Dear Bobbi, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all the necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced and hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Sherriann, Thank you for sharing your feedback on your recent visit. We apologize for any inconvenience you experienced due to not receiving the room you booked. This does not align with our usual standard. Although we cannot speak on behalf of the agent who assisted you with your reservation, we apologize for any inconvenience and frustration this must have caused. Your satisfaction is important to us; we strive to provide excellent service. We appreciate your understanding and hope to have the opportunity to accommodate you in the future.Sincerely,Hotel Management

Dear Zoua, We're delighted you enjoyed your Extended Stay America stay! Our team appreciates your positive feedback on our cleanliness and amenities. However, we apologize for any inconvenience you experienced with the housekeeping issues; as extended stays, we do housekeeping every week. We appreciate your understanding and regret any oversights. We will ensure that your future stays are seamless. Thank you for choosing us, and we look forward to welcoming you back soon so you can enjoy our newly updated facilities!Sincerely,Hotel Management

Dear Rommel, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your insights regarding our grab-and-go breakfast offerings and apologize for failing to meet your expectations. Your comments are invaluable as we continually strive to enhance our guests' experiences. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more enjoyable stay. Thank you again for your feedback, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for staying with us and for leaving a review. We apologize for any inconvenience caused by the lack of amenities during your stay. Your feedback is crucial, and we're actively working to ensure all listed amenities are consistently available for our guests. Measures are being implemented to address any discrepancies and improve our inventory management process. Your satisfaction is our priority, and we regret falling short of your expectations. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention and we hope you reconsider staying with us again.Sincerely,Hotel Management

Dear Chris, Thank you for choosing us and sharing your thoughtful review. We sincerely apologize for the inconvenience you experienced with your check-in at our hotel. It's disappointing to learn about the confusion and frustration you encountered upon arrival, and we understand how frustrating it must have been after a long drive. Please know that this is not indicative of our usual service standards. We appreciate your feedback and will use it to ensure a smoother experience for our guests in the future. We hope you will give us another opportunity to welcome you back and show you the seamless visit you deserve.Sincerely,Hotel Management

Dear Kacy, It is never our intention to disappoint our guests. We are sorry for the difficulties you experienced with your reservation. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Ofra, Thank you for sharing your experience. We sincerely apologize for the disturbance during your first night and the inconvenience caused by the absence of an in-room phone. This falls below the standard we aim to uphold. Your comfort is our priority, and we regret any inconvenience. We are actively addressing this matter and implementing measures to enhance security and communication. Your feedback is crucial, and we hope you'll consider giving us another opportunity to provide a more pleasant and peaceful stay in the future.Sincerely,Hotel Management

Dear Karla, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Jennifer, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your comments will be discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Brittany D, We are glad you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always lovely! We will share your compliments with our staff, and we hope to host you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to share your feedback with us. We appreciate your business and are sorry your recent stay with us did not meet your expectations. As a limited-service property, we offer limited amenities in our rooms. However, we always strive to accommodate our guests' requests and make every effort to ensure a pleasant and comfortable stay. Your comments will be shared with the relevant team members, and we will work to ensure that we consistently deliver excellent service. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Khalif, Thank you for staying with us. It delighted us to know that you liked many aspects of your visit. We have taken note of your observations regarding the need to update and renovate, and we will share this with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity to welcome you back soon! Sincerely,Hotel Management

Dear Stacy, We apologize for the presence of roaches during your stay. Your experience is important to us, and we're committed to promptly addressing and resolving pest-related issues. Our team is taking steps to ensure a more comfortable and pest-free environment for all guests. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to provide a positive and enjoyable stay.Sincerely,Hotel Management

Dear W, Thank you for sharing your feedback. We appreciate your kind words about our desk agent. However, we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we are addressing these concerns to enhance the overall experience for our guests. Your understanding and patience are valued. We value your insights and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Jeffrey, We deeply regret the inconvenience you experienced during your recent reservation. This situation is far from our standard of service, and we sincerely apologize for the frustration it caused. Rest assured, we will address these concerns to ensure a smoother experience for our guests. We appreciate your patience in the refund process and understand the importance of a timely resolution. Your feedback is instrumental in helping us make necessary improvements, and we hope to have the opportunity to regain your trust in our services on your next stay.Sincerely,Hotel Management

Dear Erik, Thank you for choosing us and for taking the time to leave your feedback. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Elsie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Kingston, We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to ensure a comfortable and pleasant stay for all our guests, and it's evident that we fell short of your expectations. We offer housekeeping service once a week for guests staying more than eight nights. However, for your convenience, we're more than happy to provide additional housekeeping services as frequently as you'd like for a small additional fee. We hope you will consider giving us another chance to make it up to you and demonstrate our commitment to delivering seamless stays next time you return to our area.Sincerely,Hotel Management

Dear Jennifer, We appreciate you leaving your generous rating regarding your recent visit to Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Shannon, Thank you for letting us know you had an amazing experience at Extended Stay America. We are delighted to hear that you found our property to be impeccably maintained and that our commitment to providing the best possible guest experience was evident during your stay. We look forward to welcoming you back for another memorable stay!Sincerely,Hotel Management

Dear Warren, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Christie, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your comments regarding the in-room amenities are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will address these matters internally to ensure the welcoming environment we are known for. Your feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America and sharing your wonderful experience with fellow travelers. Our team strives to deliver a seamless stay with exceptional service and accommodations. Therefore, we are genuinely pleased that we made this possible for you. Thank you for recognizing the excellent service our associates provided. We will certainly share your generous comments with them, especially Larry, to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to having you back for another seamless visit.Sincerely,Hotel Management

Dear Xavier, Thank you for choosing us and sharing your feedback. We are sorry for your disappointment with the housekeeping issues that impacted your stay. We aim to provide fresh and clean accommodation and the best hospitality. Therefore, we sincerely apologize this was not the case during your recent stay. We take your feedback seriously and will share it with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear PAKOULAJP, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not entirely your impression. We are sorry for any disappointment caused by our oversight in preparing your suite. Despite this, we are happy you commended our associates and recognized their efforts. We hope you will consider giving us another opportunity to host you again, as we are confident you will enjoy a much better experience.Sincerely,Hotel Management