2/10 - Tồi
Elizabeth, Studio City
08/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was filthy and made me sick. Found mold growing behind peeling bathroom wallpaper. After I finally got to the only room they'd offer to switch me to, I found out they downgraded to a queen bedroom from a king without being informed or the price adjusted. As-of this review, they have yet to refund me the difference in price, or for the manager to respond to the mold, spiders, lack of cleanliness, foul room smell (embedded in carpet and curtains) that made my first and primary room during this stay uninhabitable and unsafe. They never had a disability accessible room available despite booking one with a roll-in shower for this stay and the next. I was repeatedly woken up by housekeeping coming in despite having a late checkout, and they came inside my room each time without waiting for a response and while I was sleeping. I did not feel safe. I need to be refunded the room difference. Why do they claim they'll make it right if your room isn't clean on the handout they give you at check-in, then write off customers when they have a room that's so dirty they can't even unpack their things? The refrigerator had black mold on the top shelf. Mini-frige did not have freezer as advertised in listing, and they wouldn't provide one with a freezer despite my medical need for one. I can't recommend this place to individuals, especially disabled ones or anyone with allergies. They must shampoo/replace their brown striped carpet rooms. They must treat everyone equal.
Elizabeth
Lưu trú 2 đêm vào Tháng 4, 2026
