

Dustin

Thích: Sạch sẽ, nhân viên & dịch vụ
Used to be a nice place to stay, now they added parking fees, shower was crap.
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo trả lời vào 10/03/2024
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - Xuất sắc

Derek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hot tub.
Lưu trú 2 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 08/03/2024
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

Joshua

Lưu trú 1 đêm vào Tháng 3, 2024
Leonardo Atoche trả lời vào 25/03/2024
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 - Xuất sắc

Katherine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfortable stay. Great dinner and breakfast.
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 - Được

Juan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 23/02/2024
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 - Tồi

Michelle

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
Lưu trú 2 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

2/10 - Tồi

Robert

Đi cùng gia đình
Thích: Sạch sẽ
Parking is the pits
When we arrived at the hotel, we discovered the parking is about 100 yards from the front lobby, and hotel parking is at the top of the parking garage. Yes, parking at the top -- in January, in Minneapolis. There was ice and snow everywhere on the parking deck and it was hazardous just getting from your car to the door and back.
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Dear Robert, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 - Được

Andrea

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - Kém

Harris

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - Kém

Julie

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - Xuất sắc

Laurie

Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/02/2024
Ms. Laurie, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

8/10 - Tốt

amoye

Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 21/03/2024
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 - Tốt

James

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
It was decent overall. Hot tub was broken
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 19/02/2024
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Xuất sắc

Allan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here before
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 19/02/2024
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

Ronald

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 19/02/2024
Dear Ronald, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Tốt

Dan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms. Good restaurant onsite.
Lưu trú 1 đêm vào Tháng 2, 2024
Desmane T. trả lời vào 13/02/2024
Dan,Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 - Tốt

Chad

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel overall was good. Our room floor was dirty after walking around in white socks they were black. Not sure we’ll come back
Lưu trú 2 đêm vào Tháng 2, 2024
Leonardo Atoche trả lời vào 12/02/2024
Dear Chad,Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.